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Troubleshooting
AXIS 5400+ / AXIS 5600+ User’s Manual
125
Axis Support
Server Report
In order to obtain optimal support from Axis support technicians, please
follow these instructions when filling in and submitting a Support
question.
1. Go to the print server’s Web pages by typing the print server’s IP address
in the
Address/Location
field of your Web browser.
2. Go to
Admin | Support
. Click the
Server Report
link. A new window will
open.
3. Save the Server report as an HTML file (with an .html file extension) and go
to the Axis Web site.
4. Choose
Support
and report your case, attaching the Server Report.
SNMP Device Index
If you are using the TCP/IP protocol, check that the SNMP Device Index is
correct. See
“SNMP Device Index”
on page 150.