AVG ANTI-VIRUS BUSINESS EDITION 2011 - REV 2011.01 User Manual Download Page 128

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15. FAQ and Technical Support

Should you have any problems with your AVG, either business or technical, please
refer to the

FAQ

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http://www.avg.com

If you do not succeed in finding help this way, contact the technical support
department by email. Please use the contact form accessible from the system menu
via

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Summary of Contents for ANTI-VIRUS BUSINESS EDITION 2011 - REV 2011.01

Page 1: ...ners This product uses RSA Data Security Inc MD5 Message Digest Algorithm Copyright C 1991 2 RSA Data Security Inc Created 1991 This product uses code from C SaCzech library Copyright c 1996 2001 Jaromir Dolecek dolecek ics muni cz This product uses compression library zlib Copyright c 1995 2002 Jean loup Gailly and Mark Adler This product uses compression library libbzip2 Copyright c 1996 2002 Ju...

Page 2: ...ect type of installation 12 4 4 Custom options 13 4 5 Install progress 13 4 6 Installation was successful 15 5 After Installation 15 5 1 Product registration 15 5 2 Access to user interface 15 5 3 Scanning of the whole computer 15 5 4 AVG default configuration 16 6 AVG User Interface 17 6 1 System Menu 17 6 1 1 File 17 6 1 2 Components 17 6 1 3 History 17 6 1 4 Tools 17 6 1 5 Help 19 6 2 Security ...

Page 3: ...ager Interface 34 7 5 License 36 7 6 Remote Administration 36 7 7 Anti Rootkit 36 7 7 1 Anti Rootkit Principles 36 7 7 2 Anti Rootkit Interface 39 8 AVG Settings Manager 42 9 AVG Server Components 42 9 1 Documents Scanner for MS SharePoint 42 9 1 1 Document Scanner Principles 42 9 1 2 Document Scanner Interface 44 10 AVG for SharePoint Portal Server 44 10 1 Program Maintenance 44 10 2 AVG for SPPS...

Page 4: ...76 11 11 2 Dial up 76 11 11 3 URL 76 11 11 4 Manage 83 11 12 Remote Administration 84 11 13 Server components 84 11 13 1 Document Scanner for MS SharePoint 84 11 13 2 Detection Actions 87 11 14 Temporarily disable AVG protection 88 11 15 Product Improvement Programme 90 12 AVG Scanning 90 12 1 Scanning Interface 91 12 2 Predefined Scans 91 12 2 1 Whole Computer Scan 91 12 2 2 Scan Specific Files o...

Page 5: ...ls 114 12 7 1 Results Overview Tab 114 12 7 2 Infections Tab 114 12 7 3 Spyware Tab 114 12 7 4 Warnings Tab 114 12 7 5 Rootkits Tab 114 12 7 6 Information Tab 122 12 8 Virus Vault 124 13 AVG Updates 124 13 1 Update Levels 124 13 2 Update Types 124 13 3 Update Process 126 14 Event History 128 15 FAQ and Technical Support ...

Page 6: ...d with more aggressive and faster scanning More security features have been automated for your convenience and new intelligent user options have been included so that you can fit our security features to your way of life No more compromising usability over security AVG has been designed and developed to protect your computing and networking activity Enjoy the experience of full protection from AVG...

Page 7: ...ver x64 Edition Windows 2008 Server and Windows 2008 Server x64 Edition and possibly higher service packs for specific operating systems 2 2 Minimum Recommended HW Requirements Minimum hardware requirements for AVG File Server 2011 Intel Pentium CPU 1 5 GHz 512 MB of RAM memory 470 MB of free hard drive space for installation purposes Recommended hardware requirements for AVG File Server 2011 Inte...

Page 8: ... installing AVG we strongly recommend that you visit AVG website http www avg com to check for a new installation file This way you can be sure to install the latest available version of AVG File Server 2011 During the installation process you will be asked for your license number Please make sure you have it available before starting the installation The sales number can be found on the CD packag...

Page 9: ...me dialog window Here you select the language used for the installation process and the default language of AVG user interface In the upper section of the dialog window find the drop down menu with the list of languages you can chose from Attention Here you are selecting the language for the installation process The language you select will be installed as the default language for AVG user interfa...

Page 10: ...e sales number can be found on the CD packaging in your AVG File Server 2011 box The license number will be in the confirmation email that you received after purchasing your AVG File Server 2011 on line You must type in the number exactly as shown If the digital form of the license number is available in the email it is recommended to use the copy and paste method to insert it Press the Next butto...

Page 11: ...vendor This configuration provides maximum security combined with the optimal use of resources In the future if the need arises to change the configuration you will always have the possibility to do so directly in the AVG application If you have selected the Quick Install option press the Next button to proceed to the following Install Progress dialog Custom Install should only be used by experien...

