AVG-HD600
6. Troubleshooting & Maintenance
Problem
Possible Causes
Solutions
No reaction to any
operation, power
indicator is off
Hasn’t been powered on.
Insert power adapter to either end.
Abnormal
indication of the
status LEDs
Incorrect power adapter has been
used.
Use the supplied DC 24V 1.25A power
adapter.
Colour loss or poor
picture quality
Bad quality HDMI cable.
Ensure the HDMI cables used at source,
transmitter, receiver and display are
properly connected and are of good
quality.
HDMI cables are too long to transmit
4K HDMI signal successfully.
The longest HDMI cable is 8m for 4K
input signal, and 20m for 4K output
signal.
Use shorter HDMI cables or relocate the
Transmitter or receiver closer to the HDMI
device by using a longer Cat cable.
No video output
Cat cable has no connection or bad
connection.
Recheck all cat cables and RJ45 crimps.
Do not use wall plates.
The display that you use is
incompatible with this device.
It is recommended that you use newer
display.
No digital audio
output
Input source and output device are
connected to the wrong ports.
Check again and make sure the input
source and the output device are
connected correctly.
Audio Output device doesn’t support
the audio format.
Change the output device to something
that supports the audio formats listed in
Specifications
.
No analog audio
output
Audio OUT port (RCA connector)
only support PCM format.
Change to a different audio input device
that supports the PCM format.
Cannot use ARC
function
ARC switcher is switched to OFF
Move the switch to ON.
Devices or cables used don’t support
ARC
Change the devices and/or cables to ones
that support ARC
Doesn’t work as an
Ethernet Switch.
PCs cannot
connect to the
internet.
The DHCP switch of Router is turned
on, but the IP address of PCs are
static.
Recheck all PCs and set these Pcs to use
dynamic IP mode.
Network is slowly getting slower
Ensure you only have one connection from
your router
Network or server failure.
Please contact to your Internet Service
Provider.
Cannot use the
device
The device is broken
Send it to an authorised dealer for
assessment.
