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Avocent AutoView Wireless Installer/User Manual Download Page 52

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        AutoView 1400/1500/2000 Installer/User Guide

Appendix C: Technical Support

Our Technical Support staff is ready to assist you with any installation or operating issues you 
encounter with your Avocent product. If an issue should develop, follow the steps below for the 
fastest possible service.

To resolve an issue:

1.

Check the pertinent section of this manual to see if the issue can be resolved by following the 
procedures outlined.

2.

Check our web site at www.avocent.com/support to search the knowledge base or use the on-
line service request.

3.

Call the Avocent Technical Support location nearest you. 

Summary of Contents for AutoView Wireless

Page 1: ...Installer User Guide For models 1400 1500 and 2000 AutoView Switch ...

Page 2: ......

Page 3: ... the Avocent logo The Power of Being There AutoView OutLook and OSCAR are registered trademarks of Avocent Corporation or its affiliates All other marks are the property of their respective owners 2005 Avocent Corporation All rights reserved 590 507 501A ...

Page 4: ... cause harmful interference to radio communications Operation of this equipment in a residential area is likely to cause harmful interference in which case the user will be required to correct the interference at his own expense Canadian Notification This digital apparatus does not exceed the Class A limits for radio noise emissions from digital apparatus set out in the Radio Interference Regulati...

Page 5: ...0 Setting Up Your AutoView Switching System 12 Chapter 3 Basic Operations 13 Controlling Your System at the Analog Ports 13 Viewing and Selecting Ports and Servers 13 Navigating the OSCAR Interface 15 Configuring OSCAR Interface Menus 17 Assigning server names 18 Assigning device types 19 Changing the display behavior 21 Controlling the status flag 22 Setting console security 23 Displaying Version...

Page 6: ...iv AutoView 1400 1500 2000 Installer User Guide Appendix A Flash Upgrades 35 Appendix B Technical Specifications 40 Appendix C Technical Support 42 Index 43 ...

Page 7: ... 7 Menu Dialog Box 21 Figure 3 8 Flag Dialog Box 22 Figure 3 9 Set Position Flag 23 Figure 3 10 Security Dialog Box 24 Figure 3 11 Version Dialog Box 26 Figure 3 12 Target Selection Dialog Box 27 Figure 3 13 Target Version Dialog Box 27 Figure 3 14 Scan Dialog Box 28 Figure 3 15 Commands Dialog Box 29 Figure 3 16 Diagnostics Dialog Box 30 Figure 3 17 Diagnostics Warning Dialog Box 31 Figure 3 18 B...

Page 8: ...vi AutoView 1400 1500 2000 Installer User Guide ...

Page 9: ...nterface Status Symbols 14 Table 3 2 OSCAR Interface Navigation Basics 15 Table 3 3 Setup Features to Manage Routine Tasks for Your Servers 17 Table 3 4 OSCAR Interface Status Flags 22 Table 3 5 Diagnostic Test Details 30 Table B 1 Product Specifications 40 LIST OF TABLES ...

Page 10: ...viii AutoView 1400 1500 2000 Installer User Guide ...

Page 11: ... ID EID numbers for each attached server The AVRIQ module is powered directly from the server and provides Keep Alive functionality even if the AutoView switch is not powered Each AutoView 2000 switch has 16 Avocent Rack Interface ARI ports for connecting AVRIQ modules AutoView 1400 and 1500 switches provide eight ARI ports Utilizing an AVRIQ module you can attach additional switches to expand you...

Page 12: ...h automates configuration of the monitor and is compliant with the VESA DDC2B standard Flash upgradable Upgrade your firmware at any time through a simple update utility to ensure that your AutoView switching system is always running the most current version available Both the AutoView switch and the AVRIQ modules are Flash upgradable See Appendix A for more information Cascading expansion Each Au...

Page 13: ... supplied cable To avoid potentially fatal shock hazard and possible damage to equipment please observe the following precautions Do not use a 2 wire extension cord in any Avocent product configuration Test AC outlets at the computer and monitor for proper polarity and grounding Use only with grounded outlets at both the computer and monitor When using a backup Uninterruptible Power Supply UPS pow...

Page 14: ...nt is not compromised Mechanical Loading Mounting of the equipment in the rack should be such that a hazardous condition is not achieved due to uneven mechanical loading Circuit Overloading Consideration should be given to the connection of the equipment to the supply circuit and the effect that overloading of circuits might have on overcurrent protection and supply wiring Consider equipment namep...

Page 15: ...0 1500 2000 Installer User Guide AutoView 1400 1500 2000 Quick Installation Guide Additional items needed One IAC or AVRIQ module and UTP cabling per attached server or switch Rack Mounting Your AutoView Switch Your AutoView switch may be rack mounted using the brackets supplied in your rack mounting kit Before installing the switch and other components in the rack cabinet if not already installed...

