AVer PTZ Management User Manual Download Page 35

Page: 35 / 36

TROUBLESHOOTING

1. How many cameras can I connect?



Currently, we can connect up to 256 cameras with AVer PTZ
Management.

2. Why is there no camera shown after auto-search?



Please make sure AVer PTZ Management and camera are on the same
LAN segment.

3. Why is the camera status always in off status?



Please make sure AVer PTZ Management and camera are on the same
LAN segment.



Please check

VISCA over IP

is enabled. The web setting interfaces vary

depending on models.



If AVer PTZ Management and camera are not at the same LAN segment,
please check UDP and TCP ports are not blocked by the firewall.



VISCA Control port: 52381



CGI port: 80



RTSP port: 554

4. Why

can’t I click “Click Track”?



Click Track function can only be used when Tracking is enabled and only
supports the following models:
USA:
TR310/TR311/TR311HN/TR313/TR331/TR333
TR313V2/TR333V2/TR333NV2/TR331V2/TR331NV2
DL10

Non USA:

PTC310/PTC310U/PTC310H/PTC310N/PTC310UN/PTC310HN/
PTC330/PTC330N/PTC330U/PTC330UV2/PTC330UNV2/PTC330V2/
PTC330NV2

DL10

Summary of Contents for PTZ Management

Page 1: ...AVer PTZ Management User Manual ...

Page 2: ...nies DISCLAIMER No warranty or representation either expressed or implied is made with respect to the contents of this documentation its quality performance merchantability or fitness for a particular purpose Information presented in this documentation has been carefully checked for reliability however no responsibility is assumed for inaccuracies The information contained in this documentation is...

Page 3: ...n Inc https www aver com 8F No 157 Da An Rd Tucheng Dist New Taipei City 23673 Taiwan Tel 886 2 2269 8535 USA Branch office AVer Information Inc Americas https www averusa com 668 Mission Ct Fremont CA 94539 USA Tel 1 408 263 3828 Toll free 1 877 528 7824 Technical support support usa aver com Europe Branch office AVer Information Europe B V https www avereurope com Westblaak 134 3012 KM Rotterdam...

Page 4: ... Management 4 GETTING STARTED 5 Login 5 Forget Password 6 Main Functions Introduction 7 Camera 8 Control Panel 10 Setup 14 Add Cameras 15 Group Cameras 20 Import Export Camera Profile 22 User Account Management 24 Configure System Settings 25 Management 26 System Notifications 27 Firmware Update 28 Scheduling 29 TROUBLESHOOTING 31 ...

Page 5: ... cameras through the network You can update setup or group the connected cameras anywhere as long as the network is available MINIMUM SYSTEM REQUIREMENT PC hardware and software requirement CPU Intel Core i5 CPU or above RAM 4G HDD 10G Free Space Network card 100M bps OS Windows 7 8 10 11 64 bits ...

Page 6: ...laptop site Visit our download center see the URL below to download AVer PTZ Management Headquarters https www aver com download center USA https www averusa com pro av support Europe https www avereurope com download center Note AVer IPCam Utility application will be installed along with AVer PTZ Management Users can set up camera IP via IPCam Utility ...

Page 7: ...d on Install AVer PTZ Management application The server site IP needs to be a public IP address if the client site and server site are not on the same LAN different locations PTZ300 N Series Router PoE Switch LAN Server Site AVer PTZ Management TR PTC300 N Series PTC500 115 Series ...

Page 8: ...on Select I accept the terms in the license agreement and click Next If you allow us to collect data select I agree Note You can later disable data collection if required Please refer to Usage Data in the Configure System Settings chapter for more details 2 After installation the AVer PTZ Management icon will be displayed on the desktop 3 Double click to launch AVer PTZ Management ...

Page 9: ...es are both admin Click Login Note User name and password remain admin even if your device changes Note The recommended monitor resolution to view AVer PTZ Management is 1920x1080 Some layout will be incomplete in the 1366x768 resolution 3 For first time login please enter your email address in case you need to request for Forget Password ...

Page 10: ...6 Forget Password If the login password of AVer PTZ Management is forgotten click hyper link on the login dialog Enter the E mail address and then click the button to receive your new password ...

