AVer PTC310HWV2 User Manual Download Page 9

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Product Introduction

Overview

(1) Tally Lamp

(5) PoE+ IEEE 802.3AT

(9) Audio In*

(2) IR Sensor

(6) RS-232 Port

(10) HDMI Port

(3) LED Indicator

(7) RS-422 Port

(11) 3G-SDI**

(4) Kensington Lock

(8) USB 3.0 Port (Type-B)

(12) DC Power Jack

*Line input level: 1Vrms (max.).

*Mic input level: 50mVrms (max.); Supplied voltage: 2.5V.

The model names with “H” do not have this feature.

LED Indicators

LED

Status

Blue (Blinking)

Auto Tracking On

Blue (Solid)

Normal Operation

Red (Blinking)

FW Updating

Orange (Blinking)

Camera Initialization

Orange (Solid)

Standby

Purple (Blinking)

Gesture Recognition

(4)

(5) (6) (7) (8)(9)

(10) (12)

(11)

(2)

(3)

(1)

(2)

Summary of Contents for PTC310HWV2

Page 1: ...AI Auto Tracking PTZ Camera TR333V2 TR323NV2 TR313V2 TR311HWV2 PTC330UV2 PTC320UNV2 PTC320UV2 PTC310UV2 PTC310HWV2 User Manual ...

Page 2: ...nterference and 2 this device must accept any interference received including interference that may cause undesired operation Warning This is a class A product In a domestic environment this product may cause radio interference in which case the user may be required to take adequate measures This Class A digital apparatus complies with Canadian ICES 003 Cet appareil numérique de la classe A est co...

Page 3: ...rising out of the use or inability to use this product or documentation even if advised of the possibility of such damages TRADEMARKS AVer is a trademark owned by AVer Information Inc Other trademarks used herein for description purpose only belong to each of their companies COPYRIGHT 2022 AVer Information Inc All rights reserved June 7 2022 All rights of this object belong to AVer Information Inc...

Page 4: ...e product Do not drop the camera or subject it to physical shock Use the correct power supply voltage to avoid the damaging camera Do not place the camera where the cord can be stepped on as this may result in fraying or damage to the lead or the plug Hold the bottom of the camera with both hands to move the camera Do not grab the lens or lens holder to move the camera OK ...

Page 5: ... 8F No 157 Da An Rd Tucheng Dist New Taipei City 23673 Taiwan Tel 886 2 2269 8535 USA Branch office AVer Information Inc Americas https www averusa com 668 Mission Ct Fremont CA 94539 USA Tel 1 408 263 3828 Toll free 1 877 528 7824 Technical support support usa aver com Europe Branch office AVer Information Europe B V https www avereurope com Westblaak 134 3012 KM Rotterdam The Netherlands Tel 31 ...

Page 6: ...3 Video Output Connection 14 Camera Installation 17 Remote Control 18 Set Up the Camera 20 OSD Menu 20 IP Address Setup 20 Static IP 20 DHCP 21 OSD Menu Tree 22 Camera 22 Video Output 24 Network 24 Advanced Setting 24 System 25 Web Setup 26 Access the Web Interface of the Camera 26 Accessing the Camera via AVer IPCam Utility 26 Accessing the Camera via AVer PTZ Management 28 Live View 29 Camera Co...

Page 7: ...cess 33 Video Audio 34 Network 36 Tracking Settings 39 Presenter Mode 41 Zone Mode 46 Hybrid Mode 48 Gesture 50 NDI 52 System 54 Appendix 56 VISCA RS 232 Command Table 56 Visca over IP Settings 58 CGI Command 59 ...

Page 8: ...Power Cord 1 4 20 L 6 5mm Screw x2 Remote Control M3 x 6mm Screw x3 DIN8 to D Sub9 Cable RS 232 In Out Y Cable Cable Ties x4 The power cord will vary depending on the standard power outlet of the country where it is sold Optional Accessories Wall Mount Bracket Camera Controller CL01 For details on optional accessories please consult with your local dealer ...

Page 9: ... Type B 12 DC Power Jack Line input level 1Vrms max Mic input level 50mVrms max Supplied voltage 2 5V The model names with H do not have this feature LED Indicators LED Status Blue Blinking Auto Tracking On Blue Solid Normal Operation Red Blinking FW Updating Orange Blinking Camera Initialization Orange Solid Standby Purple Blinking Gesture Recognition 4 5 6 7 8 9 10 12 11 2 2 3 1 2 2 ...

