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F.A.Q.
Despite the care we bring to our production, a breakdown can never be totally excluded. Before contacting
the After-Sales department of your store, please check:
-
the cabinet is properly plugged in
-
there is not a power outage
ELECTRICITY
My wine cellar does not work :
1. No power in the power plug : check your circuit breaker or test your plug.
2. The plug is not correctly plugged in.
3. If your wine cellar is in an unheated room, refer to the section "Winter Kit".
TEMPERATURE
My wine cellar is too cold :
Select a higher temperature
My wine cellar is not cold enough :
Select a lower temperature
The temperature in my wine cellar varies slightly :
1. The true temperature to take into account is the temperature in the bottle. Instantaneous variations
which you can read correspond to the compressor's operating cycles and stops.
It is thanks to this principle of small variations repeated in the air of your wine cellar that a
favourable average temperature is obtained to ensure your wines the best conditions of maturity.
2. Our wine cellars are extensively insulated to ensure a temperature as stable as possible for your
wines. Consequently, a variation of 1°C in the temperature outside the bottle will only be evidenced
by a temperature variation of approximately 0.1°C in the liquid.
3. If the temperature read in your wine cellar is different from that usually observed and it does not
persistently vary (over several hours), please contact the after-sales service of your retailer.
THE COMPRESSOR OF MY WINE CELLAR DOES NOT START RUNNING
(ARE YOU SURE ? OUR
COMPRESSORS ARE SILENT)
1.
Is the ambient temperature of your room low (below the minimum demanded temperature)?
2.
Is the selected temperature too high ? Select the minimum possible temperature (refer to the
chapter "Temperature Setting" according to your model) and check whether the compressor starts
running without touching it.
3.
Is the electrical connection powered ? To check this, connect another electrical device to the same
outlet.
4.
If despite both these checks the compressor does still not run, contact the after-sales service of
your retailer.
THE COMPRESSOR OF MY WINE CELLAR KEEPS RUNNING WITHOUT STOPPING
If no cold effect is observed, call the after-sales service of your retailer.
