AVer SF2111H-DVR User Manual Download Page 70

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Troubleshooting

Here are some useful tips on how to solve some common problems.

Problem

Solution

I forgot the account and password for

SF2111H-DVR. How can I go back to

default setting?

Please refer to the manual of “ Factory Default

setting” description.

I can’t find a way to force day mode and

night mode. Is this possible and how.

We don't provide this function due to the limitation of

hardware.

I recorded video file in H.264 file format

but failed to playback on Media Player

(V.9).

Default Windows Media Player doesn’t have H.264

decoder so that you can’t playback the file

successfully. Please install K-Lite program in advance

or install KMPlayer or VLC program to playback the

video file. You can search those free programs on

Internet.

Summary of Contents for SF2111H-DVR

Page 1: ...AVer SF2111H DVR User Manual ...

Page 2: ......

Page 3: ...LER 14 USING DHCP SERVER ROUTER NETWORK 16 USING NON DHCP SERVER ROUTER NETWORK 17 INSTALL ACTIVEX CONTROL 20 USING THE IP CAMERA BROWSER INTERFACE 22 PREVIEW 22 SYSTEM GENERAL 24 SYSTEM GENERAL MAINTENANCE 24 To Upgrade the IP Camera Firmware 25 SYSTEM GENERAL DATE TIME 26 SYSTEM USER MANAGEMENT 27 SYSTEM USER MANAGEMENT ACCOUNT 27 SYSTEM NETWORK SETTING SETTING 29 SYSTEM NETWORK SETTING SEVER 30...

Page 4: ... 49 SYSTEM VIDEO STREAM GENERAL 50 SYSTEM VIDEO STREAM STREAM1 51 SYSTEM VIDEO STREAM STREAM2 53 SYSTEM VIDEO STREAM STREAM3 55 SYSTEM AUDIO 56 SYSTEM SD CARD 57 EVENT ARRANGEMENT MOTION 58 EVENT ARRANGEMENT PREFERENCE 59 EVENT SCHEDULE 60 EVENT DI DO 61 STATUS INFORMATION 62 NETWORK CONFIGURATION 63 FACTORY DEFAULT 65 TROUBLESHOOTING 66 APPENDIX 67 COPYRIGHT 68 NOTICE 68 WARNING 68 GOVERNING LAW ...

Page 5: ...roduct Specifications Video out support 2M pixel full HD Definition 1080p 30fps support 3D 2D Digital Noise Reduction Digital Wide Dynamic Range 3 Axis Gimbals Adjustments Power over Ethernet PoE H 264 MJPEG MPEG 4 compression formats microSD SDHC card backup SD card is an optional part 2 way audio 3GPP mobile phone PDA support Free bundled AVer NXU Lite recording software IR LED Built in 15 meter...

Page 6: ...RTSP TCP IP UDP SMTP FTP PPPoE DHCP DDNS System Video Resolution 1920x1080 1280x720 640x480 320x240 176x144 Video Adjust Brightness Contrast Sharpness Night Mode D WDR Noise reduction Triple Streaming Yes Image snapshot Yes Full screen monitoring Yes Privacy Mask Yes 3 different areas Compression format H 264 JPEG MPEG 4 Video bitrate adjust CBR VBR Motion Detection Yes 3 different areas Triggered...

Page 7: ...gement Recording trigger Motion Detection IP Check Network Status wire Connection only Schedule Alarm Video format AVI JPEG Video playback Yes Delete files Yes Web browsing requirement OS Windows XP 32 bit 7 32 64 bit Microsoft IE 6 0 or above 32 bit only Hardware Suggested Intel Dual Core 2 53GHz RAM 1024MB Graphics Card 128MB Mobil support iOS 4 3 or above Android 1 6 or above SPECIFICATIONS ARE...

