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AXIS Q6055-S PTZ Network Camera

Troubleshooting

Troubleshooting

How to reset to factory default settings

Important

Reset to factory default should be used with caution. A reset to factory default resets all settings, including the IP address, to
the factory default values.

To reset the product to the factory default settings:

1. Disconnect power from the product.

2. Press and hold the control button while reconnecting power. See

Product overview

.

3. Keep the control button pressed for 15–30 seconds until the status LED indicator flashes amber.

4. Release the control button. The process is complete when the status LED indicator turns green. The product has been reset

to the factory default settings. If no DHCP server is available on the network, the default IP address is

192.168.0.90

5. Use the installation and management software tools to assign an IP address, set the password, and access the video stream.

The installation and management software tools are available from the support pages on

axis.com/support

How to check the current firmware

Firmware is the software that determines the functionality of network devices. One of your first actions when troubleshooting a
problem should be to check the current firmware version. The latest version may contain a correction that fixes your particular
problem.

To check the current firmware:

1. Go to the product’s webpage.

2. Click on the help menu.

3. Click

About

.

How to upgrade the firmware

Important

Preconfigured and customized settings are saved when the firmware is upgraded (provided that the features are available in
the new firmware) although this is not guaranteed by Axis Communications AB.

Note

When you upgrade the product with the latest firmware, the product receives the latest functionality available. Always read
the upgrade instructions and release notes available with each new release before upgrading the firmware. To find the latest
firmware and the release notes, go to

axis.com/support/firmware

1. Download the latest firmware file to your computer, available free of charge at

axis.com/support/firmware

2. Log in to the product as an administrator.

3. Go to

Settings > System > Maintenance

in the product’s webpage and follow the instructions.

4. The upgrade takes a while, don't break the power to the product. When the upgrade is finished, the product restarts

automatically.

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Summary of Contents for Q6055-S

Page 1: ...AXIS Q6055 S PTZ Network Camera User Manual ...

Page 2: ...asswords 7 Setup 9 About the product s built in help 9 About long distance connections 9 Image quality 9 Streaming and storage 11 About events 12 About applications 13 Troubleshooting 14 How to reset to factory default settings 14 How to check the current firmware 14 How to upgrade the firmware 14 Technical issues clues and solutions 15 Performance considerations 16 Specifications 17 LED indicator...

Page 3: ...g and managing the product on your network Previous experience of networking will be of use when using this product Some knowledge of UNIX or Linux based systems may also be useful when developing shell scripts and applications Later versions of this document will be posted at www axis com See also the product s online help available through the web based interface ...

Page 4: ...ICE Make sure the dome is attached in operation mode otherwise focus may be affected 1 Pressure relief valve 2 Multiconnector 3 Hook for safety wire 4 Inlet valve 5 Mounting hole 3x 6 Part number P N Serial number S N 7 Dome 8 SD card slot SDHC 9 Status LED indicator 10 Control button 4 ...

Page 5: ... Product overview Dome cover 1 Dome attachment ring 2 O ring 3 Dome bracket screw T20 4x 4 Dome 5 O ring 6 Dome ring 7 Dome ring screw T25 4x AXIS T8607 Media Converter Switch 1 Power connector DC input 2 Power connector DC output 5 ...

Page 6: ...imits the filling pressure to 0 5 bar 7 psi During normal use the pressure inside the camera housing may drop below that pressure For full protection make sure that the pressure is above 0 2 bar 3 psi 1 Set the regulator gauge on the gas cylinder to 0 5 bar 7 psi 2 Remove the caps from the inlet valve and the pressure relief valve 3 Place the chuck on the inlet valve and press down to fill the cam...

Page 7: ...ocument Assign an IP Address and Access the Video Stream on Axis Support web at axis com support Note To show Bonjour as a browser bookmark go to Safari Preferences 3 Enter your username and password If this is the first time the product is accessed the root password must first be configured 4 The product s live view page opens in your browser About secure passwords Important When setting the init...

Page 8: ...asks Always create a user account with limited privileges for daily use This reduces the exposure of the administrative account 1 Make sure to follow the instructions about secure passwords see About secure passwords on page 7 2 Type a password and then retype it to confirm the spelling 3 Click Create login The password has now been configured 8 ...

Page 9: ...on about how to install the media converter see the Installation Guide for this product Image quality How to reduce noise in low light conditions To reduce noise in low light conditions you can adjust one or more of the following settings Note Increasing the max shutter value can result in motion blur The shutter speed should be as slow as possible which means you should set max shutter to the hig...