Page 10: ...3 Pan and Tilt Angle ...

Page 11: ...4 Dimensions 156 5mm 180mm 82mm 145mm 161 3mm 191 5mm 46mm 72 5mm 80mm 156 5mm 180mm 145mm 161 3mm 216mm ...

Page 12: ...5 Ceiling Mount 153mm 180mm 161 3mm 200 8mm 80mm 104mm 35mm 112mm ...

Page 13: ...6 180mm 206mm 161 3mm 263 2mm Wall Mount 35 8mm 259 7mm ...

Page 14: ...upport IEEE 802 3AT PoE standard Lecture Capture System Camera PoE HDMI or LAN Record Laptop Management Presentation Video Conference Monitor TV Display Microphone Audio Input RS232 RS422 or IP Joystick Camera Control USB Web Application Remote Management 3G SDI or Router PoE Switch Ethernet Cable Not Included ...

Page 15: ...8 RS 232 and RS 422 Connection Connect through the RS 232 or RS 422 for camera control RS232 Laptop Joystick RS232 VISCA Cable Not Included ...

Page 16: ...put DTR Data Terminal Ready 2 Input DSR Data Set Ready 3 Output TXD Transmit Data 6 Input RXD Receiver Data VISCA OUT 7 Output DTR Data Terminal Ready 4 Input DSR Data Set Ready 8 Output TXD Transmit Data 9 Input RXD Receiver Data 5 Input I O Detect DIN8 DIN9 Shield GND Ground 1 2 3 4 5 6 7 8 9 ...

Page 17: ...10 RS 232 mini DIN9 to mini DIN8 Cable Pin Definition Mini DIN8 Cable Pin Definition 1 2 3 4 5 6 7 8 No Signal 1 DTR 2 DSR 3 TXD 4 GND 5 RXD 6 GND 7 NC 8 NC ...

Page 18: ...11 Din8 to D Sub9 Cable Pin Definition 6 7 8 3 4 5 1 2 1 5 6 9 ...

Page 19: ...cat5e splitter for multi camera connection Cat5e splitter pin assignment 1 2 3 4 5 6 7 8 1 2 3 4 5 6 7 8 1 2 3 4 5 6 7 8 Camera Camera Joystick Camera Joystick RS 422 Pin No Pin No Pin 1 TX 5 TX 2 TX 6 RX 3 RX 7 RX 4 TX 8 RX ...

Page 20: ...13 Audio Input Connection Connect the audio device for audio receiving Note Line input level 1Vrms max Mic input level 50mVrms max Supplied voltage 2 5V Microphone Audio Mixer ...

Page 21: ... video output Notes HDMI and 3G SDI monitors can be connected to camera and output live video simultaneously Assuming HDMI monitor is well connected before the camera turned on the OSD menu will be displayed on HDMI monitor in default The model names with H do not have 3G SDI Monitor TV HDMI Cable SDI Monitor 3G SDI Cable Not Included ...

Page 22: ...Cable Fixing Plate Installation 1 Secure the cable fixing plate to the camera with 3 M2 x 4mm screws included in the package 2 Plug in cables 3 Use 4 cable ties to secure the cables and cable fixing plate ...

Page 23: ...the mount bracket on the camera Screw 2 screws 1 4 20 L 6 5mm Included in the package 3 Slide the mount bracket with the camera into the mount bracket which secured on the ceiling Note Connect necessary cables after sliding the camera into the mount bracket 4 Secure the camera with screws Screw 3 screws M3 x 6mm Included in the package ...

Page 24: ...C longer than 3m away from podium Position center of classroom Distance between the camera and tracking target presenter Optical zoom ratio ability Upper body size Full body size 12X 3 16m 3 28m 16X 3 30m 4 55m 21X 3 40m 4 65m 30X 3 44m 3 76m Podium Blackboard Center of classroom ...