Page 11: ...ameras or group the connected cameras You can also configure some system settings using this page For more details please refer to Setup Management Under Management you can view the connected camera information such as camera name IP information firmware version camera status and etc You can set up system notifications update camera firmware reset camera value to factory default reboot the camera ...

Page 12: ...to display all the camera live view included in the selected group To create a group please refer to Group Cameras Switch Layout Three layout options are provided Single View Quad View and 16 Division View You can also use the Switch Layout Page buttons to switch between layout pages For example if you have added 12 cameras and Quad View is selected there will be 3 Quad View pages Click the Switch...

Page 13: ... a camera the selected camera will be highlighted with a blue frame About Click to see more info about AVer PTZ Management Logout Click to logout AVer PTZ Management Switch Layout Page Click to switch between layout pages For example if you have added 12 cameras and Quad View is selected there will be 3 Quad View pages Click the Switch Layout Page buttons to display between Layout page 1 camera 1 ...

Page 14: ...scribed as below To start using the Control Panel 1 Select a camera on the Live View window by clicking on it the selected camera will be highlighted with a blue frame 2 You can start using the Control Panel to control the selected camera 1 2 Snapshot Navigation Home Buttons Pan Tilt Speed Zoom Focus Go to Preset Positions Tracking Control ...

Page 15: ...on later in this chapter Tracking Control AVer PTZ Management allows users to lock on a target presenter and track with his her movement Tracking Select On Off to enable disable the Tracking function Mode Select a tracking mode Presenter Camera will focus on the presenter and track the presenter s movement Zone Camera will follow the presenter only when he she moves from one pre configured zone in...

Page 16: ... be locked on with a blue frame If you want to select a new target for the camera to track click on the Click Track button to enable blue button the change target function simply click on a new target in the camera live view the new target will be locked on with a red frame Notes Cameras below don t support Click Track USA TR530 TR320 PTZ310 PTZ330 Non USA PTC500s PTC115 PTZ310 PTZ330 Click Track ...

Page 17: ...the bottom panel to set up preset positions Input a preset number in the Save Preset input box first use the direction and zoom in out buttons to move the camera view to the desired position and then click the Save button to save this position Note Each camera s web setting page may vary Please refer to camera s user manual for more details Up to 256 0 255 preset points can be set up 2 To perform ...

Page 18: ...te the supported camera list adjust resolution and enable disable the collection of usage data Add edit and delete user information Search add delete and group cameras Device List The added cameras will be displayed here All Devices Click to display all the added cameras Groups Click to display the cameras added to the group Select a camera and then click Go To Web to enter camera Web UI ...

Page 19: ...he Import function to import camera profile Refer to Import Export Camera Profile for more details Note Both AVer and NDI cameras client sites have to be connected on the same LAN with the PC downloaded with AVer PTZ Management server site To manually add cameras 1 Under Setup Device click the Add button 2 If you want to add an AVer camera select AVer PTZ if you want to add an NDI camera select ND...

Page 20: ...ras You can automatically search for the cameras connected on the same LAN and then add them to the PTZ Management application 1 Under Setup Device click the Add button 2 Click the Auto Search button The application will automatically search for both the AVer PTZ cameras and NDI cameras connected on the same LAN 3 The searched cameras will be displayed on the list You can click AVer PTZ or NDI to ...

Page 21: ...17 4 Select a desired camera by clicking on it the selected camera will be highlighted with a blue background Click OK 5 Input the Account name and Password of the camera Click Save ...

Page 22: ... grouped NDI cameras using NDI Manager You can add NDI cameras which you have grouped together beforehand add the group name in the NDI Manager so that this group can be searched for 1 Ensure the NDI Cameras have been grouped beforehand 2 Under Setup Device click the NDI Manager button 3 Click the Add button Input the Name of the pre determined NDI group name Click Save You can now search for came...

Page 23: ...19 4 You can optionally edit or delete the group by clicking ...

Page 24: ...ed 1 Add cameras Please refer to Add Cameras for more details 2 Under Setup Device click the Group button 3 Click Add and then input a group name Click OK 4 The group name has been added to the Group List Click Add to add more groups Up to 64 groups can be added If you want to edit or delete a group select a group by clicking on it and then click the Edit or Delete button ...