Page 16: ...ach four cage nuts or clip nuts to the rack mounting flange of the rack cabinet so that the nut is positioned on the inside of the rack NOTE Nuts are not included with the rack mount kit 5 Mount the switch assembly to the rack cabinet by matching the holes in the short side of each bracket to an appropriate set of matching holes on your rack cabinet 6 Next insert the combination hex head screws th...

Page 17: ...ed outlet that is easily accessible at all times Disconnect the power from the unit by unplugging the power cord from either the electrical outlet or the unit Figure 2 2 Basic AutoView Switch Configuration NOTE Only the AutoView 1500 and the AutoView 2000 switches support two simultaneous users Analog User B Configuration Port for updating firmware AutoView Switch Servers 3 16 AVRIQ Module Analog ...

Page 18: ...ttach Connecting Users To connect local peripherals 1 Select the keyboard monitor and mouse to be connected to local analog user A 2 Locate the port set labeled A on the back of the appliance Connect these peripherals to their respective ports 3 Bundle and label the cables for easy identification 4 Repeat these steps for user B if desired Cascading AutoView Switches You can cascade multiple AutoVi...

Page 19: ...bed in To connect local peripherals 3 Attach one end of the CAT 5 cabling that will run between your main and cascaded AutoView switch to the RJ 45 ACI port on the cascaded AutoView switch 4 Attach the other end of the CAT 5 cable to one of the RJ 45 ARI ports on the main AutoView switch NOTE The system will automatically merge the two switches together as one All servers connected to the cascaded...

Page 20: ...aded system each ARI port will accommodate up to 24 servers See the following table for legacy switches compatible with the AutoView switching system Analog User A Analog User B AutoView 2000 Switch ARI Ports 15 Primary Servers AutoView 2000 Switch cascaded ACI Port 16 Secondary Servers Table 2 1 Legacy Switch Support Legacy Product Model Numbers OutLook ES switch 140ES 180ES 280ES 1160ES 2160ES 4...

Page 21: ...n your cascaded switch 4 Attach the other end of the CAT 5 cabling to the RJ 45 connector on the AVRIQ module 5 Connect the servers to your cascaded switch according to the instructions included with the switch 6 Power cycle the cascaded switch to enable its local user port to recognize the AVRIQ module 7 Repeat steps 2 to 6 for all cascaded switches you wish to attach to your system Local Analog ...

Page 22: ...3 For the multiuser 16 port AutoView switch repeat steps 1 and 2 for the local analog port set labeled B or For the AutoView 1400 1500 switch proceed to step 4 4 Bundle and label the cables for easy identification Setting Up Your AutoView Switching System The AutoView switching system enables you to auto detect and configure each port on your appliance Chapter 3 provides detailed instructions on n...

Page 23: ...y name port or by the unique Electronic ID number EID embedded in each AVRIQ module and IAC You will see an OSCAR interface generated port list by default when you first launch the OSCAR GUI The Port column indicates the ARI port to which a server is connected If you connect a legacy KVM switch to the main AutoView switch or a cascaded AutoView switch the port numbering displays the ARI port first...

Page 24: ...er of your server list is by port Port button is depressed type the port number and press Enter or If the display order of your server list is by name or EID number Name or EID button is depressed type the first few characters of the name of the server or the EID number to establish it as unique and press Enter Table 3 1 OSCAR Interface Status Symbols Symbol Description AVRIQ modules and IACs are ...

Page 25: ...s 2 Click Setup Menu The Menu dialog box displays 3 For Screen Delay Time type the number of seconds of delay desired before the Main dialog box is displayed after Print Screen is pressed 4 Click OK To soft switch to a server 1 To select a server press Print Screen If the display order of your server list is by port Port button is depressed type the port number and press Enter or If the display or...

Page 26: ...letes a switch in the Main dialog box and exits the OSCAR interface Print Screen Backspace Toggles back to previous selection Print Screen Alt 0 zero Immediately disengages a user from a server no server is selected Status flag displays Free This only applies to the 0 on the keyboard and not the keypad Print Screen Pause Immediately turns on screen saver mode and prevents access to that specific c...

Page 27: ...e 3 3 Setup Features to Manage Routine Tasks for Your Servers Feature Purpose Menu Change the server listing between numerically by port or EID number and alphabetically by name Change the Screen Delay Time before the OSCAR interface displays after pressing Print Screen Flag Change display timing color or location of the status flag Broadcast Set up to simultaneously control multiple servers throu...

Page 28: ...off its respective AVRIQ or IAC module will not appear in the Names list To access the Names dialog box 1 Press Print Screen to launch the OSCAR interface The Main dialog box will appear 2 Click Setup Names The Names dialog box displays Figure 3 3 Names Dialog Box NOTE If the server list changes the mouse cursor will turn into an hourglass as the list is automatically updated No mouse or keyboard ...

