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AXIS M5014–V PTZ Dome Network Camera

Troubleshooting

arp -s <IP address> <serial number> temp
ping -l 408 <IP address>

In

Windows

, type the following from a command/DOS prompt (this may require that you run the command prompt as

an administrator):

arp -s <IP address> <serial number>
ping -l 408 -t <IP address>

2. If the product does not reply in 30 seconds, restart it and wait for a reply. Press CTRL+C to stop Ping.

3. Open a browser and type in the product’s IP address. In the page that appears, use the

Browse

button to select the upgrade

file to use. Then click

Load

to restart the upgrade process.

4. After the upgrade is complete (1–10 minutes), the product automatically restarts and shows a steady green on the

Status indicator.

5. Reinstall the product, referring to the Installation Guide.

If the emergency recovery procedure does not get the product up and running again, contact Axis support at www.axis.com/techsup/

Symptoms, Possible Causes and Remedial Actions

Problems setting the IP address

When using ARP/Ping

Try the installation again. The IP address must be set within two minutes after power has been
applied to the product. Ensure the Ping length is set to 408. For instructions, see

Assign IP Address

using ARP/Ping, on page 37

.

The product is located on a
different subnet

If the IP address intended for the product and the IP address of the computer used to access the
product are located on different subnets, you will not be able to set the IP address. Contact your
network administrator to obtain an IP address.

The IP address is being used
by another device

Disconnect the Axis product from the network. Run the Ping command (in a Command/DOS
window, type

ping

and the IP address of the product:

• If you receive:

Reply from <IP address>:

bytes=32; time=10...

this means that the IP address may already be in use by another device on the network.
Obtain a new IP address from the network administrator and reinstall the product.

• If you receive:

Request timed out

, this means that the IP address is available

for use with the Axis product. Check all cabling and reinstall the product.

Possible IP address conflict
with another device on the
same subnet.

The static IP address in the Axis product is used before the DHCP server sets a dynamic address.
This means that if the same default static IP address is also used by another device, there may
be problems accessing the product.

The product cannot be accessed from a browser

Cannot log in

When HTTPS is enabled, ensure that the correct protocol (HTTP or HTTPS) is used when attempting
to log in. You may need to manually type

http

or

https

in the browser’s address field.

If the password for the user root is lost, the product must be reset to the factory default settings.
See

Reset to Factory Default Settings, on page 44

.

46

Summary of Contents for M5013-V PTZ

Page 1: ...USER MANUAL AXIS M5014 V PTZ Dome Network Camera...

Page 2: ...enters Corporation SD SDHC and SDXC are trademarks or registered trademarks of SD 3C LLC in the United States other countries or both Also miniSD microSD miniSDHC microSDHC microSDXC are all trademark...

Page 3: ...ardous substances in electrical and electronic equipment RoHS China This product complies with the requirements of the legislative act Administration on the Control of Pollution Caused by Electronic I...

Page 4: ...Config 21 PTZ Pan Tilt Zoom 23 Preset Positions 23 OSDI Zones 23 Advanced 24 Control Queue 24 Detectors 25 Motion Detection 25 Audio Detection 26 Applications 27 Application Licenses 27 Install Appli...

Page 5: ...Network Camera Hardware Overview Hardware Overview M E M O R Y C A R D 1 2 3 6 5 4 1 Control button 2 SD card microSDHC slot 3 Part number P N Serial number S N 4 Network connector PoE 5 Status LED in...

Page 6: ...Z Dome Network Camera Hardware Overview 1 2 3 4 1 Chassis 2 Elastic pad 3 Dome 4 Cover Connectors For technical specifications see page 49 Network connector RJ45 Ethernet connector Supports Power over...

Page 7: ...Control button The control button is used for Resetting the product to factory default settings See page 44 Connecting to an AXIS Video Hosting System service See page 37 To connect press and hold the...