Page 10: ...ou maximize details in an image bitrate increases and might lead to reduced frame rate Set compression as low as possible Select MJPEG streaming Turn off the Zipstream functionality How to handle scenes with strong backlight Use WDR to make both dark and bright areas of the image visible 1 Go to Settings Image 2 Turn on WDR under Wide dynamic range Image without WDR Image with WDR Note If you use ...

Page 11: ...hase additional licenses contact your Axis reseller H 264 can without compromising image quality reduce the size of a digital video file by more than 80 compared to the Motion JPEG format and by as much as 50 compared to the MPEG 4 standard This means that less network bandwidth and storage space are required for a video file Or seen another way higher video quality can be achieved for a given bit...

Page 12: ... up the camera to start recording to the SD card five seconds before it detects motion and to stop one minute after Make sure the AXIS Video Motion Detection application is running 1 Go to Settings Apps AXIS Video Motion Detection 2 Start the application if it is not already running 3 Make sure you have set up the application according to your needs Create an action rule 4 Go to Settings System Ev...

Page 13: ...ed motion detection profile 9 From the action list select the previously created preset position 10 Click OK About applications AXIS Camera Application Platform ACAP is an open platform that enables third parties to develop analytics and other applications for Axis products To find out more about available applications downloads trials and licenses go to axis com applications To find the user manu...

Page 14: ...are that determines the functionality of network devices One of your first actions when troubleshooting a problem should be to check the current firmware version The latest version may contain a correction that fixes your particular problem To check the current firmware 1 Go to the product s webpage 2 Click on the help menu 3 Click About How to upgrade the firmware Important Preconfigured and cust...

Page 15: ...ress in the Axis product is used before the DHCP server sets a dynamic address This means that if the same default static IP address is also used by another device there may be problems accessing the product The product cannot be accessed from a browser Cannot log in When HTTPS is enabled ensure that the correct protocol HTTP or HTTPS is used when attempting to log in You may need to manually type...

Page 16: ...nsiderations When setting up your system it is important to consider how various settings and situations affect the performance Some factors affect the amount of bandwidth the bitrate required others can affect the frame rate and some affect both If the load on the CPU reaches its maximum this also affects the frame rate The following factors are the most important to consider High image resolutio...

Page 17: ...n 100 1000 Mbit connection Flashes during activity Camera network only available on AXIS T8607 Green 100 Mbit connection Flashes during activity SD card slot NO NO NOTICE TICE TICE Risk of damage to SD card Do not use sharp tools metal objects or excessive force when inserting or removing the SD card Use your fingers to insert and remove the card Risk of data loss and corrupted recordings Do not r...

Page 18: ...ticable is connected to the camera s multiconnector see The wires are connected to the supplied media converter switch see AXIS T8607 Media Converter Switch on page 5 The cable provides the following signals DC power to camera Network Ethernet 10 100Base T Input Output I O Multicable overview 1 Power wire red 2 Digital I O wire blue 3 Ethernet wire green white 4 Ethernet wire green 5 Ethernet wire...

Page 19: ... shall be connected using a shielded network cable STP All cables connecting the product to the network shall be intended for their specific use Make sure that the network devices are installed in accordance with the manufacturer s instructions For information about regulatory requirements see Important The media converter switch does not support hotswapping Disconnect power from the switch before...

Page 20: ...lticable Use with external devices in combination with for example tampering alarms motion detection event triggering time lapse recording and alarm notifications In addition to the 0 V DC reference point and power DC output the I O connector provides the interface to Digital output For connecting external devices such as relays and LEDs Connected devices can be activated by the VAPIX Application ...

Page 21: ...asts in three different ways Dip switch position Description Default middle B Remove VLAN tags from forwarded multicast packages Use this setting when connecting to the network directly or through a router or network switch Left A Block multicast packages that have a VLAN tag Use this setting when connecting to a device that is not intended for multicast viewing Right C Forward multicast packages ...

Page 22: ...Network Camera Specifications Note When connecting an outgoing media converter switch network connector to another type of network device set the dip switch to position A to protect the device from multicast traffic 22 ...

Page 23: ...User Manual Ver M3 2 AXIS Q6055 S PTZ Network Camera Date July 2017 Axis Communications AB 2016 2017 Part No 1688135 ...

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