Axis P3384-VE User Manual Download

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AXIS P3384–V Fixed Dome Network Camera

Troubleshooting

Video cannot be recorded

Check that the SD card is not write protected (that is, read only).

SD card cannot be mounted

Reformat the SD card and then click Mount.

NOTICE

TICE

Formatting the card will remove all content, including all recordings, from the SD card.

Summary of Contents for P3384-VE

Page 1: ...AXIS P3384 V Fixed Dome Network Camera User Manual ...

Page 2: ...arking directives and harmonized standards Electromagnetic Compatibility EMC Directive 2004 108 EC See Electromagnetic Compatibility EMC on page 2 Low Voltage LVD Directive 2006 95 EC See Safety on page 3 Restrictions of Hazardous Substances RoHS Directive 2011 65 EU See Disposal and Recycling on page 3 A copy of the original declaration of conformity may be obtained from Axis Communications AB Se...

Page 3: ...ccordance with local legislation penalties may be applicable for incorrect disposal of this waste Europe This symbol means that the product shall not be disposed of together with household or commercial waste Directive 2012 19 EU on waste electrical and electronic equipment WEEE is applicable in the European Union member states To prevent potential harm to human health and the environment the prod...

Page 4: ...Area 21 Overlay 21 Privacy Mask 22 Focus Zoom 23 Audio Settings 23 Audio Clips 25 Configure the Live View Page 26 PTZ Pan Tilt Zoom 28 Preset Positions 28 Guard Tour 28 Advanced 28 Control Queue 29 Detectors 30 Camera Tampering 30 Motion Detection 30 Audio Detection 32 Applications 33 Application Licenses 33 Install Application 33 Application Considerations 33 Events 35 Set Up Action Rules 35 Add ...

Page 5: ... Reset to Factory Default Settings 56 Troubleshooting 57 Check the Firmware 57 Upgrade the Firmware 57 Emergency Recovery Procedure 58 Symptoms Possible Causes and Remedial Actions 58 Technical Specifications 62 Connectors 65 Performance Considerations 66 5 ...

Page 6: ...nce with the manufacturer s instructions For information about regulatory requirements see Electromagnetic Compatibility EMC on page 2 I O Connector Use with external devices in combination with for example tampering alarms motion detection event triggering time lapse recording and alarm notifications In addition to the 0 V DC reference point and power DC output the I O connector provides the inte...

Page 7: ...ory default settings See page 56 Connecting to an AXIS Video Hosting System service See page 48 To connect press and hold the button for about 3 seconds until the Status LED flashes green Connecting to AXIS Internet Dynamic DNS Service See page 48 To connect press and hold the button for about 3 seconds LED Indicators LED Color Indication Green Steady for connection to a 100 Mbit s network Flashes...

Page 8: ...tion about how to discover and assign an IP address see the Installation and Management Software CD or the document Assign an IP Address and Access the Video Stream on Axis Support web at www axis com techsup 3 Enter your user name and password If this is the first time the product is accessed the root password must first be configured For instructions see Set the Root Password on page 8 4 The pro...

Page 9: ...ult Select the power line frequency 50 Hz or 60 Hz used at the location of the Axis product Selecting the wrong frequency may cause image flicker if the product is used in fluorescent light environments When using 50 Hz the maximum frame rate is limited to 25 fps Note Power line frequency varies depending on geographic region The Americas usually use 60 Hz whereas most other parts of the world use...

Page 10: ...es the fan should be activated Activate or de activate IR illumination from Setup Video Audio Camera Settings Move the slider to increase or decrease the intensity of the LEDs Enable this button from Live View Config Action Buttons Manual Trigger The Manual Trigger is used to trigger an action rule from the Live View page The manual trigger can for example be used to validate actions during produc...

Page 11: ...iving audio The button can be configured from the Audio tab in the AMC Control panel Push To Talk mode Click and hold the button to talk send Release the button to listen Toggle mode Click once to switch between talking and listening Simplex speaker only mode To send audio the Talk and Microphone buttons must both be active Click either button to stop audio transmission PTZ Controls The Live View ...

Page 12: ...the bar to steer the camera view to that position Focus bar Click on a position on the focus bar to set the focus position This will disable the product s autofocus To re enable use the PTZ control panel which is opened by clicking the Ctrl panel button see above The PTZ controls can be disabled under PTZ Advanced Controls see Controls on page 28 12 ...