Page 8: ...3 RJ45 socket 4 Power Adaptor DC 12V 1A Optional 5 CD User s Manual and Quick Guide included Optional accessory Item Descriptions Vandal Dome L type Bracket for both SF2111H DVR SF2012H DV Weight 680g N W Material Aluminum Color Silver beige Package 24pcs in one carton ...

Page 9: ...5 Product Installation Monitor Setting 1 Right click on the desktop Select Properties 2 Change Color quality to Highest 32 bit ...

Page 10: ...will see the structure as below 2 Connect power adaptor then connect the IP camera to PC or network Set up the network configurations according to the network environment The following picture shows a DC 12V connector for adapter jack plug microSD G DO DI G Line out MIC In G Video ...

Page 11: ...d closely b We recommend the bottom of housing be set on the smooth flat and closely seal with the surface c When you mount the camera housing on the ceiling or wall please use the screws with the black rubber o rings Without the o ring the water may seep into the machine d Turn and loose the control stick shift right and left to adjust the vari focal lens until the image becomes clear then turn a...

Page 12: ... Before you close the dome cover make sure that the black rubber band sticks to the inside of the cover completely Crook or uneven rubber band may cause the waterproof defective g Lock tightly the screws on the dome cover to ensure there s no gap between the lid and base ...

Page 13: ...Please connect the GND DO pin to the external relay buzzer device b Please connect the GND DI pin to the external trigger device c I O PIN definition GND Ground Initial state is LOW DO Digital Output DC 5V DI Digital Input Max 50mA DC 5V ...

Page 14: ...evice such as an IP camera using the same cable as that used for network connection It eliminates the need for power outlets at the camera locations Note 802 3at 30W PoE Switch is recommended We recommend users to purchase PoE switch from us to ensure the stability when using the IP Cameras Please contact sales for more details Ethernet PoE Switch PoE IP Camera PoE IP Camera Ethernet Cable Etherne...

Page 15: ...ame and Password for login NXU Lite system Users can define the User name and Password as wishes Please refer to NXU Lite user manual for detailed installation instruction 2 To run the application double click on your PC desktop or click Start Programs DVR NXU Lite For security purpose some of the features would require you to enter User name and Password before it can be accessed When the Authori...

Page 16: ...12 3 Click Setup button 4 Click Add IPCam button 5 Select IP Camera item ...

Page 17: ...e camera is in red text that is configurable User can double click on the camera is in red text and configure the IP camera s setting even the IP camera is not in the same IP segment Press OK to back to previous screen and press Connect to start live view Double click the IP camera model that user has purchased ex SF2111H BR SF2111H DVR Please ignore ONVIF protocol selection NXU Lite doesn t suppo...

Page 18: ...l Chinese version IPInstallerEng exe English version 3 There are 3 kinds of IP configuration Fixed IP Public IP or Virtual IP DHCP Dynamic IP DHCP server router network automatically assigns IP addresses to devices You can use the IP Installer software in the CD to search for the IP camera s in the network Dial up PPPoE 4 Execute IP Installer 5 For Windows XP SP2 users the following message box ma...

Page 19: ...rch Device to search again 7 Click one of the IP cameras listed on the left side The network configuration for this IP camera will show on the right side You may change the name of the IP camera to your preference eg Office warehouse in Name on the right side Note The server name length has to be less than 15 digits ...

Page 20: ...HCP please check DHCP and click Submit then click OK It will apply the change and reboot the Device Please left click the mouse twice on a selected IP camera in Device lists in IP Installer Upon doing so the Internet Explorer browser should open ...

Page 21: ...C s IP address and the IP camera s IP address are the same Example The same Subnet IP camera IP address 192 168 1 200 PC IP address 192 168 1 100 Different Subnets IP camera IP address 192 168 2 200 PC IP address 192 168 1 100 To Change PC IP Address Control Panel Network Connections Local Area Connection Properties Internet Protocol TCP IP Properties Please make sure your IP camera and PC have th...

