Busy Lamp Field
The Multi Purpose Key buttons can be configured for Busy Lamp Field function with a specified account.
When BLF is configured on one of the multi-functional buttons, the Speed Dial function will work when
that line is not in use. Call Pick Up is supported when user presses a flashing BLF key.
CALL FEATURES
The GXP supports traditional and advanced telephony features including caller ID, caller ID w/name, call
forward/transfer/park/hold as well as intercom/paging and BLF.
Automated Attendant / IVR Provisioning
The Automated menus are used to answer incoming calls when your staff is busy, unavailable or when your business is
closed. During normal business hours you may choose to have your calls answered first by the AA/IVR or choose to have
them ring to 1 or multiple telephones before routing callers to the automated menu system. Outside of normal business
hours callers will be greeted immediately by the Night Menu where they can be given dialing options that is customizable
to fit your business’ needs. These dialing options may include routing to internal extensions, voicemail boxes, or any
external destination of choice.
There may also be built in “Hidden” options for each AA/IVR menu that will be used for your staff to administer things such
as changing the Day and Night Greetings. It is normally a good idea to share these hidden dialing options with those who
will be administering to your phone system but do not advertise these options to the general public.
Day Menu
Dial Code
Description
0-9
Custom Destination of choice
*29xxx
Record IVR Day Greeting
*29xxx
Record IVR Night Greeting
*29xxx
Record IVR Temp Greeting
2663(
CONF
) Log into Conference Bridge
Night Menu
Dial Code
Description
0-9
Custom Destination of choice
*29xxx
Record IVR Day Greeting
*29xxx
Record IVR Night Greeting
*29xxx
Record IVR Temp Greeting
2663(
CONF
) Log into Conference Bridge
Directory List Menu
Dial Code
Description
1
Staff Member 1
2
Staff Member 2
3
Staff Member 1
Etc ……….
