AXIS P32 Dome Camera Series
Troubleshooting
This camera is designed to deliver up to four different streams. If a fifth unique stream is requested, the camera can’t provide it, and
an error message is displayed. The error message depends on the way the stream is requested. The streams are used on a first come,
first served basis. Examples of instances that use a stream are:
• Live viewing in a web browser or other application
• While recording - continuous or motion triggered recording
• An event that uses images on the camera, for example an event that sends an e-mail with an image every hour
• An installed and running application, such as AXIS Video Motion Detection, will always consume a video stream, whether
it is used or not. A stopped application does not consume a video stream.
The camera can deliver more than four simultaneous streams provided the configuration of any additional stream is identical to any
of the first four streams. Identical configuration implies exactly the same resolution, frame rate, compression, video format, rotation
etc. For more information see the white paper “Max number of unique video stream configurations”, available at
Performance considerations
When setting up your system, it is important to consider how various settings and situations affect the performance. Some factors
affect the amount of bandwidth (the bitrate) required, others can affect the frame rate, and some affect both. If the load on the
CPU reaches its maximum, this also affects the frame rate.
The following factors are the most important to consider:
•
High image resolution or lower compression levels result in images containing more data which in turn affects the
bandwidth.
•
Rotating the image in the GUI will increase the product's CPU load.
•
Removing or attaching the cover will restart the camera.
•
Access by large numbers of Motion JPEG or unicast H.264 clients affects the bandwidth.
•
Access by large numbers of Motion JPEG or unicast H.265 clients affects the bandwidth.
•
Simultaneous viewing of different streams (resolution, compression) by different clients affects both frame rate and
bandwidth.
Use identical streams wherever possible to maintain a high frame rate. Stream profiles can be used to ensure that
streams are identical.
•
Accessing Motion JPEG and H.264 video streams simultaneously affects both frame rate and bandwidth.
•
Accessing Motion JPEG and H.265 video streams simultaneously affects both frame rate and bandwidth.
•
Heavy usage of event settings affects the product’s CPU load which in turn affects the frame rate.
•
Using HTTPS may reduce frame rate, in particular if streaming Motion JPEG.
•
Heavy network utilization due to poor infrastructure affects the bandwidth.
•
Viewing on poorly performing client computers lowers perceived performance and affects frame rate.
•
Running multiple AXIS Camera Application Platform (ACAP) applications simultaneously may affect the frame rate and
the general performance.
•
Using palettes affects the product’s CPU load which in turn affects the frame rate.
Contact support
Contact support at
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