Page 25: ... 0 9 to set the preset position 6 Reset Press Reset Number button 0 9 to cancel pre configured preset position 7 WDR Turn on off WDR function 8 BLC Turn on off backlight compensation 9 Pan and tilt the camera 10 Enter Access the OSD menu confirm the selection or make a selection in OSD menu 11 PT Reset Reset the Pan Tilt position 12 L R DIR Left and right orientation setting Press L R DIR 1 button...

Page 26: ...to focus 18 Auto Tracking Auto Tracking on off 19 Freeze Freeze the live image 20 EV Short press to adjust EV level Long press EV to turn on RTMP Long press EV to turn off RTMP 21 Switch Change presenter 22 Tracking Point When presenter enters this area the camera will return tracking point 23 Upper Body Presenter s size on screen is upper body 24 Full Body Presenter s size on screen is full body ...

Page 27: ... use the and buttons to operate the OSD menu IP Address Setup Static IP 1 Press the button on the remote control to call out the OSD menu 2 Go to Network Static IP Note Turn the DHCP off before setting up static IP Network DHCP Off 3 Select the IP Address Gateway Netmask and DNS to configure Press and use and Numeric Pad to enter the data ...

Page 28: ...21 DHCP 1 Press the button on the remote control to call out the OSD menu 2 Go to Network DHCP On 3 After turning the DHCP on the user can go to System Information to view the IP address ...

Page 29: ...0 1 250 1 350 1 500 1 725 1 1000 1 1500 1 2000 1 3000 1 4000 1 6000 1 10000 Gain Limit Level 24dB 27dB 30dB 33dB 36dB 39dB 42dB Iris Priority Exposure Value 4 3 2 1 0 1 2 3 4 Iris Level F1 6 F1 8 F2 0 F2 4 F2 8 F3 4 F4 0 F4 8 F5 6 F6 8 F8 0 F11 F14 Close Gain Limit Level 24dB 27dB 30dB 33dB 36dB 39dB 42dB Slow Shutter On Off Manual Shutter Speed 1 1 1 2 1 4 1 8 1 15 1 30 1 60 1 90 1 100 1 125 1 18...

Page 30: ...ATW Indoor Outdoor One push Manual R Gain 0 255 B Gain 0 255 Pan Tilt Zoom Preset Speed 5 25 50 100 150 200 Digital Zoom Off On Digital Zoom Limit x2 x12 Pan Tilt Slow Off On Noise Reduction Off Low Mediu m High Saturation 0 10 Contrast 0 4 Sharpness 0 3 Mirror Off On Flip Off On ...

Page 31: ...20P 50 Network Set up IP mode DHCP or static IP 1st Layer 2nd Layer 3rd Layer Network DHCP Off On Static IP IP Address Gateway Mask DNS Advanced Setting 1st Layer 2nd Layer 3rd Layer 4th Layer Advanced Setting Audio Input Type Line In MIC In Auto Gain Control Off On Noise Suppression Off Low Normal Audio Volume 0 10 Control Serial Port RS 232 RS 422 Protocol VISCA PELCO D PELCO P AW Camera Address...

Page 32: ...on multiple cameras control also see No 3 Camera Select in Remote Control chapter NDI Enable disable NDI function Tally Enable tally function 1st Layer 2nd Layer 3rd Layer System Camera Selector 1 3 Status OSD Off On Language English 繁體中文日本語简体中文 한국어 Tiếng Việt NDI Off On Tally Disable Enable Information Model Name Version IP Address MAC Lens Mcu RK Factory Default Off On ...

Page 33: ...wnload center and run the IPCam Utility 2 Click Search and all available devices will be listed on the screen 3 Select a camera from the list the camera info will be displayed in the Settings field Note The default network of the camera is Static IP 192 168 1 168 and default ID Password are admin admin If you want to configure the network to DHCP input the ID Password in the Login field select the...

Page 34: ...ayed Chrome browser Please refer to the Live View chapter for more details Note If IPCam utility cannot find the camera please check the following 1 Please make sure the Ethernet connection of the camera is well connected 2 The camera and PC IPCam Utility are in the same LAN segment ...

Page 35: ...ll it 3 After setting up the user ID and password log in to the software default User Name Password admin admin 4 On the Main page of PTZ Management click Setup Add and then click Auto Search The cameras connected on the same LAN with the computer will be displayed 5 Click on the camera and input the camera ID and Password to add the camera to the device list default ID Password are admin admin Cl...