Page 22: ... camera IP addresses 8 A quick way to access remote monitoring is to left click the mouse twice on a selected IP camera in Device lists in IP Installer Upon doing so the Internet Explorer browser should open ...

Page 23: ...19 9 Then please key in the default User name and Password both of which are admin ...

Page 24: ...stallation fails please check the security settings for the Internet Explorer browser 1 IE Tools Internet Options Security Tab Custom Level Security Settings Download unsigned ActiveX controls Select Enable or Prompt 2 IE Tools Internet Options Security Tab Custom Level Initialize and script ActiveX controls not marked as safe Select Enable or Prompt 1 2 3 4 ...

Page 25: ...21 5 When the following dialogue box appears click Yes ...

Page 26: ...Launch the Internet Explorer browser type the IP address of the IP camera in the address field It will show the following dialogue box Key in the ID and Password The default ID and Password are both admin Once connected to the IP camera the following program interface will appear Name Function 1 System Event Status Information Set up IP camera s configuration 2 Login IP Show PC s IP address ...

Page 27: ... this function 10 Speaker Turn on the PC s speaker so that PC side can hear sound from IP camera side Click this button again to mute this function 11 Language Select the browser interface language 12 Video screen Change the video screen display Display the actual video pixel size Display the video screen in compact size Display the video in full screen mode Press ESC to exit full screen mode 13 S...

Page 28: ...e system firmware reset the configuration settings without having to change the user management and network settings reboot and restore all back to factory default settings Name Function 1 Export Settings Upload to save all the configuration settings from the IP camera to computer hard disk 2 Reboot Turn the IP camera off and on again 3 Factory default Set all the configuration settings back to de...

Page 29: ...k Browse Locate and select the file and click Open 3 Click Apply Wait till you see the massage Firmware Upgrade OK You may now click the Internet Explorer browser refresh button or press F5 The login page will appear 5 Import Download to replace the current settings with the configuration settings file from the computer hard disk to IP camera 6 System log Display the IP camera system event log ...

Page 30: ...in the correct settings click Apply to apply the new settings Name Function 1 Current Date Time Display the current date and time 2 Date Format Select the date display format 3 Time Zone Set the local time zone Check the box next to Enable Daylight Saving to enable and setup the start date and end date for daylight saving time ...

Page 31: ...ser Management In this section only admin level is authorized to create delete and edit the account in Account tab and configure the client connection setting in Connection tab System User Management Account IP camera supports two different user accounts Administrator Admin and Guest User User Type Access Rights Admin Can access all the configuration pages Guest User Can only access the preview an...

Page 32: ... the password in Confirm Then click Add Set User List Click edit to change the account password To delete the user account click Remove button Note 1 The password can t be empty otherwise user are not able to login successfully 2 Please don t use special symbols as user name such as ...

Page 33: ...PPPoE After completed all settings click Apply to save the configuration DHCP Using DHCP IP camera will get all the network parameters from DHCP server automatically Static IP Please enter the IP address subnet mask gateway Primary DNS and Secondary DNS PPPoE Enter the Username Password and re enter Password in Confirm Password for the ADSL connection And then click Apply to save the configuration...

Page 34: ...ress Recipient Email Address Mail Server Mail Server Port Account Name and Password columns c Click Apply to save the configuration FTP Setting Used to send out the video to FTP server a Enter necessary information in FTP Server Account Name Password and Path columns b Port Select the FTP server port c If the user wants to create a new folder on the FTP server to save the video file select Yes und...

Page 35: ...Network Setting DDNS The IP camera supports DDNS Dynamic DNS service a Select Enabled DDNS to enable DDNS function b Enter the Domain Name Account Name and Password that the user has registered on the DDNS service provider in the appropriate columns c Enter the IP refreshing time period in the Schedule Update column d Click Apply to save the configuration Note If you set up schedule update to occu...

Page 36: ... pair do not match a real user Error An option available only to credited users was specified Error Not in the form hostname domain org or domain com Error The hostname specified does not exist Error Not under the username specified Error Too many or no hosts specified in an update Error The hostname specified is blocked for update abuse Error DNS error encountered Error DNS Server Error Condition...

