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AXIS Q3538–SLVE Dome Camera

User Manual

Summary of Contents for Q3538-SLVE

Page 1: ...AXIS Q3538 SLVE Dome Camera User Manual ...

Page 2: ...enance 44 Learn more 46 View area 46 Capture modes 46 Remote focus and zoom 46 Privacy masks 47 Overlays 47 Streaming and storage 47 Applications 50 Security 51 Specifications 52 Product overview 52 LED indicators 52 SD card slot 53 Buttons 53 Connectors 53 Cleaning recommendations 56 Troubleshooting 57 Reset to factory default settings 57 Firmware options 57 Check the current firmware version 57 ...

Page 3: ...d the device on the network 2 Type the username and password If you access the device for the first time you must set the root password See Set a new password for the root account on page 3 Verify that no one has tampered with the firmware To make sure that the device has its original Axis firmware or to take full control of the device after a security attack 1 Reset to factory default settings Se...

Page 4: ...on and then change the password The device password is the primary protection for your data and services Axis devices do not impose a password policy as they may be used in various types of installations To protect your data we strongly recommend that you Use a password with at least 8 characters preferably created by a password generator Don t expose the password Change the password at a recurrin...

Page 5: ...olor images become less bright and clear If you switch to night mode when this happens the camera uses both visible and near infrared light to deliver bright and detailed black and white images instead You can set the camera to switch to night mode automatically 1 Go to Video Image Day night mode and make sure that the IR cut filter is set to Auto 2 To set at what light level you want the camera t...

Page 6: ...tion EIS Electronic Image Stabilization EIS can be used in environments where the product is mounted in an exposed location and subject to vibrations for example wind or passing traffic EIS makes the image smoother steadier and less blurry It also reduces the file size of the compressed image and lowers the bitrate of the video stream Note The image is cropped slightly when EIS is enabled lowering...

Page 7: ...t The functionality is useful during installation The illustration shows before and after an image has been straightened 1 Go to Video Installation Image correction 2 Turn on Straighten image 3 Use the controls to adjust the image View and record video This section includes instructions about configuring your device To learn more about how streaming and storage works go to Streaming and storage on...

Page 8: ...k you need to set up your network storage 1 Go to System Storage 2 Click Add network storage under Network storage 3 Type the IP address of the host server 4 Type the name of the shared location on the host server under Network share 5 Type the username and password 6 Select the SMB version or leave it on Auto 7 Select Add share even if connection fails if you experience temporary connection issue...

Page 9: ... Create the rule 1 Go to System Events and add a rule 2 Enter a name for the rule 3 In the list of conditions under Device status select Casing open 4 In the list of actions under Notifications select Send notification to email 5 In the list of recipients select the recipient you created 6 Enter a Subject and a Message for your email 7 Click Save Trigger an action 1 Go to System Events and add a r...

Page 10: ...lay in the video stream when the device detects an object This example explains how to display the text Motion detected when the device detects an object Make sure that AXIS Object Analytics is running 1 Go to Apps AXIS Object Analytics 2 Start the application if it is not already running 3 Make sure you have set up the application according to your needs Add the overlay text 1 Go to Video Overlay...

Page 11: ...ice status select Shock detected 6 Click to add a second condition 7 In the list of conditions under Scheduled and recurring select Scheduled event 8 In the list of schedules select After hours 9 In the list of actions under Recordings select Record video while the rule is active 10 Select where to save the recordings 11 Select a Camera 12 Set the prebuffer time to 5 seconds 13 Set the postbuffer ...

Page 12: ...and then select the recipient from the list 6 Type a subject and a message for the email 7 Click Save Audio Add audio to your recording 1 Go to Video Stream Audio and include audio 2 If the device has more than one input source select the correct one in Source 3 Go to Audio Device settings and turn on the correct input source 4 If you make any changes to the input source click Apply changes 5 Edit...

Page 13: ...data Accept to share non personal browser data Feedback Share any feedback to help us improve your user experience Legal View information about cookies and licenses About View device information including firmware version and serial number Legacy device interface Change the device interface to the legacy device interface Status NTP sync Shows NTP synchronization information including if the device...

Page 14: ... live view If you select a format with video compression it results in a higher CPU and memory usage Client stream information Turn on to show dynamic information about the video stream used by the browser that shows the live video stream The bitrate information differs from the information shown in a text overlay because of different information sources The bitrate in the client stream informatio...

Page 15: ...s area Click to show the autofocus area This area should include the area of interest Autofocus Click to make the camera focus on the selected area If you don t select an autofocus area the camera focuses on the entire scene Reset focus Click to make the focus return to its original position Focus Use the slider to set the focus manually Image correction Important We recommend you not to use multi...