Page 13: ... that there is no video traffic on the network until a client connects and requests the stream Note that there are a maximum of 20 simultaneous unicast connections Multicast RTP This method RTP over UDP should be used for live multicast video The video stream is always up to date even if some frames are dropped Multicasting provides the most efficient usage of bandwidth when there are large number...

Page 14: ...ages from the Axis product in the following ways Motion JPEG server push if supported by the client Firefox for example This option maintains an open HTTP connection to the browser and sends data as and when required for as long as required Still JPEG images in a browser Enter the path http ip axis cgi jpg image cgi Windows Media Player This requires AXIS Media Control and the H 264 decoder to be ...

Page 15: ...e accessed in the following ways VAPIX Application Programming Interface API For more information visit www axis com developer Windows Media Player supports simplex audio The following paths can be used Unicast via RTP axrtpu ip axis media media amp Unicast via RTSP axrtsp ip axis media media amp Unicast via RTSP tunneled via HTTP axrtsphttp ip axis media media amp Multicast axrtpm ip axis media m...

Page 16: ...strators have unrestricted access to all settings Operators have access to all settings except System Options See also the online help Basic Setup Basic Setup provides shortcuts to the settings that should be made before using the Axis product 1 Users See page 44 2 TCP IP See page 47 3 Date Time See page 46 4 Video Stream See page 17 5 Focus Zoom See page 23 6 Audio Settings See page 23 The Basic ...

Page 17: ... The compression level affects the image quality bandwidth and file size of saved images the lower the compression the higher the image quality with higher bandwidth requirements and larger file sizes Mirror image If required the image can be mirrored Rotate image If required the image can be rotated Maximum frame rate To avoid bandwidth problems the frame rate allowed to each viewer can be Limite...

Page 18: ...fected The bit rate can be set as Variable bit rate VBR or Maximum bit rate MBR VBR adjusts the bit rate according to the image complexity using up more bandwidth for increased activity in the image and less for lower image activity When the activity in the scene increases the bit rate would usually increase as well If there is a surplus in bandwidth this may not be an issue and selecting Variable...

Page 19: ...he color temperature of the light source The Axis product can be set to automatically identify the light source and compensate for its color Alternatively select the type of light source from the drop down list For a description of each available setting see the online help The white balance window is enabled for the Automatic and Automatic outdoor options that appear in the White balance drop dow...

Page 20: ... the amount of amplification applied to the image A high gain may provide a better image in low light situations but will increase the amount of image noise Set Gain to Auto to set the gain automatically If required use Max gain to limit the applied gain Fixed to use a fixed gain When Shutter and Gain are both set to Auto it is possible to set the Priority between low motion blur and low noise man...

Page 21: ...ew area 6 Select Enable PTZ to enable digital PTZ for the view area 7 Click Save to save the settings To modify a view area select the view area in the list and modify the settings as required Click Save To remove a view area select the view area and click Remove Note The PTZ functionality is useful during installation of the Axis product Use a view area to crop out a specific part of the full vie...

Page 22: ...now displayed To make a color in the overlay image transparent select Use transparency and enter the RGB hexadecimal value for the color Example To make white transparent enter FFFFFF To scale the image automatically select Scale with resolution The image will be scaled down to fit the resolution used by the Axis product 5 Click Save To select the image to use as overlay 1 Go to Video Audio Overla...

Page 23: ...es the smallest depth of field and provides the best conditions for focusing 2 Focus is set in the Focus window Use the mouse to move and resize the focus window 3 Click in the Focus position bar to focus on a desired location The buttons and move the focus position one step in either direction The buttons and move the focus position in multiple steps in either direction 4 When satisfied click Ena...

Page 24: ...d converter audio transformer in between Use the Input gain to control the volume dB Full Scale of the audio input If the sound is too low choose a higher dB to amplify the sound If the sound is too high choose a lower dB The Level bar gives a visual representation of the audio signal level in dB relative to the full scale input level Green the signal is at a good level Yellow the signal is becomi...

Page 25: ...ectly from the Live View page The audio clip must first be uploaded to the Axis product or recorded by a microphone connected to the product To add download modify or remove audio clips go to Video Audio Audio Clips For more information see the online help To configure the Axis product to play audio clips when an event occurs an action rule must be set up For more information see Events on page 35...

Page 26: ...MC Motion JPEG Requires one of the following installed on the client JVM J2SE 1 4 2 or higher JRE J2SE 5 0 or higher Windows Internet Explorer Still image Displays still images only Click the Refresh button in your browser to view a new image Server Push Recommended viewer for other browsers Motion JPEG QuickTime H 264 Java applet A slower imaging alternative to Server Push Motion JPEG only Other ...