Page 12: ...ill be asked in a new dialog to confirm you agree AVG creates this folder now If you want to change this location use the Browse button to display the drive structure and select the respective folder Component Selection The Component Selection section provides an overview of all AVG File Server 2011 components that can be installed If the default settings do not suit you you can remove add specifi...

Page 13: ...nstallations even those not running under Remote Administration It uses configuration files in pck format that can easily created using AVG Settings Manager on every computer with AVG application installed You can then copy these files to any removable device and use them on every computer Of course the same goes for the AVG Settings Manager itself For more information on this application click he...

Page 14: ...ed Settings Remote Administration dialog For detailed information on AVG Remote administration please consult AVG Business Edition user manual to be downloaded from AVG website http www avg com I agree to participate in the AVG 2011 web safety and Product Improvement Programme mark this checkbox to agree you want to participate in the Product Improvement Programme for details see chapter AVG Advan...

Page 15: ...tted to your computer prior to AVG File Server 2011 installation For this reason you should run a Scan of the whole computer to make sure there are no infections on your PC For instructions on running a Scan of the whole computer please consult the chapter AVG Scanning 5 4 AVG default configuration The default configuration i e how the application is set up right after installation of AVG File Ser...

Page 16: ...per section of the window provides you with information on the current status of your AVG program details Quick Links left section of the window allow you to quickly access the most important and most frequently used AVG tasks details Components Overview central section of the window offer an overview of all installed AVG components details Statistics left bottom section of the window provide you ...

Page 17: ...th the overview of all installed components and their status Server components displays the available security components and their status overview details Anti Virus ensures that your computer is protected from viruses trying to enter your computer details Anti Spyware ensures that your computer is protected from spyware and adware details Resident Shield runs in the background and scans files as...

Page 18: ...011 Update from directory runs the update process from the update files located in a specified folder on your local disk However this option is only recommended as an emergency e g in situations where there is no connection to the Internet for example your computer is infected and disconnected from the Internet your computer is connected to a network with no access to the Internet etc In the newly...

Page 19: ...in the upper part of the AVG main window Within this section you will always find information on the current security status of your AVG File Server 2011 Please see an overview of icons possibly depicted in this section and their meaning The green icon indicates that your AVG is fully functional Your computer is completely protected up to date and all installed components are working properly The ...

Page 20: ...t any moment from the system tray icon 6 3 Quick Links Quick links in the left section of the AVG User Interface allow you to immediately access the most important and most frequently used AVG features Overview use this link to switch from any currently opened AVG interface to the default one with an overview of all installed components see chapter Components Overview Scan now by default the butto...

Page 21: ... AVG User Interface The section is divided into two parts Overview of all installed components consisting of a panel with the component s icon and the information of whether the respective component is active or inactive Description of a selected component Within the AVG File Server 2011 the Components Overview section contains information on the following components Anti Virus ensures that your c...

Page 22: ...G File Server 2011 the Server components section contains information on the following components SharePoint scans document files stored in MS SharePoint and protects against possible threats details Single click any component s icon to highlight it within the components overview At the same time the component s basic functionality description appears in the bottom part of the user interface Doubl...

Page 23: ...e expiration 6 7 System Tray Icon System Tray Icon on your Windows taskbar indicates the current status of your AVG File Server 2011 It is visible at all times on your system tray no matter whether your AVG main window is opened or closed If in full color the System Tray Icon indicates that all AVG components are active and fully functional Also AVG system tray icon can be displayed in full color ...

Page 24: ...erface Scans click to open the context menu of predefined scans Whole Computer scan Scan Specific Files or Folders Anti Rootkit scan and select the required scan it will be launched immediately Running scans this item is displays only in case a scan is currently running on your computer For this scan you can then set its priority alternatively stop or pause the running scan Further the following a...

Page 25: ...irus can run on the computer Where just a single technology might fall short of detecting or identifying a virus Anti Virus combines several technologies to ensure that your computer is protected from viruses Scanning searching for character strings that are characteristic of a given virus Heuristic analysis dynamic emulation of the scanned object s instructions in a virtual computer environment G...

Page 26: ...dated Database version defines the number of the currently installed virus database version and this number increases with every virus base update There is just one operating button available within this component s interface Back press the button to return to the default AVG user interface components overview 7 2 Anti Spyware 7 2 1 Anti Spyware Principles Spyware is usually defined as a type of m...

Page 27: ...our computer for malware spyware using the scanning feature It also detects sleeping and non active malware i e malware that has been downloaded but not yet activated 7 2 2 Anti Spyware Interface The Anti Spyware component s interface provides a brief overview on the component s functionality information on the component s current status and some Anti Spyware statistics Spyware definitions number ...

Page 28: ...o not even notice the process as it runs in the background and you only get notified when threats are found at the same time Resident Shield blocks activation of the threat and removes it Resident Shield is being loaded in the memory of your computer during system startup What the Resident Shield can do Scan for specific kinds of possible threats Scan removable media flash disk etc Scan files with...