Page 36: ... Click the Camera Control tab to display the panel below for operation Pan Tilt Zoom Control Use and to navigate the camera view Adjust the Pan Speed and Tilt Speed if necessary Use and to zoom in or zoom out the live image You can also select Zoom Speed High Low Click to go back to home default position ...

Page 37: ...tion Digital Zoom Limit Adjust the digital zoom from x2 to x12 Relative Zoom Ratio Enable disable the function If this function is enabled the pan tilt speed will be automatically adjusted based on the zoom ratio The more the zoom ratio the slower the pan tilt speed Preset Affects PTZ Focus Values Only Enable this function to save only the value of pan tilt zoom and focus for the configured preset...

Page 38: ...eset position When operating the go to preset positions you can optionally adjust the Preset Speed or enable disable the Video Freeze while Preset function Video Freeze with Preset When this function is turned on the camera will not display the view along the path when moving from one position to another The camera will only display the view of the positions Preset Speed Adjust the preset speed ...

Page 39: ...l Auto Iris Priority Shutter Priority and Manual Select an exposure mode and optionally adjust the value of Exposure Value Gain Level Shutter Speed Gain Limit Level Iris Level and BLC Slow Shutter Enable disable the function WDR Enable disable the function Click the Default button to reset the Exposure settings to factory default ...

Page 40: ...click the Set button in the One Push field when placing a white paper sheet in front of the camera lens Saturation Adjust the value Contrast Adjust the value Sharpness Adjust the value Noise Filter Select Off Low Middle or High Mirror Enable disable the function Flip Enable disable the function LDC Enable disable the Lens Distortion Correction function Enable this function to automatically correct...

Page 41: ...ctivated Please refer to NDI for more details Stream Video Output Select a stream resolution on live view Options include 3840x2160 1920x1080 1280x720 640x480 or 640x360 Framerate Select a framerate for live stream 1 5 15 20 or 30 for power frequency 59 94Hz or 60Hz 1 5 15 20 or 25 for power frequency 50Hz Bitrate 512kbps 1Mbps 2Mbps 4Mbps 8Mbps 16Mbps 32Mbps or Auto I VOP Interval S Move scroll b...

Page 42: ...put Setup 1 Make sure that your HDMI monitor and cable support 4K HDMI 2 0 or above Select 2160p for Priority Mode via either Web or OSD menu Select 2160p 30 resolution at OSD menu to get 4K HDMI output 3G SDI does not support 4K 2 Select USB Only in the Video Mode field to get 4K USB output live stream will be off 3 Select Stream Only in the Video Mode field to get 4K live stream output USB will ...

Page 43: ... g YouTube To set up the RTMP settings 1 Input the Server URL and Stream Key of the broadcasting platform you use Please refer to the instruction of the broadcasting platform you use to get the RTMP server URL and stream key 2 Click Start Stream the camera stream should be transferred to your broadcasting platform 3 To stop broadcasting click STOP RTSP Security Configure the RTSP settings to displ...

Page 44: ...ow examples to set up SRT streaming Example 1 vMix Set the workstation and the TR300V2 camera in the same network Check the workstation s IP address Destination IP Example Select SRT Listener from Stream Type in vMix Input Select window Enter the information into the SRT Settings TR300V2 web interface then click on Start Stream Connect Status shows Connected ...

Page 45: ...105 127 8889 mode listener Note If there is no image please try right click on the source Transform Fit to screen to re scale image HTTPS Enable HTTPS to establish a secure connection between your browser and your camera To enable HTTPS access on your camera follow the steps below 1 Create a SSL certificate file for encryption and decryption 2 In the HTTPS setup field select On and then click the ...

Page 46: ...modes Presenter Camera will start tracking when a presenter appears on the camera view The camera will focus on the targeted presenter with less background if the Upper Body is selected for the People Size If the presenter is out of the camera view the camera will return to the pre configured Tracking Point Zone Camera will focus on the pre configured zones preset areas while tracking the presente...

Page 47: ...ing Mode Presenter Zone or Hybrid 3 Optionally click the Click Track button if you want to select a new target presenter to track a Click the Click Track button the targeted presenter will be highlighted with a red frame while the other detected presenter will be highlighted with a blue frame b Click on the presenter with a blue frame the targeted presenter will be changed to the clicked one ...