Page 16: ...scene is captured If the environment has less vibration move the slider towards Min Straighten image Turn on and use the slider to straighten the image horizontally by rotating and cropping it digitally The functionality is useful when it s not possible to mount the camera exactly level Ideally straighten the image during installation Click to show a supporting grid in the image Click to hide the ...

Page 17: ...lighting and good for a normal color temperature around 2800 K Fixed outdoors 1 Fixed color adjustment for sunny weather conditions with a color temperature around 5500 K Fixed outdoors 2 Fixed color adjustment for cloudy weather condition with a color temperature around 6500 K Street light mercury Fixed color adjustment for ultraviolet emission in mercury vapor lights common in street lighting St...

Page 18: ...he camera adjusts the aperture gain and shutter automatically Automatic aperture The camera adjusts the aperture and gain automatically The shutter is fixed Automatic shutter The camera adjusts the shutter and gain automatically The aperture is fixed Hold current Locks the current exposure settings Flicker free The camera adjusts the aperture and gain automatically and uses only the following shut...

Page 19: ...conditions are very different from day to night Max gain works with max shutter to improve the image Motion adaptive exposure Select to reduce motion blur in low light conditions Blur noise trade off Use the slider to adjust the priority between motion blur and noise If you want to prioritize low bandwidth and have less noise at the expense of details in moving objects move the slider towards Low ...

Page 20: ...ideo protects the video from tampering by adding cryptographic signatures to the video H 26x encoding Zipstream A bitrate reduction technology optimized for video surveillance that reduces the average bitrate in an H 264 or H 265 stream in real time Axis Zipstream applies a high bitrate in scenes where there are multiple regions of interest for example in scenes with moving objects When the scene ...

Page 21: ...imum instant bitrate of the stream based on your network bandwidth Maximum Enter the maximum bitrate Variable Select to allow the bitrate to vary based on the level of activity in the scene More activity requires more bandwidth We recommend this option for most situations Orientation Mirror Turn on to mirror the image Audio Include Turn on to use audio in the video stream Source Select what audio ...

Page 22: ...contain any motion Appearance Select the animation color and background color for example red animation on a transparent background default Size Select the desired font size Select the position of the overlay in the image View areas Click to create a view area Click the view area to access settings Name Enter a name for the view area The maximum length is 64 characters Aspect ratio Select desired ...

Page 23: ... or unmute Output Shows the type of output Gain Use the slider to change the gain Click the speaker icon to mute or unmute Stream Encoding Select the encoding to use for the input source streaming You can only choose encoding if audio input is turned on If audio input is tuned off click Enable audio input to turn it on Audio clips Add clip Click to add a new audio clip Click to play the audio clip...

Page 24: ...o site when TLS authentication is enabled in AXIS Audio Manager Edge Save Click to activate and save your selection Recordings Click to filter the recordings From Show recordings done after a certain point in time To Show recordings up until a certain point in time Source Show recordings based on source Event Show recordings based on events Storage Show recordings based on storage type Ongoing rec...

Page 25: ...AXIS Q3538 SLVE Dome Camera The device interface Click to play the recording Click to stop the recording 25 ...

Page 26: ...interface Click to show more information and options about the recording Set export range If you only want to export part of the recording enter from when to when Click to delete the recording Export Click to export part of the recording 26 ...

Page 27: ...e available settings depend on the application Some applications don t have any settings System Date and time The time format depends on the web browser s language settings Note We recommend you to synchronize the device s date and time with an NTP server Synchronization Select an option for synchronizing the device s date and time Automatic date and time manual NTS KE servers Synchronize with the...

Page 28: ...atically We recommend automatic DNS DHCP for most networks Search domains When you use a hostname that is not fully qualified click Add search domain and enter a domain in which to search for the hostname used by the device DNS servers Click Add DNS server and enter the IP address of the DNS server This provides the translation of hostnames to IP addresses on your network HTTP and HTTPS Allow acce...

Page 29: ...rname and password for the proxy server Authentication method Basic This method is the most compatible authentication scheme for HTTP It s less secure than the Digest method because it sends the username and password unencrypted to the server Digest This method is more secure because it always transfers the password encrypted across the network Auto This option lets the device select the authentic...

Page 30: ...shows all clients that are connected to the device Update Click to refresh the list Security Certificates Certificates are used to authenticate devices on a network The device supports two types of certificates Client server certificates A client server certificate validates the device s identity and can be self signed or issued by a Certificate Authority CA A self signed certificate offers limite...

Page 31: ...elf regardless of what network it is connected to EAP identity Enter the user identity associated with the client certificate EAPOL version Select the EAPOL version that is used in the network switch Use IEEE 802 1x Select to use the IEEE 802 1x protocol Prevent brute force attacks Blocking Turn on to block brute force attacks A brute force attack uses trial and error to guess login info or encryp...

