PHONE FUNCTIONS DURING A PHONE CALL
Call Waiting/ Call Hold
1. Hold
:
Place a call on ‘hold’ by pressing the “HOLD” button.
2. Resume: Resume call by pressing the corresponding blinking LINE.
3. Multiple Calls
:
Automatically place ACTIVE call on ‘HOLD’ by selecting another available LINE
to place or receive another call. Call Waiting tone (stutter tone) audible when line is in use.
Mute/Delete
1. Press the MUTE button to enable/disable muting the microphone.
2. The “Line Status Indicator” will show “LINEx: TALKING” or “LINEx: MUTE” to indicate whether
the microphone is muted.
NOTE: Pressing MUTE button for an incoming call will reject the call. MUTE button also functions as
delete key when user wish to delete the last entered digit.
Call Transfer
1. Blind Transfer: While on a call, press “TRANSFER” button, then dial the number to which you’d like to
Transfer the call then press the “SEND” button to complete transfer of active call.
2. Attended (or Supervised) Transfer: While on a call, press “LINEx” button (automatically places the ACTIVE
LINE on HOLD) to call the number to which you’d like to Transfer the call. Once the call is established, press
the “TRANSFER” key followed by the line that is on HOLD to transfer the call.
Conference Call
1. While on a call, press “LINEx” button (automatically places the ACTIVE LINE on HOLD) to call the next party in
your conference. Once the next call is established, press the “CONF” key followed by the line that is on HOLD
that you wish to conference with.
Parking a Call
1. Parking an Active Call on Specific Extension: While on active call, press Transfer, 7+ext OR Tr
Park Extension Key (located on the right hand side of the phone). This places call on hold at specific
extension that is currently on another line. A red lamp indicator will notify end user of the Line in Park. The
end user then has the option to Accept or Deny the call.
2. Parking an Active Call in Group Extension: While on an active call, press Transfer. 7+1720 OR Tr
the Group Extension key (located on the right hand side of your phone). This will place the call in a General
Park status and the call will then be available for any user to accept when ready.
Voice Messages (Message Waiting Indicator)
A blinking red MWI (Message Waiting Indicator) indicates a message is waiting. Press the MSG button to
retrieve the message. An IVR will prompt the user through the process of message retrieval. Press a
specific LINE to retrieve messages for a specific line account. You may also dial *97 to log into the voicemail system.
NOTE:
• Each line has a separate voicemail account. Each account requires a voicemail portal number to
be configured in the “voicemail user id” field.
• To check which line account has a message 1) press the message button (this always checks the
primary account), 2) check each line for stutter tone or 3) check missed calls using the menu.