Page 29: ...o or only after the user s approval Ask me before removing threats This choice has no impact on the security level and it only reflects your preferences In both cases you can still select whether you want to Scan for tracking cookies In specific cases you can switch this option on to achieve maximum security levels however it is switched off by default cookies parcels of text sent by a server to a...

Page 30: ... name and a link to the Virus encyclopedia where you can find detailed information on the detected infection if known More info Further you have to decide what action should be taken now the following options are available Please note that upon specific conditions what kind of file is infected and where it is located not all of the options are always available Remove threat as Power User check the...

Page 31: ... pop up window with detailed information on the process running while the infection was detected and the process identification The entire overview of all threats detected by Resident Shield can be found in the Resident Shield detection dialog accessible from system menu option History Resident Shield detection The Resident Shield detection offers an overview of objects that were detected by the R...

Page 32: ... Update Manager 7 4 1 Update Manager Principles No security software can guarantee true protection from various types of threats unless it is regularly updated Virus writers are always looking for new flaws that they can exploit in both software and operating systems New viruses new malware new hacking attacks appear daily For this reason software vendors are continually issuing updates and securi...

Page 33: ...t time the database is scheduled to be updated again Update Manager settings In the bottom part of the dialog you can find the Update Manager settings section where you can perform some changes to the rules of the update process launch You can define whether you wish the update files to be downloaded automatically Start automatic updates or just on demand By default the Start automatic updates opt...

Page 34: ...If you need to change AVG configuration select the system menu item Tools Advanced settings and edit the AVG configuration in the newly opened AVG Advanced Settings dialog Control buttons The control buttons available within the Update Manager interface are as follows Update now launches an immediate update on demand Save changes press this button to save and apply any changes made in this dialog ...

Page 35: ... you are entitled to install your AVG File Server 2011 Control buttons Register connects to the registration page of AVG website http www avg com Please fill in your registration data only customers who register their AVG product can receive free technical support Re activate opens the Activate AVG dialog with the data you have entered in the Personalize AVG dialog of the installation process With...

Page 36: ...cific documentation dedicated to this topic exclusivety This documentation is available for download at AVG website www avg com in the Support center Download Documentation section Control buttons Back press this button to return to the default AVG user interface components overview 7 7 Anti Rootkit A rootkit is a program designed to take fundamental control of a computer system without authorizat...

Page 37: ...Sometimes rootkits are used as drivers or they are a part of correct applications 7 7 2 Anti Rootkit Interface The Anti Rootkit user interface provides a brief description of the component s functionality informs on the component s current status and also brings information on the last time the Anti Rootkit test was launched Last rootkit search The Anti Rootkit dialog further provides the Tools Ad...

Page 38: ...l rootkit scan scans all running processes loaded drivers the system folder typically c Windows plus all local disks including the flash disk but excluding floppy disk CD drives Control buttons Search for rootkits since the rootkit scan is not an implicit part of the Scan of the whole computer you can run the rootkit scan directly from the Anti Rootkit interface using this button Save changes pres...

Page 39: ...is button to open dialog with advanced settings of your local AVG All changes made here will be reflected also to the local AVG installation Load and edit AVG configuration file If you already have an AVG configuration file pck use this button to open it for editing Once you confirm your changes by the OK or Apply button the file will be replaced with the new settings Apply configuration from file...

Page 40: ...e clone includes most of the AVG settings with the exception of the following o Language settings o Sounds settings o Firewall configuration o Allowed list and potentially unwanted programs exceptions of the Identity protection component To proceed first select folder where the installation script will be saved Then from the drop down menu select one of the following o Hidden installation no infor...

Page 41: ...to that folder You can use the Proxy button to define a proxy server settings if your network requires this for a successful connection By clicking OK the cloning process begins and should shortly finish You may also experience a dialog asking about setting password to Allowed items see above Once finished there should be AvgSetup bat available in the chosen folder along with other files If you ru...

Page 42: ...tions process management modules search modules and a document management platform SharePoint can be used to host web sites that access shared workspaces information stores and documents 9 1 2 Document Scanner Interface Besides an overview of the most important statistical data and the information on the component s current status Component is active the Documents Scanner for MS SharePoint interfa...

Page 43: ...s and or tabs Control buttons The control buttons available within the Documents Scanner for MS SharePoint interface are as follows Settings opens new dialog where you can adjust several parameters related to the Document Scanner for MS SharePoint document virus scanning performance for more info on this dialog read the Advanced Settings for the Document Scanner for MS SharePoint and or Detection ...

Page 44: ...harePoint Portal Server Central Administration when you are logged in on the computer that your server is running on The administration interface is web based as well as the user interface of the SharePoint Portal Server and you can open it using the SharePoint Central Administration option in the Programs Microsoft Office Server folder depending on your version also SharePoint Portal Server of th...

Page 45: ...nts allow disallow users to download infected documents Attempt to clean infected documents enable disable automatic healing of infected documents when possible Time out duration in seconds the maximum number of seconds the virus scanning process will run after single launch decrease the value when the server s response seems to be slow when scanning the documents Number of threads you can specify...