Page 25: ...lated camera info Please refer to To manually add cameras in the Add Cameras chapter From the List If you want to add the cameras from the Device List to this group click From The List select the desired cameras and then click Save The cameras will be added to this group 6 If you want to delete or edit a camera in a group on the Device List select a camera and then click the Delete or Edit button ...

Page 26: ...ile from All Devices or the created Groups Here we use All Devices for example on how to import camera profile To import camera profile 1 Prepare and store the camera profile csv to your computer system installed with PTZ Management software You can click the Export button on Setup Device to get the csv file 2 To import camera profile to the Device List of All Devices click All Devices and then cl...

Page 27: ...e Group for example on how to export camera profile To export camera profile 1 Under Setup Device click on a Group on the left side pane select the cameras you want to export and then click Export 2 Select a folder and then click OK the camera profile will be exported to this folder ...

Page 28: ...nd then select the privilege items from the Group and Device fields Select the group s to grant access to the group s Select the camera s to grant access to the camera s for camera control e g pan tilt zoom go to preset tracking etc 3 Click Save This user will be added to the user list 4 To edit the user name password and other user information select a user by clicking on it and then click the Ed...

Page 29: ...lect a resolution The default resolution for AVer PTZ Management is 1920 080 The other resolution available is 1280 720 The software will restart after you change the resolution Usage Data To continuously improve AVer PTZ Management we may collect your usage data However we will not collect personally identifiable information such as your e mail address MAC address IP address etc You can choose wh...

Page 30: ...e to factory default reboot the camera or set up schedules to power on off reboot the cameras Remember to turn on Wake On LAN WOL of PTC500s PTC115 TR530 and TR320 before power on Set up schedule to power on off or reboot cameras Update camera firmware Send notification to user s email when new camera firmware available or camera video loss Click to restore to factory default Click to reboot camer...

Page 31: ...red conditions to be notified Send E mail Click Settings to input an email address to receive notifications Select cameras You can select the desired cameras by clicking All all cameras added to the system Group all cameras of the selected group or Select Device select the desired cameras Optionally enter keywords in the Filter field to filter cameras 3 Click Save this notification will be added t...

Page 32: ...e camera s and then click the Start button PTZ Management will start updating firmware of the selected camera s Manually Store the firmware file to your system Click on Manual Select FW File and then click to open the firmware file Select the camera and then click the Start button PTZ Management will start updating firmware of the selected camera Note After updating the cameras will restart The AV...

Page 33: ...On Lan WOL of PTC500s PTC115 TR530 and TR320 before power on The PTZ Management must be running in order to control the camera on off reboot To create a schedule 1 Under Management click Scheduling and then click Add Schedule 2 Configure the schedule settings Repeat Select a routine day for the schedule Select Every Day to activate the schedule daily or select the desired day s to activate the sch...

Page 34: ...oup all cameras of the selected group or Select Device select the desired cameras Optionally enter keywords in the Filter field to filter cameras 3 Click Save the schedule will be added to the Scheduling list In the Enable field select Enable Disable to enable disable the schedule Note that only when Enable is selected will the schedule be activated To edit or delete a schedule click and click Edi...

Page 35: ... IP is enabled The web setting interfaces vary depending on models If AVer PTZ Management and camera are not at the same LAN segment please check UDP and TCP ports are not blocked by the firewall VISCA Control port 52381 CGI port 80 RTSP port 554 4 Why can t I click Click Track Click Track function can only be used when Tracking is enabled and only supports the following models USA TR310 TR311 TR3...

Page 36: ...lict arises when two devices share the same IP address which is probably caused by an internal error of the DHCP server In that case a warning message will pop up You can change delete or add a camera IP address again via AVer IPCam Utility to resolve the IP conflict ...

Search results

Summary of Contents for PTZ Management

Reviews:

Related manuals for PTZ Management

Brands by name

Popular brands

AVer PTZ Management, User Manual

Search results

Summary of Contents for PTZ Management

Reviews:

Related manuals for PTZ Management

Brands by name

Popular brands