Page 37: ...e enabled on your PC Please follow the procedure to activate UPnP 1 Open the Control Panel from the Start Menu 2 Select Add Remove Programs 3 Select Add Remove Windows Components and open Networking Services section 4 Click Details and select UPnP to setup the service 5 The IP device icon will be added to My Network Places 6 User may double click the IP device icon to access IE browser UPnP Port F...

Page 38: ...d Port ONVIF User can enable ONVIF standard and select the ONVIF version or disable it Security Yes is required account and password to connect with this IP camera through ONVIF protocol No is not required account and password to connect Make sure the NVR system supports ONVIF v1 02 RTSP Keepalive To keep connection until remote site disconnects it ...

Page 39: ... example The application is to get the multicast streaming in the LAN environment Basically the users operate VLC player and then you can get the multicast streaming form IP camera Please follow the steps to obtain the multicast streaming in the following steps Step 1 1 Implement VLC player please download from the internet 2 Select tools preferences ...

Page 40: ...36 Step 2 Step 3 Select Media open network stream 3 Select force multicast RTP via TRSP 2 Select Demuxers and RTP RTSP 1 Select all ...

Page 41: ...37 Step 4 Input rtsp IPCAM Address RTSP Path The URL address should be the same as the RTSP path in Video Stream System Video Stream ...

Page 42: ...ice a If the received image is not from the required IP camera please adjust the value Change either IP Address or Port number b If the Multicast stream you use doesn t support RTSP Keepalive please select NO ...

Page 43: ... your PC supports LLTD enable this function then you can check the connection status properties and device position like IP address of this IP Camera in the network map In the computer running Windows Vista or Windows 7 you can find LLTD through the path Start Control Panel Network and internet Network and Sharing Center Click See full map ...

Page 44: ... You can select the connection type Https means user cannot connect the camera via Http protocol The HTTPS path will be https IP address If you select Http Https both the Http and HTTPS path can be used to access the camera Remove the existing setting Before setting new request please remove old secure identification Select Http connection type and click Remove ...

Page 45: ...41 Created Request Setting the secure identification and apply it There are two ways to set Certificate Install Signed Certificate or Create Self Signed Certificate ...

Page 46: ...ed simultaneously SNMPv1 and SNMPv2 The term Community name in SNMPv1 and SNMPv2c can be roughly regarded as key The person who has the community name has the authority to read or edit the information of IP camera via SNMP Check the box to enable SNMPv1 or SNMPv2c protocol and specify the community name for write read and write and read read only The user who uses read community name to access the...

Page 47: ...ou set in the camera to get accessing SNMPv1 v2cTrap Trap is a mechanism that allows the managed device to send messages to manager instead of waiting passively for polling from the manager Specify the trap event When those events happen the camera will send the ring message to the Trap Address which is usually the manager s IP address Trap Community means the community that can receive the trap m...

Page 48: ...address of them Take the picture above for example IP address192 168 50 151 161 is not allowed to connect to the camera but only 192 168 50 159 can access Note In the list allow condition must be ranked before deny condition For example if we exchange the sequence set Deny 192 168 50 151 192 168 50 161 for the first item and Allow 192 168 50 159 for the second item in the list the IP 192 168 50 15...

Page 49: ...a 6 bit in the IP header for packet classification purpose The number 0 63 for Live Stream Event Alarm and Management represent the ratio that the bandwidth is divided For example if you set5 10 and 20 for the three items then the bandwidth of the three item is 5 10 20 There is no difference between setting 0 0 0 or 63 63 63 because under these two setting the three items will get equal bandwidth ...

Page 50: ... can enable disable overlaying time stamp and text title After completing the setting click Save to apply the new setting and Cancel to keep the new setting Time Stamp Mark Enable check box and select a position where date and time stamp text to display on video screen Customize Title Click Enabled can adjust the OSD contents which are including Size and Alpha of text ...

