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10
FAQ, Tips
This chapter contains important information on troubleshooting and further tips on
using your AntiVir program.
see Chapter Troubleshooting
see Chapter Keyboard commands
see Chapter Windows Security Center
10.1
Help in case of a problem
Here you will find information on causes and solutions of possible problems.
–
The error message
The license file cannot be opened
appears.
–
AntiVir MailGuard does not work.
–
There is no network connection available in a virtual machine (e.g. VMWare,
Virtual PC, ...) if Avira FireWall is installed on the host machine and the security
level of Avira FireWall is set to medium or high.
–
Virtual Private Network (VPN) Connection is blocked, if the security level of
Avira FireWall is set to medium or high.
–
An email sent via a TSL connection has been blocked by MailGuard.
–
Webchat is not operational: Chat messages will not be displayed
The error message
The license file cannot be opened
appears.
Reason: The file is encrypted.
To activate the license, you do not need to open the file, but rather you save it in
the program directory.
The error message
Connection failed while downloading the file ...
appears
when attempting to start an update.
Reason: Your Internet connection is inactive. No connection to the web server on the
Internet can therefore be established.
Test whether other Internet services such as WWW or email work. If not, re-
establish the Internet connection.
Reason: The proxy server cannot be reached.
Check whether the login for the proxy server has changed and adapt it to your
configuration if necessary.
Reason: The update.exe file is not fully approved by your personal firewall.
Ensure that the update.exe file is fully approved by your personal firewall.
Otherwise:
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