Page 46: ...ions of the AVG for SharePoint Portal Server scanner Choose the Antivirus Actions Configuration option in the Security Configuration section The following window will then be displayed You can configure various AVG for SharePoint Portal Server anti virus scanning actions and performance features here Scan documents on upload enable disable the scanning of documents being uploaded Scan documents on...

Page 47: ...ssible Time limit of scanning the maximum number of seconds the virus scanning process will run after single launch decrease the value when the server s response seems to be slow when scanning the documents Use max X sub processes when scanning documents the X specifies the number of virus scanning threads that can run simultaneously increasing the number may speed up the scanning due to the highe...

Page 48: ...t item of the navigation tree Appearance refers to the general settings of the AVG user interface and a few elementary options of the application s behavior Language selection In the Language selection section you can chose your desired language from the drop down menu the language will then be used for the entire AVG user interface The drop down menu only offers those languages you have previousl...

Page 49: ...cking the following options Display system tray notifications by default this item is checked switched on and notifications are displayed Uncheck this item to completely turn off the display of all balloon notifications When turned on you can further select what specific notifications should be displayed o Display tray notifications about update decide whether information regarding AVG update proc...

Page 50: ...tuation keep the check box for the Enable gaming mode when a full screen application is executed option marked default setting 11 2 Sounds Within the Sounds dialog you can specify whether you want to be informed about specific AVG actions by a sound notification If so check the Enable sound events option off by default to activate the list of AVG actions Then select the respective event from the l...

Page 51: ...f an error occurs the icon appears with a yellow exclamation mark text description of the existing problem in the Security Status Info section of the AVG main window There might be a situation that for some reason you need to switch a component off temporarily this is not recommended you should try to keep all components permanently on and in default configuration but it may be happen In that case...

Page 52: ...n the AVG main window 11 4 Virus Vault The Virus Vault maintenance dialog allows you to define several parameters regarding the administration of objects stored in the Virus Vault Limit Virus Vault size use the slider to set up the maximum size of the Virus Vault The size is specified proportionally compared to the size of your local disk Automatic file deletion in this section define the maximum ...

Page 53: ...r computer you can define it as a potentially unwanted program exception The Potentially Unwanted Programs Exceptions dialog displays a list of already defined and currently valid exceptions from potentially unwanted programs You can edit the list delete existing items or add new exceptions The following information can be found in the list for every single exception File provides the name of the ...

Page 54: ...sen file This checksum is an automatically generated string of characters which allows AVG to unequivocally distinguish the chosen file from other files The checksum is generated and displayed after successful addition of the file o File Info displays any additional information available about the file license version information etc o Any location do not use full path if you want to define this f...

Page 55: ...entire computer Shell Extension Scan specific scanning of a selected object directly from the Windows Explorer environment Scan Specific Files or Folders standard predefined scan of selected areas of your computer Removable Device Scan specific scanning of removable devices attached to your computer 11 6 1 Scan Whole Computer The Whole Computer scan option allows you to edit parameters of one of t...

Page 56: ...gal programs and is therefore switched off by default Scan for Tracking Cookies off by default this parameter of the Anti Spyware component defines that cookies should be detected HTTP cookies are used for authenticating tracking and maintaining specific information about users such as site preferences or the contents of their electronic shopping carts Scan inside archives off by default this para...

Page 57: ... section you can further specify the desired scanning speed dependent on system resource usage By default this option value is set to the User sensitive level of automatic resource usage If you want the scanning to run faster it will take less time but system resources usage will increase significantly during the scan and will slow down your other activities on the PC this option can be used when ...

Page 58: ...ngs Scans Whole Computer scan Compared to Whole Computer scan dialog the Shell extension scan dialog also includes the section named Other settings related to AVG User Interface where you can specify whether you want the scan progress and scan results to be accessible from the AVG user interface Also you can define that the scan result should only be displayed in case an infection is detected duri...

Page 59: ...ghts reserved 59 All parameters set up in this configuration dialog apply only to the areas selected for scanning with the Scan of specific files or folders Note For a description of specific parameters please consult the chapter AVG Advanced Settings Scans Whole Computer scan ...

Page 60: ...er By default this scanning is switched off However it is crucial to scan removable devices for potential threats since these are a major source of infection To have this scanning ready and launched automatically when needed mark the Enable Removable device scan option Note For a description of specific parameters please consult the chapter AVG Advanced Settings Scans Whole Computer scan 11 7 Sche...

Page 61: ... schedule by mouse right click over the Scheduled scan item in the left navigation tree you can specify your own name and in that case the text field will be open for editing Try to always use brief descriptive and apt names for scans to make it easier to later recognize the scan from others Example It is not appropriate to call the scan by the name of New scan or My scan since these names do not ...