Page 29: ...If an AVRIQ module has not been assigned a name the EID is used as the default name Assigning device types The AutoView switch automatically discovers cascaded KVM switches but you will need to specify the number of ports on the cascaded switch through the Devices dialog box You will see an Sw 8 or Sw 24 display in the Type category for the cascaded switch Select the switch from the list and the M...

Page 30: ...ould be numbered sequentially 06 01 06 02 and so on To assign a device type 1 In the Devices dialog box select the desired port number 2 Click Modify The Device Modify dialog box displays Figure 3 6 Device Modify Dialog Box 3 Choose the number of ports supported by your cascaded switch and click OK 4 Repeat steps 1 to 3 for each port requiring a device type to be assigned 5 Click OK in the Devices...

Page 31: ...g box displays Figure 3 7 Menu Dialog Box To choose the default display order of servers 1 Select Name to display servers alphabetically by name or Select EID to display servers numerically by EID number or Select Port to display servers numerically by port number 2 Click OK To set a Screen Delay Time for the OSCAR interface 1 Type in the number of seconds 0 to 9 to delay the OSCAR interface displ...

Page 32: ...Print Screen The Main dialog box will appear 2 Click Setup Flag The Flag dialog box displays Figure 3 8 Flag Dialog Box To determine how the status flag is displayed 1 Select Name or EID to determine what information will be displayed 2 Select Displayed to show the flag all the time or select Timed to display the flag for only five seconds after switching 3 Select a flag color in Display Color Tab...

Page 33: ... can establish a screen saver mode that engages after your console remains unused for a specified Inactivity Time Once engaged your console will remain locked until you press any key or move the mouse You will then need to type in your password to continue Use the Security dialog box to lock your console with password protection set or change your password and enable the screen saver NOTE If a pas...

Page 34: ... your console 1 Set your password as described in the previous procedure 2 Select Enable Screen Saver 3 Type the number of minutes for Inactivity Time from 1 to 99 to delay activation of password protection and the screen saver feature 4 For Mode select Energy if your monitor is ENERGY STAR compliant otherwise select Screen CAUTION Monitor damage can result from the use of Energy mode with monitor...

Page 35: ... 2 or If your console is password protected see the previous procedure then go to step 2 2 Select Enable Screen Saver 3 Type the number of minutes for Inactivity Time from 1 to 99 to delay activation of the screen saver 4 Choose Energy if your monitor is ENERGY STAR compliant otherwise select Screen CAUTION Monitor damage can result from the use of Energy mode with monitors not compliant with ENER...

Page 36: ...switch as well as the AVRIQ module and IAC module firmware For optimum performance keep your firmware current For more information see Appendix A To display version information 1 Press Print Screen The Main dialog box will appear 2 Click Commands Display Versions The Version dialog box displays The top half of the box lists the subsystem versions in the appliance Figure 3 11 Version Dialog Box 3 C...

Page 37: ...Load Firmware button will only display for an AVRIQ module IAC modules are not upgradable Scanning Your System In scan mode the appliance automatically scans from port to port server to server You can scan up to 16 servers specifying which servers to scan and the number of seconds that each server will display The scanning order is determined by placement of the server in the list The list is alwa...

Page 38: ...e number of the server you wish to scan You can select up to 16 servers from the entire list 4 In the Scan Time box type the number of seconds from 3 to 99 of desired time before the scan moves to the next server in the sequence 5 Click OK To remove a server from the scan list 1 In the Scan dialog box deselect the checkbox next to the server to be removed or Double click on the server s name or po...

Page 39: ...ds The Commands dialog box displays 4 Clear Scan Enable Running System Diagnostics You can validate the integrity of your system through the Run Diagnostics command This command checks the main board functional sub systems memory communications switch control and the video channels for each system controller When you select the Run Diagnostics option you will receive a warning indicating that all ...

Page 40: ...scription Memory Tests Reports on the condition of the main board RAM Firmware CRCs Reports on the condition of the main board RAM Comm Interfaces Validates the current firmware images stored in the system s Flash Switch Controller test Verifies the switch matrix controller is accessible and functional Local Video Indicates the condition of the local video monitor On line Targets Indicates the tot...

Page 41: ... displays The test is com plete when the last test s symbol displays Broadcasting to Servers The analog user can simultaneously control more than one server in a system to ensure that all selected servers receive identical input You can choose to broadcast keystrokes and or mouse movements independently NOTE You can broadcast to up to 16 servers at a time one server per ARI port To access the Broa...

