AX Quad Box HD 2400, User Manual

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VIII. Troubleshooting
Before you contact your local service center, please read the following tips carefully.
NOTE: if the antenna is covered with snow or the RF signal is weakened by heavy rain, the quality of
audio and video may become temporarily poor. If you experience poor audio and video quality due
to bad weather conditions, please check if your satellite antenna is oriented on the original direction.
And see if it is covered by snow. Also, check if your LNB is not damaged.
1. No video on TV
• Check first if the product is powered on and in operation mode.
• Check if the video cable is properly connected between TV and
the receiver.
• Check if the satellite cable is properly connected to the receiver.
• Check if the selected channel is currently on air.
• Check if the selected channel is encrypted and if you have a corresponding access smartcard.
2. Problem with audio quality
• Check if your audio cable is connected correctly.
• Check the volume level of your TV and
the receiver.
• Check if the receiver or TV is on mute.
• Check the audio option if it is correctly selected for the program that you are currently watching.
3. Channel search problem
• Check if the batteries are correctly charged.
• If you remote control has been used for long, charge the batteries.
• Point the remote control directly toward
the receiver.
• Make sure that nothing blocks the front panel display.
4. Channel search problem
• Make sure of tuner configurations are all correctly made.
• Check of the antenna cable(s) are properly connected.
5. Encrypted channel viewing problem
• Check if you have the appropriate Smartcard and/or CAM.
• Take the Smartcard and CAM out and re-insert them to re-initialize.
• Check of your system correctly detects the smartcard and CAM.
6. Recording problem
• Check if the HDD has a sufficient space for recording.
• Check if there is a conflict between recording timer.