Page 62: ...be associated with Action based on computer startup Advanced schedule options This section allows you to define under which conditions the scan should should not be launched if the computer is in low power mode or switched off completely Once the scheduled scan is launched in the time you have specified you will be informed on this fact via a pop up window opened over the AVG system tray icon A ne...

Page 63: ...oved to the Virus Vault Report Potentially Unwanted Programs and Spyware threats on by default check to activate the Anti Spyware engine and scan for spyware as well as for viruses Spyware represents a questionable malware category even though it usually represents a security risk some of these programs can be installed intentionally We recommend to keep this feature activated as it increases your...

Page 64: ...by default tick this item if you want to include the rootkit detection into scanning of the entire computer The rootkit detection is also available on its own within the Anti Rootkit component Further you should decide whether you want to have scanned All file types with the possibility of defining exceptions from scanning by providing a list of comma separated having been saved the commas change ...

Page 65: ...tem resources usage by extending the scanning duration Set additional scan reports Click the Set additional scan reports link to open a standalone dialog window called Scan reports where you can tick several items to define what scan findings should be reported Additional scan settings Click the Additional scan settings to open a new Computer shutdown options dialog where you can decide whether th...

Page 66: ...hat to scan tab you can define whether you want to schedule scanning of the whole computer or scanning of specific files or folders If you select scanning of specific files or folders in the bottom part of this dialog the displayed tree structure activates and you can specify the folders to be scanned ...

Page 67: ...arameters of the virus database update schedule In the text field called Name deactivated for all default schedules there is the name assigned to this very schedule by the program vendor Schedule running In this section specify the time intervals for the newly scheduled virus database update launch The timing can either be defined by the repeated update launch after a certain period of time Run ev...

Page 68: ... you will be informed on this fact via a pop up window opened over the AVG system tray icon provided that you have kept the default configuration of the the Advanced Settings Appearance dialog 11 7 3 Program Update Schedule On the Schedule settings tab you can first check uncheck the Enable this task item to simply deactivate the scheduled program update temporarily and switch it on again as the n...

Page 69: ...er mode or switched off completely Other update settings Check the Run the update again as soon as the Internet connection is available option to make sure than if the internet connection gets corrupted and the update process fails it will be launched again immediately after the internet connection is restored Once the scheduled update is launched in the time you have specified you will be informe...

Page 70: ...er defines that cookies should be detected during scanning HTTP cookies are used for authenticating tracking and maintaining specific information about users such as site preferences or the contents of their electronic shopping carts Report Potentially Unwanted Programs and Spyware threats on by default check to activate the Anti Spyware engine and scan for spyware as well as for viruses Spyware r...

Page 71: ...or of removable media on by default Use Heuristics on by default heuristic analysis will be used for detection dynamic emulation of the scanned object s instructions in a virtual computer environment Auto heal off by default any detected infection will be healed automatically if there is a cure available and all infection that cannot be cured will be removed Scan files referred in registry on by d...

Page 72: ...ns Decide whether you want all files to be scanned or just infectable files if so you can further specify a list of extensions defining files that should be excluded from scanning and also a list of file extensions defining files that must be scanned under all circumstances The below section called The Resident Shield will scan further summarizes the current settings displaying a detailed overview...

Page 73: ...tories to be excluded from the scanning by selecting them one by one from the local disk navigation tree Add File specify files to be excluded from the scanning by selecting them one by one from the local disk navigation tree Edit Item allows you to edit the specified path to a selected file or folder Remove Item allows you to delete the path to a selected item from the list 11 9 Cache Server The ...

Page 74: ...e Cache Server and empty the cache memory Please note that scanning might slow down and overall performance of your computer decrease as every single file in use will be scanned for viruses and spyware first Enable adding new files into cache on by default uncheck the box to stop adding more files into the cache memory Any already cached files will be kept and used until caching is turned off comp...

Page 75: ...om the Anti Rootkit component s interface Mark up the respective check boxes to specify objects that should be scanned Scan applications Scan DLL libraries Scan drivers Further you can pick the rootkit scanning mode Quick rootkit scan scans all running processes loaded drivers and the system folder typically c Windows Full rootkit scan scans all running processes loaded drivers the system folder t...

Page 76: ...cted since this way AVG can secure the maximum safety level Scheduling an update for the next PC restart can only be recommended if you are sure the computer gets restarted regularly at least daily If you decide to keep the default configuration and launch the update process immediately you can specify the circumstances under which a possible required restart should be performed Require confirmati...

Page 77: ...nt is created In case the update process fails and your operating system crashes you can always restore your OS in its original configuration from this point This option is accessible via Start All Programs Accessories System tools System Restore but any changes can be recommended to experienced users only Keep this check box ticked if you want to make use of this functionality Use DNS update mark...

Page 78: ...e first item of the Update settings Proxy dialog you have to select from the combo box menu whether you want to Use proxy Do not use proxy server default settings Try connection using proxy and if it fails connect directly If you select any option using proxy server you will have to specify some further data The server settings can be configured either manually or automatically Manual configuratio...