Page 32: ...root user Anonymous users Allow anonymous viewers Turn on to allow anyone to access the device as a viewer without having to log in with a user account Allow anonymous PTZ operators Turn on to allow anonymous users to pan tilt and zoom the image Events Rules A rule defines the conditions that must be met for the product to perform an action The list shows all the currently configured rules in the ...

Page 33: ...l get an error message when uploading files Username Enter the username for the login Password Enter the password for the login Use temporary file name Select to upload files with temporary automatically generated filenames The files get renamed to the desired names when the upload completes If the upload is aborted interrupted you don t get any corrupt files However you probably still get the tem...

Page 34: ... the Axis device supports both MD5 and SHA 256 hash keys we recommend using SHA 256 due to stronger security over MD5 For more information on how to configure an SFTP server with an Axis device go to the AXIS OS Portal Use temporary file name Select to upload files with temporary automatically generated filenames The files get renamed to the desired names when the upload completes If the upload is...

Page 35: ...lient in Axis device firmware can simplify integration of data and events produced in the device to systems which are not video management systems VMS Set up the device as an MQTT client MQTT communication is based on two entities the clients and the broker The clients can send and receive messages The broker is responsible for routing messages between clients You can learn more about MQTT in AXIS...

Page 36: ...ials when connecting to the broker If the client disconnects ungracefully at some point later maybe because his power source died it can let the broker deliver a message to other clients This LWT message has the same form as an ordinary message and gets routed via the same mechanics Send message Turn on to send messages Use default Turn off to enter your own default message Topic Enter the topic f...

Page 37: ... login enter the password SMB version Select the SMB storage protocol version to connect to the NAS If you select Auto the device tries to negotiate one of the secure versions SMB 3 02 3 0 or 2 1 Select 1 0 or 2 0 to connect to older NAS that don t support higher versions You can read more about SMB support in Axis devices here Add share even if connection test fails Select to add the network shar...

Page 38: ...encryption Encrypt deletes all data stored on the SD card After using Encrypt data that s stored on the SD card is protected using encryption Decrypt Use this tool to format the SD card without encryption Decrypt deletes all data stored on the SD card After using Decrypt data that s stored on the SD card is not protected using encryption Change password Change the password required to encrypt the ...

Page 39: ... allocated for connections to remote hosts Enter the STUN server address for example an IP address TURN TURN Traversal Using Relays around NAT is a protocol that lets a device behind a NAT router or firewall receive incoming data from other hosts over TCP or UDP Enter the TURN server address and the login information Audio and video Audio codec priority Select at least one audio codec with the des...

Page 40: ...registrar Transport mode Select the SIP transport mode for the account UPD TCP or TLS When you select TLS you get the option to use media encryption Media encryption only with transport mode TLS Select the type of encryption for media audio and video in SIP calls Certificate only with transport mode TLS Select a certificate Verify server certificate only with transport mode TLS Check to verify the...

Page 41: ... New password Enter a password for the user Passwords must be 1 to 64 characters long Only ASCII printable characters code 32 to 126 are allowed in the password for example letters numbers punctuation and some symbols Repeat password Enter the same password again Role Administrator Has full access to all settings Administrators can also add update and remove other users Operator Has access to all ...

Page 42: ...re the alarm triggers This can help prevent false alarms for known conditions that affect the image Trigger on dark images It is very difficult to generate alarms when the camera lens is sprayed since it is impossible to distinguish that event from other situations where the image turns dark in a similar way for example when the lighting conditions change Turn on this parameter to generate alarms ...

Page 43: ...ut is open or closed you can also detect if someone has tampered with it that is cut or shorted To supervise the connection requires additional hardware end of line resistors in the external I O loop Logs Reports and logs Reports View the device server report Click to show information about the product status in a pop up window The Access Log is automatically included in the Server Report Download...

Page 44: ...xperience of Axis device configuration Most parameters can be set and edited from this page Maintenance Restart Restart the device This does not affect any of the current settings Running applications restart automatically Restore Return most settings to the factory default values Afterwards you must reconfigure the device and apps reinstall any apps that didn t come preinstalled and recreate any ...

Page 45: ...port When you upgrade you can choose between three options Standard upgrade Upgrade to the new firmware version Factory default Upgrade and return all settings to the factory default values When you choose this option you can t revert to the previous firmware version after the upgrade Autorollback Upgrade and confirm the upgrade within the set time If you don t confirm the device reverts to the pr...