Page 27: ... used to run scripts or activate external devices connected to the product or they can link to a web page Custom links defined as cgi links will run the script in the background in a hidden frame Defining the link as a web link will open the link in a new window Output Buttons External I O devices connected to the Axis product s output ports can be controlled directly from the Live View page To di...

Page 28: ... the browser To add a guard tour 1 Go to PTZ Guard Tour and click Add 2 Enter a descriptive name 3 Specify the pause length between runs 4 Select an available preset position and click Apply 5 Specify the View Time in seconds or minutes 6 Specify the View Order or select the Random view order option 7 Click Save To modify or remove guard tours go to PTZ Guard Tour select the guard tour in the Guar...

Page 29: ...Z control regardless of who is first in queue The administrator will be removed from the queue 60 seconds after the last PTZ control command 2 Event The Axis product can be configured to go to a preset position when triggered by an alarm see Events on page 35 The event will immediately be placed first in the queue except when an administrator is in control 3 Operator Same as administrator but with...

Page 30: ...nd an email select Send Notification and select a Recipient from the list of defined recipients Note The While the rule is active option under Duration cannot be used with camera tampering since camera tampering does not have a duration and once it has been triggered it will not automatically return to its untriggered state For more information on actions rules see Events on page 35 Motion Detecti...

Page 31: ...red peaks in the Activity window 6 Click Save To exclude parts of the include window select the Configure Excluded Windows and position the exclude window within the include window To delete an include or exclude window select the window in the list of windows and click Del Motion Detection Parameters The parameters controlling motion detection are described in the table below Parameter Object Siz...

Page 32: ... select a low sensitivity In other cases high sensitivity is recommended Audio Detection The Axis product can be configured to generate an alarm when audio rises above or falls below the threshold value The threshold value can be set in the range 0 100 where 0 is the most sensitive and 100 the least sensitive 1 Go to Detectors Audio Detection 2 Set the audio alarm level and click Save 3 Go to Even...

Page 33: ...lick Upload Package 3 Install the license if applicable For instructions see the documentation provided by the application vendor 4 Start the application Go to page Applications select the application in the list of installed applications and click Start 5 Configure the application For instructions see the documentation provided by the application vendor Note Applications can be uploaded by produc...

Page 34: ...xed Dome Network Camera Applications If the Axis product is reset to factory default installed applications and their settings are removed For information about factory default see Reset to Factory Default Settings 34 ...

Page 35: ...st 4 Select Motion Detection from the drop down list Select the motion detection window to use 5 Optionally select a Schedule and Additional conditions See below 6 Under Actions select Record Video from the Type drop down list 7 Select a Stream profile and configure the Duration settings as described below 8 Select Network Share from the Storage drop down list To use more than one trigger for the ...

Page 36: ...irtual Inputs can be used by a VMS Video Management System to trigger actions Virtual inputs can for example be connected to buttons in the VMS user interface PTZ Moving Trigger the rule when the camera view moves due to a PTZ operation This can for example be used as an additional condition to prevent an action rule triggered by motion detection to record video while the camera view moves due to ...

Page 37: ...abled and configured under System Options Network SNMP Send Video Clip Send a video clip to a recipient Status LED Flash the LED indicator This can for example be used to validate triggers such as motion detection during product installation and configuration WDR Mode The WDR Mode or Lightfinder Mode can be turned on when the action rule is triggered This action may be used to change between these...

Page 38: ...ider s security policy to avoid delivery problems and locked email accounts To set up an email recipient using one of the listed providers 1 Go to Events Recipients and click Add 2 Enter a Name and select Email from the Type list 3 Enter the email addresses to send emails to in the To field Use commas to separate multiple addresses 4 Select the email provider from the Provider list 5 Enter the use...

Page 39: ... Recurrences Recurrences are used to trigger action rules repeatedly for example every 5 minutes or every hour To set up a recurrence 1 Go to Events Recurrences and click Add 2 Enter a descriptive name and recurrence pattern 3 Click OK To use the recurrence in an action rule first select Time from the Trigger drop down list in the Action Rule Setup page and then select the recurrence from the seco...

Page 40: ...w these steps 1 Go to Recordings List 2 To reduce the number of recordings displayed select the desired options under Filter Recording time List recordings that started between the From and To times Event List recordings that were triggered by a specific event Select continuous to list continuous recordings Storage List recordings from a specific storage device Sort Specify how recordings should b...