Page 8: ...or host name of the Axis product in the browser s Location Address field To access the product from a Macintosh computer Mac OS X click on the Bonjour tab and select the product from the drop down li...

Page 9: ...text Transfer Protocol over SSL is a protocol used to encrypt traffic between web browsers and servers The HTTPS certificate ensures encrypted exchange of information See HTTPS on page 39 The default...

Page 10: ...page 18 The Manual Trigger button is used to trigger an action rule from the Live View page For information about how to configure and enable the button see Manual Trigger on page 10 Click Snapshot to...

Page 11: ...Control Panel Enable this button from Live View Config Viewer Settings AMC Audio Controls AMC audio buttons control the speakers connected to the client computer The buttons are only visible when aud...

Page 12: ...pan and tilt the camera view or click on a position on the bar to steer the camera view to that position Zoom bar Use the arrows to zoom in and out or click on a position on the bar to zoom to that po...

Page 13: ...maximum of 20 simultaneous unicast connections Multicast RTP This method RTP over UDP should be used for live multicast video The video stream is always up to date even if some images are dropped Mult...

Page 14: ...the Axis product in the following ways Motion JPEG server push if supported by the client Firefox for example This option maintains an open HTTP connection to the browser and sends data as and when re...

Page 15: ...accessed in the following ways VAPIX Application Programming Interface API For more information visit www axis com developer Windows Media Player supports simplex audio The following paths can be used...

Page 16: ...ew page Administrators have unrestricted access to all settings Operators have access to all settings except System Options See also the online help Basic Setup Basic Setup provides shortcuts to the s...

Page 17: ...s in an area of the image The pixel counter is useful in situations where there is a requirement that the image is a certain size for example in face recognition The pixel counter can be accessed from...

Page 18: ...mage activity but in this case cannot frame rate and image quality are affected negatively To partly compensate for this it is possible to prioritize either frame rate or image quality Not setting a p...

Page 19: ...ompensation Enable this option if a bright spot of light for example a light bulb causes other areas in the image to appear too dark Exposure zones This settings determines which part of the image is...

Page 20: ...is at a good level Yellow the signal is becoming distorted Red the signal is distorted Use the Encoding option to select digital audio encoding format AAC requires a license for both encoding and deco...

Page 21: ...e 21 Viewer Settings See page 22 Action Buttons These are the buttons described in Controls on the Live View Page on page 10 User Defined Links See page 22 Default Viewer for Browsers From Live View C...

Page 22: ...XIS Media Control AMC or the QuickTime viewer toolbar under the video image in your browser H 264 decoder installation The administrator can disable installation of the H 264 decoder included with AXI...

Page 23: ...able The product can be configured to return to the Home position when the PTZ functionality has been inactive for a specified length of time Enter the length of time in the Return to home when inacti...

Page 24: ...ue The administrator can set up a queue for PTZ controllers from PTZ Control Queue Once set up the PTZ Control Queue buttons appear in the Live View page offering one viewer exclusive control for a li...

Page 25: ...and start recording For more information see Setting Up an Action Rule on page 30 Note Using the motion detection feature may decrease the product s overall performance Set Up Motion Detection Window...

Page 26: ...or movements use several small motion detection windows rather than one large window and select a low object size To avoid triggering on small objects select a high object size While monitoring an ar...

Page 27: ...mentation provided by the application vendor 4 Start the application Go to page Applications select the application in the list of installed applications and click Start 5 Configure the application Fo...

Page 28: ...Z Dome Network Camera Applications If the Axis product is reset to factory default installed applications and their settings are removed For information about factory default see Reset to Factory Defa...

Page 29: ...date actions during product installation and configuration PTZ Moving trigger the rule when the camera view moves due to a PTZ operation This can for example be used as an additional condition to prev...

Page 30: ...share if there is movement in the camera s field of view Set up motion detection and add a network share 1 Go to Detectors Motion Detection and configure a motion detection window see page 25 2 Go to...