Page 46: ...hich requires more bandwidth without adding image information Capture modes A capture mode is a preset configuration that defines how the camera captures images The capture mode setting can affect the camera s field of view and aspect ratio The shutter speed can also be affected which in turn affects the light sensitivity The lower resolution capture mode might be sampled from the original resolut...

Page 47: ...ideo compression formats Decide which compression method to use based on your viewing requirements and on the properties of your network The available options are Motion JPEG Motion JPEG or MJPEG is a digital video sequence that is made up of a series of individual JPEG images These images are then displayed and updated at a rate sufficient to create a stream that shows constantly updated motion F...

Page 48: ...am The Stream profiles settings override the settings from the Stream tab If you request a stream with a specific stream profile the stream contains the settings of that profile If you request a stream without specifying a stream profile or request a stream profile that doesn t exist in the product the stream contains the settings from the Stream tab Bitrate control Bitrate control helps you to ma...

Page 49: ...u use the average bitrate option You can define the total storage required to store the video stream for a specified amount of time retention time when image quality is adjusted to meet the specified target bitrate Specify the average bitrate settings in one of the following ways To calculate the estimated storage need set the target bitrate and the retention time To calculate the average bitrate ...

Page 50: ...axis com applications To find the user manuals for Axis applications go to help axis com Note Several applications can run at the same time but some applications might not be compatible with each other Certain combinations of applications might require too much processing power or memory resources when run in parallel Verify that the applications work together before deployment To watch this video...

Page 51: ...how the application works see the user manual Security TPM module The TPM Trusted Platform Module is a component that provides cryptographic features to protect information from unauthorized access It is always activated and there are no settings you can change Axis Edge Vault Axis Edge Vault is a hardware component that provides cryptographic storage and cryptographic features to protect the inst...

Page 52: ...een Shows steady green for 10 seconds for normal operation after startup completed Amber Steady during startup Flashes during firmware upgrade or reset to factory default Amber Red Flashes amber red if network connection is unavailable or lost Status LED behavior and buzzer signal for leveling assistant For information on the function button used for leveling the image see page 53 Color Buzzer Cam...

Page 53: ...ng Assistant This function helps to ensure the image is level Press the button for about 2 seconds to start the leveling assistant and press again to stop The status LED see and buzzer signal assist leveling of the image The image is level when the buzzer beeps continuously To view the Status LED Press the button once to light up the Status LEDs Press again to turn them off The LEDs will turn off ...

Page 54: ...vices such as relays and LEDs Connected devices can be activated by the VAPIX Application Programming Interface through an event or from the product s webpage 4 pin terminal block Function Pin Notes Specifications DC ground 1 0 V DC DC output 2 Can be used to power auxiliary equipment Note This pin can only be used as power out 12 V DC Max load 50 mA Digital input or Supervised input Connect to pi...

Page 55: ...3 I O configured as supervised input 4 I O configured as output Power connector 2 pin terminal block for DC power input Use a Safety Extra Low Voltage SELV compliant limited power source LPS with either a rated output power limited to 100 W or a rated output current limited to 5 A 55 ...

Page 56: ...gent for example gasoline benzene or acetone 1 Use a can of compressed air to remove any dust or loose dirt from the device 2 If necessary clean the lens with a soft cloth dampened with lukewarm water Note Avoid cleaning in direct sunlight or at elevated temperatures as this may cause stains when the water droplets dry 56 ...

Page 57: ... the active track means continuously getting access to all the latest product features while the LTS tracks provide a fixed platform with periodic releases focused mainly on bug fixes and security updates Using firmware from the active track is recommended if you want to access the newest features or if you use Axis end to end system offerings The LTS tracks are recommended if you use third party ...

Page 58: ...tenance page Problems setting the IP address The device is located on a different subnet If the IP address intended for the device and the IP address of the computer used to access the device are located on different subnets you cannot set the IP address Contact your network administrator to obtain an IP address The IP address is being used by another device Disconnect the Axis device from the net...

Page 59: ...ics card uses the latest driver You can usually download the latest drivers from the manufacturer s website Color saturation is different in H 264 and Motion JPEG Modify the settings for your graphics adapter Go to the adapter s documentation for more information Lower frame rate than expected See Performance considerations on page 59 Reduce the number of applications running on the client compute...

Page 60: ...n JPEG and H 265 video streams simultaneously affects both frame rate and bandwidth Heavy usage of event settings affects the product s CPU load which in turn affects the frame rate Using HTTPS may reduce frame rate in particular if streaming Motion JPEG Heavy network utilization due to poor infrastructure affects the bandwidth Viewing on poorly performing client computers lowers perceived perform...

Page 61: ...User Manual Ver M1 6 AXIS Q3538 SLVE Dome Camera Date October 2022 Axis Communications AB 2022 Part No T10186282 ...

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