Page 41: ...start and stop times 5 Optionally enter a file name for the recording 6 Click Export Note Recordings can also be exported from the playback window Recording List Recorded videos are listed on the Recordings List page The list shows each recording s start date and time duration and the event that triggered the recording To play or download a recording follow these steps 1 Go to Recordings List 2 Us...

Page 42: ...d and saved in the recording list and a new recording with the new stream profile will start All previous continuous recordings will remain in the recording list until they are removed manually or through automatic removal of old recordings To start a continuous recording follow these steps 1 Go to Recordings Continuous 2 Select Enabled 3 Select the type of storage device from the Storage list 4 S...

Page 43: ...setting the product to factory default settings will erase any uploaded language files and reset the product language to English Clicking the Restore button on the Maintenance page will not affect the language A firmware upgrade will not affect the language used However if you have uploaded a new language to the product and later upgrade the firmware it may happen that the translation no longer ma...

Page 44: ...eo Interface Forum is a global interface standard that makes it easier for end users integrators consultants and manufacturers to take advantage of the possibilities offered by network video technology ONVIF enables interoperablity between different vendor products increased flexibility reduced cost and future proof systems By creating a user you automatically enable ONVIF communication Use the us...

Page 45: ...a CA signed client certificate and a private key to authenticate the network device To allow the network device to access a network protected by IEEE 802 1X 1 Obtain a CA certificate a client certificate and a client private key contact your network administrator 2 Go to Setup System Options Security IEEE 802 1X and upload the CA certificate the client certificate and the client private key 3 Unde...

Page 46: ...ate as described above 2 Go to Setup System Options Security Certificates 3 Click Create certificate signing request and provide the requested information 4 Copy the PEM formatted request and send to the CA of your choice 5 When the signed certificate is returned click Install certificate and upload the certificate Server Client certificates can be installed as Certificate from signing request or ...

Page 47: ...amic Host Configuration Protocol allows network administrators to centrally manage and automate the assignment of IP addresses DHCP should only be enabled if using dynamic IP address notification or if the DHCP can update a DNS server It is then possible to access the Axis product by name host name If DHCP is enabled and the product cannot be accessed run AXIS IP Utility to search the network for ...

Page 48: ...RP command in Windows 8 Windows 7 Windows Vista right click the command prompt icon and select Run as administrator To open a command prompt in Mac OS X open the Terminal utility from Application Utilities AXIS Video Hosting System AVHS AVHS used in conjunction with an AVHS service provides easy and secure Internet access to live and recorded video accessible from any location For more information...

Page 49: ...able NTP Configuration NTP Network Time Protocol is used to synchronize the clock times of devices in a network The NTP settings are configured under System Options Network TCP IP Advanced Select Obtain NTP server address via DHCP to use the NTP settings provided by the DHCP server To make manual settings select Use the following NTP server address and enter the host name or IP address of the NTP ...

Page 50: ...ing in a NAT router on your network using UPnPTM Note that UPnPTM must be enabled in the product see System Options Network UPnP Use manually selected NAT router Select this option to manually select a NAT router and enter the IP address for the router in the field If no router is specified the product automatically searches for NAT routers on your network If more than one router is found the defa...

Page 51: ...oups AXIS Video MIB Management Information Base for video hardware can be used to monitor Axis specific hardware related issues that may need administrative attention For more information about AXIS Video MIB and to download MIB files go to www axis com techsup To enable and configure SNMP in the Axis product go to the System Options Network SNMP page Depending on the level of security required se...

Page 52: ...twork Bonjour Storage SD Card NO NO NOTICE TICE TICE To prevent corruption of recordings the SD card should always be unmounted before it is ejected Note For SD card recommendations see www axis com The Axis product supports SD cards with up to 64 GB of storage For best recording performance use an SDHC or SDXC card with speed class 10 The following SD card file systems are supported ext4 recommen...

Page 53: ...n SD card inserted into the product can be manually formatted to one of the supported file systems To manually format the SD card follow these steps 1 Insert the SD card in the SD card slot 2 Open the Axis product s webpages and go to Setup System Options Storage 3 Click SD Card 4 Click Format and select the desired file system 5 Click OK to start formatting the card Network Share Network share al...