Page 79: ...XY authentication option to verify that your user name and password are valid for connecting to the Internet via the proxy server Automatic configuration If you select automatic configuration mark the Auto option to activate the respective dialog section then please select where the proxy configuration should be taken from From browser the configuration will be read from your default internet brow...

Page 80: ...dialog s fields are inactive until you check the Use dial up connections option that activates the fields Specify whether you want to connect to the Internet automatically Automatically open this connection or you wish to confirm the connection manually every time Ask before connection For automatic connection you should further select whether the connection should be closed after the update is fi...

Page 81: ...ownloaded The list and its items can be modified using the following control buttons Add opens a dialog where you can specify a new URL to be added to the list Edit opens a dialog where you can edit the selected URL parameters Delete deletes the selected URL from the list Move Up moves the selected URL one position up in the list Move Down moves the selected URL one position down in the list ...

Page 82: ...e temporary update files press this button to delete all redundant update files from your hard disk by default these files are being saved for 30 days Revert virus database to previous version press this button to delete the latest virus base version from your hard disk and to return to the previously saved version new virus base version will be a part of the following update ...

Page 83: ...stalled Port provide the number of the port on which the AVG client communicates with the AVG Admin Server port number 4158 is considered as default if you use this port number you do not have to specify it explicitly Login if communication between the AVG client and the AVG Admin Server is defined as secured provide your username Password and your password Port for incoming messages number of the...

Page 84: ...In this dialog you will find several preset options related to the Document Scanner for MS SharePoint document virus scanning performance This dialog is divided into several sections Logging settings Log file size field the log file contains record of various Document Scanner for MS SharePoint related events such as program libraries loading notes virus found events troubleshooting warnings etc Us...

Page 85: ...ograms and is therefore switched off by default Note This detection feature is additional to the previous option so if you want protection from the basic types of spyware always keep the previous box checked Scan inside archives check to scan contents of archives Reporting Report password protected archives archives ZIP RAR etc that are protected by password are not possible to scan for viruses ch...

Page 86: ...opy and spread themselves often unnoticed until the damage is done PUP Potentially Unwanted Programs such programs in general vary from positively serious to only potential threats to your privacy Warnings detected objects unable to be scanned Information includes all detected potential threats that cannot be classified as any of the above categories Use the roll down menus to select an automatic ...

Page 87: ... use this option unless it is absolutely necessary In most cases it is not necessary to disable AVG before installing new software or drivers not even if the installer or software wizard suggests that running programs and applications be shut down first to make sure there are no unwanted interruptions during the installation process Should you really experience problem during installation try to d...

Page 88: ...he reports Reporting of detected threats is optional however we do ask you to switch this feature on too as it helps us improve protection for both you and other AVG users Nowadays there are far more threats out there than plain viruses Authors of malicious codes and dangerous websites are very innovative and new kinds of threats emerge quite often the vast majority of which are on the Internet He...

Page 89: ...small files stored in the web browser and sent automatically to the parent website when you visit it again can contain data such as your browsing history and other similar information Exploit is a malicious code that takes advantage of a flaw or vulnerability in an operating system Internet browser or other essential program Phishing is an attempt to acquire sensitive personal data by shamming a t...

Page 90: ...Click this link to switch to the Scan for threats dialog In this dialog you will find the following overview of predefined scans three types of scans defined by the software vendor are ready to be used immediately on demand or scheduled o Whole computer scan o Scan specific files or folders o Anti Rootkit scan scan scheduling section where you can define new tests and create new schedules as neede...

Page 91: ...l find the following types of scanning predefined by the software vendor 12 2 1 Whole Computer Scan Whole Computer scan scans your entire computer for possible infections and or potentially unwanted programs This test will scan all hard drives of your computer will detect and heal any virus found or remove the detected infection to the Virus Vault Scanning of the whole of your computer should be s...

Page 92: ...e predefined default settings of the Whole computer scan Press the Change scan settings link to get to the Change scan settings for Whole Computer scan dialog accessible from the scanning interface via the Change scan settings link for the Whole computer scan It is recommended to keep to the default settings unless you have a valid reason to change them ...

Page 93: ...eases your computer security even more however it can possibly block legal programs and is therefore switched off by default o Scan for Tracking Cookies off by default this parameter of the Anti Spyware component defines that cookies should be detected HTTP cookies are used for authenticating tracking and maintaining specific information about users such as site preferences or the contents of thei...

Page 94: ...ble files including media files video audio files if you leave this box unchecked it will reduce the scanning time even more because these files are often quite large and are not too likely to be infected by a virus Again you can specify by extensions which files are those that should always be scanned Ø Optionally you can decide you want to Scan files without extension this option is on by defaul...

Page 95: ...n and its treatment is the same as with the scan of the whole computer any virus found is healed or removed to the Virus Vault Specific files or folders scanning can be used to set up your own tests and their scheduling based on your needs Scan launch The Scan of specific files or folders can be launched directly from the scanning interface by clicking on the scan s icon A new dialog called Select...

