FAQ, Tips
Avira Antivirus Premium - User Manual (Status: 23 Sep. 2011)
59
relevant line and the button
Start
. If an error message appears, please check the
event display.
The computer is extremely slow when I perform a data back-up.
Reason: During the backup procedure, Avira Realtime Protection scans all files being used
by the backup procedure.
Select
Realtime Protection > Scan > Exceptions
in the Configuration (expert mode)
and enter the process names of the back-up software.
My firewall reports Avira Realtime Protection and Avira Mail Protection immediately
after activation.
Reason: Communication with Avira Realtime Protection and Avira Mail Protection occurs
via the TCP/IP Internet protocol. A firewall monitors all connections via this protocol.
Define a general approval for Avira Realtime Protection and Avira Mail Protection.
Avira Realtime Protection only works with the address 127.0.0.1 (localhost). An
Internet connection is not established. The same applies to Avira Mail Protection.
Avira Mail Protection does not work.
Please check correct functioning of Avira Realtime Protection with the aid of the following
checklists if problems occur with Avira Mail Protection.
Checklist
Check whether your mail client logs in on the server via Kerberos, APOP or RPA.
These verification methods are currently not supported.
Check whether your mail client reports to the server through SSL (also often called
TSL
– Transport Layer Security). Avira Mail Protection does not support SSL and
therefore terminates any encrypted SSL connections. If you want to use encrypted
SSL connections without having them protected by Mail Protection, you will have to
use a port that is not monitored by Mail Protection for the connection. The ports
monitored by Mail Protection can be configured in the configuration under
Protection > Scan
.
Is the Avira Mail Protection service active? If necessary, enable the service: In the
taskbar, select "Start > Settings > Control Panel". Start the configuration panel
"
Services
" with a double-click (under Windows 2000 and Windows XP the services
applet is located in the sub-directory "
Administrative Tools
"). Find the entry
Avira Mail
Protection
. "
Automatic
" must be entered as the startup type and "
Started
" as the
status. If necessary, start the service manually by selecting the relevant line and the
button "
Start
". If an error message appears, please check the event display. If this is
not successful, you may have to completely uninstall the Avira product via "Start >
Settings > Control Panel > Add or Remove Programs", restart the computer and then
reinstall your Avira product.