Page 42: ...se must be in exactly the same place on all screens Because these conditions are extremely difficult to achieve broadcasting mouse movements to multiple systems may have unpredictable results To broadcast to selected servers 1 From the Broadcast dialog box select the mouse and or keyboard checkboxes for the servers that are to receive the broadcast commands or Press the Up or Down Arrow keys to mo...

Page 43: ... off From the Commands dialog box clear the Broadcast Enable checkbox Changing Your Switch Mode Your AutoView switch allows you to connect to attached servers using two methods Preemptive and Cooperative Select Preemptive default setting to allow any user to select any server at any time a request from another user disconnects the current user without warning or Select Cooperative to maintain the ...

Page 44: ...34 AutoView 1400 1500 2000 Installer User Guide Figure 3 20 Switch Dialog Box 3 Select either Preemptive or Cooperative as your switch mode 4 Click OK to save changes Click X or press Escape to cancel ...

Page 45: ...e switch 2 Go to http www avocent com support and click on product upgrades to access the firmware upgrade file Once the download is complete navigate to the drive where you have saved the firmware update and unzip the file 3 Double click to run the file WUpDateAVO exe 4 In the dialog box that displays select the desired language and COM port 5 Click Load 6 Once the firmware is updated the followi...

Page 46: ...ng a power outage repeat the procedure Upgrading the AVRIQ module firmware The AVRIQ modules can be upgraded individually or simultaneously NOTE IAC modules are not upgradable To simultaneously upgrade multiple AVRIQ modules 1 Press Print Screen The Main dialog box will appear 2 Click Commands AVRIQ Status The AVRIQ Status dialog box displays Figure A 1 AVRIQ Status Dialog Box 3 Click one or more ...

Page 47: ...le firmware individually 1 Press Print Screen The Main dialog box will appear 2 Click Commands Display Versions The Version dialog box displays Figure A 3 Version Dialog Box 3 Click Target to view individual AVRIQ module information The Target Selection dialog box displays ...

Page 48: ...ct an AVRIQ module to upgrade and click the Version button The Target Version dialog box displays Figure A 5 Target Version Dialog Box 5 Click the Load Firmware button The AVRIQ Load dialog box displays NOTE The Load Firmware button displays for AVRIQ modules only IAC modules are not upgradable ...

Page 49: ...eturn to the Status dialog box NOTE During an upgrade the AVRIQ status indicator in the Main dialog box will be yellow The AVRIQ module is unavailable while an upgrade is in progress When an upgrade is initiated any current connection to the server via the AVRIQ module will be terminated ...

Page 50: ...arate horizontal and vertical Plug and Play DDC2B Video Resolution Analog Port Maximum 1600 x 1280 75 Hz Update Port Number 1 Type Serial RS 232 Connector DB9 Male Analog Port Sets Number 1 AutoView 1400 switch 2 AutoView 1500 2000 switch Type PS 2 VGA and ACI Connectors PS 2 miniDIN 15 pin D RJ 45 Dimensions Dimensions H x W x D 4 45 x 43 18 x 27 94 cm 1U form factor 1 75 x 17 00 x 11 00 in Weigh...

Page 51: ... a country or region dependent plug on the power resource end AC frequency 50 60 HZ Temperature 10o to 50o Celsius 50o to 122o Farenheit operating 20o to 60o Celsius 4o to 140o Farenheit nonoperating Humidity 20 to 80 noncondensing operating 5 to 95 noncondensing nonoperating Safety and EMC Approvals and Markings UL FCC Class A cUL ICES Class A CE N GS IRAM GOST VCCI Class A MIC Class A C Tick Tab...

Page 52: ...nt product If an issue should develop follow the steps below for the fastest possible service To resolve an issue 1 Check the pertinent section of this manual to see if the issue can be resolved by following the procedures outlined 2 Check our web site at www avocent com support to search the knowledge base or use the on line service request 3 Call the Avocent Technical Support location nearest yo...

Page 53: ...sword 24 Commands dialog box 29 configuring OSCAR interface menus 17 console security 23 D DDC Plug and Play 2 Device Modify dialog box 20 Devices dialog box 20 Diagnostics Warning message 31 E Electronic ID EID 1 F Flag dialog box 22 FLASH upgrading 2 35 K Keep Alive 1 L legacy switches 10 M Menu dialog box 21 N Name Modify dialog box 19 Names dialog box 18 navigating the OSCAR interface 15 O ope...

Page 54: ...ting to 31 configuring for soft switching 15 disconnecting from 15 selecting 14 soft switching to a server 15 viewing and selecting 13 Set Position flag 23 setting password 24 setting Screen Delay Time 21 Setup dialog box 17 soft switching 15 status flag 22 SVGA video 2 Switch dialog box 34 switch mode changing 33 switch mounting bracket 6 system diagnostics 29 T technical support 42 V Version dia...

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