Page 51: ... adjust the brightness and contrast White Balance Adjust white balance value Video Orientation To Flip or Mirror the video on screen D WDR This function is able to reduce the contrast in the view to avoid the dark zones resulting from over and under exposure Adjust Brightness Contrast Hue Saturation to get clear video ...

Page 52: ...ty IR Cut Filter Select the IR cut filter mode Color Mode Light Sensor Mode B W Mode Schedule Mode or DI Trigger Mode When you choose Light Sensor Mode the image will be turned to black and white at night in order to keep clear To set light sensor mode appoint a lux standard of switching D N here Current lux value is provided for reference Under Times Mode the switch time of Color Black and white ...

Page 53: ...e Privacy Mask For the security purpose there are three areas can be setup for privacy mask Click Area Area 1 Area 2 Area 3 button first and drag a area on the image screen Then click Save button to save the setting ...

Page 54: ...ral Input Resolution Select the video resolution that is the maximum resolution supported in Stream 1 and Stream 2 Video System Select the video format TV Output Select the video format of TV Output depending on different models ...

Page 55: ...the bigger the file size is Also not good for internet transmitting Video Frame Rate The video refreshing rate per second Video Format H 264 or JPEG RTSP Path It s a URL address Advanced Mode Click Apply to save the configuration Resolution There are 5 resolutions can be chosen 1920x1080 1280x720 640x480 320x240 176x144 Profile Profiles are different compression way of H 264 High profile provides ...

Page 56: ...ise versa The balance between VBR and network bandwidth will affect picture quality Please carefully select the VBR rate to avoid picture breaking up or lagging Video Frame Rate The video refreshing rate per second GOP Size It means Group of Pictures Video Format H 264 or JPEG RTSP Path It s a URL address ...

Page 57: ...64 High profile provides better coding efficiency Note that some devises do not support every profile For example iPhone4 only supports Main profile Quality There are 5 levels to adjust Best High Standard Medium and Low The higher the quality is the bigger the file size is Also not good for internet transmitting Video Frame Rate The video refreshing rate per second Video Format H 264 or JPEG RTSP ...

Page 58: ... H 264 High profile provides better coding efficiency Note that some devises do not support every profile For example iPhone4 only supports Main profile Rate Controls CBR or VBR Video Bitrate Select the bitrate of video Video Frame Rate The video refreshing rate per second Video Format H 264 or JPEG RTSP Path It s a URL address Close To close the stream 2 Click Apply to save the configuration ...

Page 59: ...3GPP Streaming 3GPP Path It s a URL address Note 1 3GPP mode video spec 320x240 resolutions 15FPS MPEG4 format Audio AMR 2 To get the best mobile viewing quality please download AVeriViewer AndroidViewer from the Apple App store or Google Play iViewer takes video from Stream 1 or Stream 2 not from 3GPP streaming ...

Page 60: ... User can also send audio from remote site to IP camera s external speaker a IP camera to PC select Enable to start this function b In live video screen click button to start chatting Press again to mute Click button to turn on or off the speaker of PC Note The Audio will not be smooth when enable SD SDHC card recording function simultaneously ...

Page 61: ...rt microSD SDHC card before use it Make sure pushing microSD SDHC card into the slot completely Note The use of the microSD SDHC card will affect the operation of the IP camera slightly such as affecting the frame rate of the video ...

Page 62: ...e video to some specific mail addresses transmit the video to remote ftp server trigger the relay and save video to local SD SDHC card To set up the motion area 1 click Area 1 button Using mouse to drag and draw the area The same operation for area 2 and 3 The higher the sensitivity value is the more sensitive to trigger event ...

Page 63: ...e on record time setting and IP camera built in Ram memory Limited by IP camera built in Ram Memory When information is too much or video quality set too high it will cause recording frame drop or decrease on post alarm recording time Network Connected When the network is down it will save the video to local SD SDHC card Note This function is only enabled in wire connection Network IP check When t...