Page 31: ...Recipients and click Add 2 Enter a descriptive name 3 Select a recipient Type 4 Enter the information needed for the recipient type 5 Click Test to test the connection to the recipient 6 Click OK Sche...

Page 32: ...currence pattern 3 Click OK To use the recurrence in an Action Rule first select Time from the Trigger drop down list in the Action Rule Setup page and then select the recurrence from the second drop...

Page 33: ...tamped with the date and time they were downloaded that is not the date the recordings were made Note To play recordings in Windows Media Player AXIS Matroska File Splitter must be installed AXIS Matr...

Page 34: ...vantage of the possibilities offered by network video technology ONVIF enables interoperablity between different vendor products increased flexibility reduced cost and future proof systems By creating...

Page 35: ...the box to enable IEEE 802 1X and click Save Certificates CA Certificate The CA certificate is used to validate the identity of the authentication server Enter the path to the certificate directly or...

Page 36: ...he IP address automatically via DHCP The IPv4 settings are configured under System Options Network TCP IP Basic DHCP Dynamic Host Configuration Protocol allows network administrators to centrally mana...

Page 37: ...are CD or the document Assign an IP Address and Access the Video Stream on Axis Support web at www axis com techsup Note To open a command prompt in Windows open the Start menu and type cmd in the Run...

Page 38: ...optional and will be used if the primary is unavailable NTP Configuration NTP Network Time Protocol is used to synchronize the clock times of devices in a network The NTP settings are configured unde...

Page 39: ...n a NAT router on your network using UPnPTM Note that UPnPTM must be enabled in the product see System Options Network UPnP Use manually selected NAT router Select this option to manually select a NAT...

Page 40: ...numbers for the primary and secondary mail servers in the fields provided A From email address is also required If the mail server requires authentication check Use authentication to log in to this se...

Page 41: ...operating systems and clients that support this protocol Bonjour can be disabled under System Options Network Bonjour Storage SD Card NOTICE NOTICE NOTICE To prevent corruption of recordings the SD ca...

Page 42: ...be used 5 If required select The share requires login and enter the user name and password 6 Click Connect To clear all recordings and data from the Axis product s folder on the designated share click...

Page 43: ...all failed attempts to access the product The Access Log can also be configured to list all connections to the product see below Server Report Provides information about the product status in a pop up...

Page 44: ...default settings 1 Disconnect power from the product 2 Press and hold the control button and reconnect power See Hardware Overview on page 5 3 Keep the control button pressed for about 15 30 seconds...

Page 45: ...is website at www axis com techsup 2 Go to Setup System Options Maintenance in the products web pages 3 Under Upgrade Server click Browse and locate the file on your computer Click Upgrade After start...

Page 46: ...address intended for the product and the IP address of the computer used to access the product are located on different subnets you will not be able to set the IP address Contact your network administ...

Page 47: ...th AXIS Media Control Internet Explorer only To enable the updating of video images in Internet Explorer set the browser to allow ActiveX controls Also make sure that AXIS Media Control is installed o...

Page 48: ...era Settings Motion Detection triggers unexpectedly Changes in luminance Motion detection is based on changes in luminance in the image This means that if there are sudden changes in the lighting moti...

Page 49: ...ame rate and bandwidth VBR CBR H 264 Video Image settings Manual shutter time compression color brightness sharpness contrast white balance exposure control exposure zones backlight compensation fine...

Page 50: ...n management and maintenance AXIS Camera Management tool on CD and web based configuration Configuration of backup and restore Firmware upgrades over HTTP or FTP firmware available on www axis com Cas...

Page 51: ...er High image resolution and or lower compression levels result in images containing more data Bandwidth affected Access by large numbers of Motion JPEG and or unicast H 264 clients Bandwidth affected...

Page 52: ...User Manual Ver M2 2 AXIS M5014 V PTZ Dome Network Camera Date April 2013 Axis Communications AB 2013 Part No 51512...

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