Axcera 5720 Series, Manual

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Material Return Procedure/Exchanges
In order to efficiently handle equipment or components returned for repair or sent out on
loan, Axcera requests that each returned item be accompanied by a Return Material
Authorization Number (RMA#).
To obtain an RMA# follow the procedures below:
Call Axcera Customer Service at (724) 873-8100
or FAX (724) 873-8105
A Service Engineer will provide you with an RMA#
Write the RMA# on the packing list or in the case of repairs, a note
describing the reason for return. Also, be sure to include contact
information.
Send ALL RMA items to the following address
Axcera, LLC
103 Freedom Drive
P.O. Box 525
Lawrence, PA 15055-0525
Telephone Technical Support
Axcera currently provides free telephone technical support. When calling, be prepared to
provide the following information:
Transmitter model number AND Serial number
Status of front panel LED’s (are any red LED’s on ?)
Have a copy of your operation manual ready prior to calling
For technical support call (724) 873-8100. Listen carefully for instructions. If the call
is placed after hours, follow the procedure as stated in the prerecorded message. A
Service Engineer will return your call as soon as possible.
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