Page 64: ... schedule setup the camera data will be recorded according to the schedule setup Snapshot After enable the snapshot function user can select the storage position of snapshot file the Interval time of snapshot and the reserved File Name of snapshot ...

Page 65: ...cal SD SDHC card CAUTION Please connect to propriety relay box to reduce the risk of electric shock damaged Input Setting Input 1 sensor This is to set the relay status while sensor is not yet triggered Input 1 action Send the triggered video clips or photos to the selected method Subject This is the subject while sending files via e mail 1 Non Triggered 2 Triggered Sensor Device ALARM GND 5V Sens...

Page 66: ...hort the pin of ALM_IN and Ground pin DI DO RELAY OUTPUT MAX 50 mA DV 5V Ground G Status Information Click Apply button to save the configuration Networking Info Displays network information of the IP camera Product Info Server Name Assigns a name to the IP camera and the name shows on the IP Installer Also displays the related information of the IP camera Mark Status Bar to display the Server Nam...

Page 67: ...ation Configuration 1 a Internet Access ADSL or Cable Modem b IP address More than one real IP c IP camera and PC connect to the internet d For fixed real IP set up the IP into IP camera and PC For dynamic IP start PPPoE ...

Page 68: ...cess ADSL or Cable Modem b IP address one real IP c IPcamera and PC connect to the internet d Device needed IP sharing e Use virtual IP set up port forwarding in IP sharing Please refer to Network Setting Other 1 UPnP Port Forwarding ...

Page 69: ...sec Please refer to the picture below 3 Connect power and Ethernet cable to the camera again Power on the camera Don t release the button during the system booting 4 It will take around 30 seconds to boot the camera 5 Release the button when camera finishes proceed 6 Re login the camera using the default IP http 192 168 1 200 or DHCP and user name admin password admin ...

Page 70: ... way to force day mode and night mode Is this possible and how We don t provide this function due to the limitation of hardware I recorded video file in H 264 file format but failed to playback on Media Player V 9 Default Windows Media Player doesn t have H 264 decoder so that you can t playback the file successfully Please install K Lite program in advance or install KMPlayer or VLC program to pl...

Page 71: ...ranscend SDHC Class 6 4GB Transcend SD class6 8GB Transcend SD Class 6 8GB Transcend SDHC class6 8GB Transcend SDHC Class 6 8GB Transcend SD class6 16GB Transcend SD Class 6 16GB Transcend SDHC class6 16GB Transcend SDHC Class 6 16GB Transcend SDHC class10 4GB Transcend SDHC Class10 4GB Transcend SDHC class10 8GB Transcend SDHC Class10 8GB Transcend SDHC class10 16GB Transcend SDHC Class10 16GB Sa...

Page 72: ...arks used herein for description purpose only belong to each of their companies NOTICE SPECIFICATIONS ARE SUBJECT TO CHANGE WITHOUT PRIOR NOTICE THE INFORMATION CONTAINED HEREIN IS TO BE CONSIDERED FOR REFERENCE ONLY WARNING TO REDUCE RISK OF FIRE OR ELECTRIC SHOCK DO NOT EXPOSE THIS APPLIANCE TO RAIN OR MOISTURE WARRANTY VOID FOR ANY UNAUTHORIZED PRODUCT MODIFICATION THE MARK OF CROSSED OUT WHEEL...

Page 73: ...Limitations of Warranty AVer makes no warranties to any third party You are responsible for all claims damages settlements expenses and attorneys fees with respect to claims made against You as a result of Your use or misuse of the Product This warranty applies only if the Product is installed operated maintained and used in accordance with AVer specifications Specifically the warranties do not ex...

Page 74: ...70 Governing Law and Your Rights This warranty gives you specific legal rights You may also have other rights granted under state law These rights vary from state to state ...

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