Page 54: ...m Options Maintenance Click Restart to perform a correct restart if the Axis product is not behaving as expected This will not affect any of the current settings Note A restart clears all entries in the Server Report Click Restore to reset most settings to the factory default values The following settings are not affected the boot protocol DHCP or static the static IP address the default router th...

Page 55: ...u can view or download the server report Downloading the server report creates a zip file that contains a complete server report text file in UTF 8 format Select the Include snapshot with default image settings option to include a snapshot of the product s Live View The server report zip file should always be included when contacting support Parameter List Shows the product s parameters and their ...

Page 56: ...tory default will reset all settings including the IP address to the factory default values Note The installation and management software tools are available on the CD supplied with the product and from the support pages on www axis com techsup To reset the product to the factory default settings 1 Disconnect power from the product 2 Press and hold the control button and reconnect power See Hardwa...

Page 57: ... After the upgrade process has completed the product will restart automatically If restarting the product manually after the upgrade always wait 10 minutes even if you suspect the upgrade has failed When you upgrade the Axis product with the latest firmware from Axis website the product receives the latest functionality available Always read the upgrade instructions and release notes available wit...

Page 58: ...lied to the product Ensure the Ping length is set to 408 For instructions see Assign IP Address Using ARP Ping on page 47 The product is located on a different subnet If the IP address intended for the product and the IP address of the computer used to access the product are located on different subnets you will not be able to set the IP address Contact your network administrator to obtain an IP a...

Page 59: ...with AXIS Media Control Internet Explorer only To enable the updating of video images in Internet Explorer set the browser to allow ActiveX controls Also make sure that AXIS Media Control is installed on your computer No H 264 displayed in the client Check that the relevant H 264 connection methods and correct interface are enabled in the AMC Control Panel streaming tab See AXIS Media Control AMC ...

Page 60: ... card in the computer Ensure that mute is not selected and that the volume settings are correct Check that Enable audio support is selected under Setup System Options Security Audio Support Check that the correct Audio Input source is selected under Setup Video Audio Audio Settings Poor audio quality Stuttering Reduce the number of listeners and viewers Decrease image resolution and compression Un...

Page 61: ...cannot be recorded Check that the SD card is not write protected that is read only SD card cannot be mounted Reformat the SD card and then click Mount NO NO NOTICE TICE TICE Formatting the card will remove all content including all recordings from the SD card 61 ...

Page 62: ...utions Frame rate Motion JPEG 30 fps in all resolutions Video streaming Multiple streams in H 264 and Motion JPEG H 264 and Motion JPEG 1 stream in resolution and frame rate as specified above More streams if identical or limited in frame rate or resolution Controllable frame rate and bandwidth VBR MBR H 264 Image settings Compression color brightness sharpness contrast white balance exposure cont...

Page 63: ...Media Control SDK available at www axis com event trigger data in video stream Quality of Service QoS layer 3 DiffServ Model Embedded Linux operating system Intelligent video Video motion detection active tampering alarm Audio detection Support for AXIS Camera Application Platform enabling installation of additional applications Event triggers Intelligent video as above external input edge storage...

Page 64: ...C Part 15 Subpart B Class B demonstrated by compliance with EN 55022 CISPR 22 Japan VCCI 2008 Class B ITE C tick AS NZS CISPR 22 demonstrated by compliance with EN 55022 CISPR 22 Canada ICES 003 Canadian ICES 003 Class B digital demonstrated by compliance with EN 55022 CISPR 22 Korea Emission KN22 Immunity KN24 Australia AS NZS CISPR 22 Environmental IEC 60068 2 1 IEC 60068 2 2 IEC 60068 2 14 IEC ...

Page 65: ...n can only be used as power out 3 3 V DC Max load 50 mA Digital Input 3 Connect to pin 1 to activate or leave floating unconnected to deactivate 0 to max 40 V DC Digital Output 4 Connected to pin 1 when activated floating unconnected when deactivated If used with an inductive load e g a relay a diode must be connected in parallel with the load for protection against voltage transients 0 to max 40 ...

Page 66: ...ect the frame rate The following factors are among the most important to consider High image resolution and or lower compression levels result in images containing more data Bandwidth affected Access by large numbers of Motion JPEG and or unicast H 264 clients Bandwidth affected Simultaneous viewing of different streams resolution compression by different clients Effect on frame rate and bandwidth...

Page 67: ...User Manual Ver M2 13 AXIS P3384 V Fixed Dome Network Camera Date September 2014 Axis Communications AB 2012 2014 Part No 59293 ...

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