Page 96: ...e predefined default settings of the Scan of specific files or folders Press the Change scan settings link to get to the Change scan settings for Scan of specific files or folders dialog It is recommended to keep to the default settings unless you have a valid reason to change them Scanning parameters in the list of scanning parameters you can switch on ...

Page 97: ...e however it can possibly block legal programs and is therefore switched off by default o Scan for Tracking Cookies off by default this parameter of the Anti Spyware component defines that cookies should be detected HTTP cookies are used for authenticating tracking and maintaining specific information about users such as site preferences or the contents of their electronic shopping carts o Scan in...

Page 98: ...executable files including media files video audio files if you leave this box unchecked it will reduce the scanning time even more because these files are often quite large and are not too likely to be infected by a virus Again you can specify by extensions which files are those that should always be scanned Ø Optionally you can decide you want to Scan files without extension this option is on by...

Page 99: ...be used as a template for all of your newly scheduled scans all customized scans are based on the current configuration of the Scan of selected files or folders 12 2 3 Anti Rootkit Scan Anti Rootkit scan searches your computer for possible rootkit programs and technologies that can cover malware activity in your computer If a rootkit is detected this does not necessarily mean your computer is infe...

Page 100: ...iority is set to medium level Automatic scan that optimizes the scanning process speed and the use of system resources Alternatively you can run the scanning process slower which means the system resources load will be minimized useful when you need to work on the computer but you do not care so much how long the scanning takes or faster with increased system resources requirements e g when the co...

Page 101: ...nt you may want to have it checked on demand Follow these steps Within Windows Explorer highlight the file or folder you want to check Right click your mouse over the object to open the context menu Select the Scan with AVG option to have the file scanned with AVG 12 4 Command Line Scanning Within AVG File Server 2011 there is the option of running the scan from the command line You can use this o...

Page 102: ...olons for instance avgscanx scan C D Scanning parameters To display a complete overview of available parameters type the respective command together with the parameter or HELP e g avgscanx The only obligatory parameter is SCAN to specify what areas of the computer should be scanned For a more detailed explanation of the options see the command line parameters overview To run the scan press Enter D...

Page 103: ...can these extensions for example EXT EXE DLL NOEXT Do not scan these extensions for example NOEXT JPG ARC Scan archives CLEAN Clean automatically TRASH Move infected files to the Virus Vault QT Quick test MACROW Report macros PWDW Report password protected files IGNLOCKED Ignore locked files REPORT Report to file file name REPAPPEND Append to the report file REPOK Report uninfected files as OK NOB...

Page 104: ...ed on a scheduled plan It is highly recommended to run the scans based on a schedule this way you can make sure your computer is protected from any possibility of getting infected and you will not have to worry about if and when to launch the scan You should launch the Whole Computer scan regularly at least once a week However if possible launch the scan of your entire computer daily as set up in ...

Page 105: ...ton can only be used if you have already previously selected an existing test from the list of scheduled tests In that case the button appears as active and you can click it to switch to the Settings for scheduled scan dialog Schedule settings tab Parameters of the selected test are already specified in here and can be edited Delete scan schedule this button is also active if you have already prev...

Page 106: ... apt names for scans to make it easier to later recognize the scan from others Example It is not appropriate to call the scan by the name of New scan or My scan since these names do not refer to what the scan actually checks On the other hand an example of a good descriptive name would be System areas scan etc Also it is not necessary to specify in the scan s name whether it is the scan of the who...

Page 107: ...nterface default dialog Therefore if you wish to configure the test parameters on all tabs press the button to save them only after you have specified all your requirements Cancel cancels any changes you have performed on this tab or on any other tab of this dialog and switches back to the AVG scanning interface default dialog 12 5 2 How to Scan On the How to scan tab you will find a list of scann...

Page 108: ...r Tracking Cookies off by default this parameter of the Anti Spyware component defines that cookies should be detected during scanning HTTP cookies are used for authenticating tracking and maintaining specific information about users such as site preferences or the contents of their electronic shopping carts Scan inside archives off by default this parameters defines that the scanning should check...

Page 109: ...on executable files including media files video audio files if you leave this box unchecked it will reduce the scanning time even more because these files are often quite large and are not too likely to be infected by a virus Again you can specify by extensions which files are those that should always be scanned Ø Optionally you can decide you want to Scan files without extension this option is on...

Page 110: ... settings dialog accessible via the File Advanced setting system menu item Control buttons There are two control buttons available on all three tabs of the Settings for scheduled scan dialog Schedule settings How to scan and What to scan and these have the same functionality no matter on which tab you currently are Save saves all changes you have performed on this tab or on any other tab of this d...

