Axis OfficeBasic USB Wireless G, User Manual, Page: 38 / 43

Appendix 3: Troubleshooting
38 AXIS OfficeBasic USB Wireless G
Frequently Asked Questions
Q: Print jobs are sent
to the print queue
successfully, but fail
to be sent to the
printer?
A: Possible explanation and solution:
The printer is off-line, jammed or out of paper.
Solution:
Check the print server connection by logging into the print server’s web pages
and ensure that the printer is not jammed or out of paper.
Q: Print jobs start
printing, but print
very slowly or print
unknown characters.
A: Possible explanation and solution:
A printer driver is missing or is incompatible with that printer. Using a print
driver that is not specific for the printer can cause printing errors. Install the
proper printer driver. If these printer drivers are not available to you, please
contact your printer manufacturer.
Q: The setup Wizard
can’t find the print
server
A: Possible explanation and solution:
Encryption may be enabled. Try to use Ad-hoc setting to reconnect. Also, ensure
that the print server is on the same network segment and print a test page to
see if the print server has connected to the network.
Q: The IP address is
0.0.0.0
A: Possible explanation and solution:
The print server has recently been restarted and has not yet acquired an IP
address.
Solution:
Print another test page after a minute has passed.