Page 111: ...folders by checking the respective boxes The selected folders will appear in the text field on the top of the dialog and the drop down menu will keep your selected scans history for later use Alternatively you can enter full path to the desired folder manually if you enter multiple paths it is necessary to separate with semi colons without extra space Within the tree structure you can also see a b...

Page 112: ...ows XP or C Users user AppData Local Microsoft Windows Temporary Internet Files Windows Vista 7 Control buttons of the Settings for scheduled scan dialog There are two control buttons available on all three tabs of the Settings for scheduled scan dialog Schedule settings How to scan and What to scan and these have the same functionality no matter on which tab you currently are Save saves all chang...

Page 113: ...dicating the scan result green icon informs there was no infection detected during the scan blue icon announces there was an infection detected during the scan but the infected object was removed automatically red icon warns there was an infection detected during the scan and it could not be removed Each icon can either be solid or cut in half the solid icons stands for a scan that was completed a...

Page 114: ...lts overview Back switches back to the default dialog of the AVG scanning interface 12 7 Scan Results Details If in the Scan Results Overview dialog a specific scan is selected you can then click the View details button to switch to the Scan Results dialog providing detailed data on the course and result of the selected scan The dialog is further divided into several tabs Results Overview this tab...

Page 115: ...d statistics with information on detected virus infections spyware removed virus infections spyware the number of virus infections spyware that cannot be removed or healed In addition you will find information on the date and exact time of the scan launch on the total number of scanned objects on the scanning duration and the number of errors that have occurred during scanning Control buttons Ther...

Page 116: ...cyclopedia online Result defines the current status of the infected object that was detected during scanning o Infected the infected object was detected and left in its original location for instance if you have switched off the automatic healing option in a specific scan settings o Healed the infected object was healed automatically and left in its original location o Moved to Virus Vault the inf...

Page 117: ...ontrol buttons available in this dialog View details the button opens a new dialog window named Detailed object information In this dialog you can find detailed information on the detected infectious object e g infected object name and location object type SDK type detection result and history of actions related to the detected object Using the Previous Next buttons you can view information on spe...

Page 118: ...yclopedia online Result defines the current status of the object that was detected during scanning o Infected the infected object was detected and left in its original location for instance if you have switched off the automatic healing option in a specific scan settings o Healed the infected object was healed automatically and left in its original location o Moved to Virus Vault the infected obje...

Page 119: ...uttons available in this dialog View details the button opens a new dialog window named Detailed object information In this dialog you can find detailed information on the detected infectious object e g infected object name and location object type SDK type detection result and history of actions related to the detected object Using the Previous Next buttons you can view information on specific fi...

Page 120: ...icious registry keys Some malware stores its information into Windows registry to ensure it is loaded on startup or to extend its effect on the operating system 12 7 5 Rootkits Tab The Rootkits tab displays information on rootkits detected during scanning if you have launched the Anti Rootkit scan A rootkit is a program designed to take fundamental control of a computer system without authorizatio...

Page 121: ...by AVG or generally any other anti malware program Document with macros The reported document contains macros which may be malicious Hidden extension Files with hidden extension may appear to be e g pictures but in fact they are executable files e g picture jpg exe The second extension is not visible in Windows by default and AVG reports such files to prevent their accidental opening Improper file...

Page 122: ...ore in its original location Should you find out the file absence causes problems you can send the file in question to analysis or restore it to the original location The Virus vault interface opens in a separate window and offers an overview of information on quarantined infected objects Severity specifies the infection type based on their infective level all listed objects can be positively or p...

Page 123: ...store removes the infected file back to its original location on your disk Restore As in case you decide to move the detected infectious object from the Virus Vault to a selected folder use this button The suspicious and detected object will be saved with its original name If the original name is not known the standard name will be used Delete removes the infected file from the Virus Vault complet...

Page 124: ...uled scan occurs the update process is of higher priority and the scan will get interrupted 13 2 Update Types You can distinguish between two types of update On demand update is an immediate AVG update that can be performed any time the need arises Scheduled update within AVG it is also possible to pre set an update plan The planned update is then performed periodically according to the setup conf...

Page 125: ...nload speed elapsed time Note Before the AVG program update launch a system restore point is created In case the update process fails and your operating system crashes you can always restore your OS in its original configuration from this point This option is accessible via Start All Programs Accessories System tools System Restore Recommended to experienced users only ...

Page 126: ...ry records the following types of events Information about updates of the AVG application Scanning start end or stop including automatically performed tests Events connected with virus detection by the Resident Shield or scanning including occurrence location Other important events For each event the following information are listed Event date and time gives exact date and time the event occured U...

Page 127: ... V G T echnologies C Z s r o A ll rights reserved 127 Event description gives brief summary of what actually happened Control buttons Empty list deletes all entries in the list of events Refresh list updates all entries in the list of events ...

Page 128: ...ort Should you have any problems with your AVG either business or technical please refer to the FAQ section of AVG website http www avg com If you do not succeed in finding help this way contact the technical support department by email Please use the contact form accessible from the system menu via Help Get help online ...

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