Page 48: ...et up the Tracking Point refer to step 1 Time of Return to Tracking Point Set the idle time sec for the camera to return to the Tracking Point Slide the bar to adjust the value People Size Select to track the presenter in Full Body entire body or Upper Body up to 60 of body while tracking Effective Tracking Area You can optionally set up a tracking area When Effective Tracking Area function is on ...

Page 49: ... in Configuring Multi Presenter Detection 3 The Presenter tracking mode setup is completed You can perform the function using the Tracking Control panel Configuring Multi Presenter Detection To configure the Multi Presenter Detection function 1 Set up a preset position to be used for Multi Presenter Detection say Preset 3 as illustrated below Ensure the camera view of this position cover the area ...

Page 50: ...enabled You can optionally change the dwell time for the camera to switch from multi presenter detection to single presenter tracking when the detected presenters have been decreasing from multiple to one By default the dwell time is set up with 3 sec To change the dwell time slide the bar of Time of Return to Tracking Point to adjust the value 3 When the Presenter tracking function is turned on t...

Page 51: ...ing in which the camera view will focus on the presenter Meanwhile when there is another presenter appears within the current camera view and then detected by the camera the camera will be triggered to the pre configured preset position Multi Presenter Detection will be triggered Multi Presenter Detection will not be triggered Current Camera View Preset Position bundled with Multi Presenter Detect...

Page 52: ... of body or FULL BODY to track the entire presenter in the view 4 Press Switch to switch between presenters Initially the camera tracks the one who is in the center of view Every switch follows the sequence left to right then back to far left one in the camera view see picture below To see which presenter is being tracked press numeric key 7 for seven times to call cancel engineering mode while tr...

Page 53: ...areas can be configured b Select a preset number from the drop down list Preset 6 9 c Use and to move the camera to the desired position d Click Save to save the position to the selected preset number A preset thumbnail will be displayed below the preview window e Repeat the steps to set up more preset areas Note To ensure smooth transition while tracking the presenter please overlap the set up pr...

Page 54: ... time sec for the camera to return to the Tracking Point Slide the bar to adjust the value 3 The Zone tracking mode setup is completed You can perform the function using the Tracking Control panel You can also use the supplied Remote Control to quickly set up the Zone Mode By default 2 blocks has initially selected if you use the Remote Control to set up the Zone Mode If you want to configure more...

Page 55: ...the camera will go back to the Tracking Point preset position To set up the Tracking Point a Select Preset 1 from the drop down list b Use and to adjust the camera view c Click Save to save this preset point as the Tracking Point 2 To configure the zones preset areas a Select a preset number from the drop down list Preset 10 13 b Use and to move the camera to the desired position c Click Save to s...

Page 56: ...e Tracking Area When Effective Tracking Area function is on the camera only tracks around the selected area Check the box to turn on the function and then click the Set button a red frame appears in the preview window Drag the upper left or the lower right corner of the red frame to adjust the tracking area Note The position of the red solid frame corresponds to the central position of the present...

Page 57: ...ing disabling Auto Tracking and switching people size between full and upper body PTZ Select to turn on the gesture control functions in the PTZ mode Gesture functions include zoom in out and pan tilt control Tracking PTZ Select to turn on the gesture control functions both in the Tracking and PTZ mode All of the Gesture functions will be enabled 3 When any of the following gestures are recognized...

Page 58: ...y Switch Shows four fingers beside your face to switch upper or full body size Zoom In Out Shows two fingers beside your shoulder and move up to zoom in move down to zoom out Pan Tilt Shows five fingers beside your shoulder and move camera to desired position Make a fist to stop camera movement ...

Page 59: ...the camera has been connected to the Internet b Check whether the firmware version of the camera is v31 or later to support the NDI function c On the camera Web page of NDI click the NDI Activate Function button to enter the license key and then click the Activate button A message pops up for camera reboot Click OK to reboot the camera d After activating the license key you should see the NDI opti...

Page 60: ...p Enter a name of the receive group The Receive Group allows you to limit which users on your LAN can see the NDI source For best results the Receive Group should remain Public Once the Receive Group is changed you will need to join the Receive Group through NDI Access Manager Reliable UDP Check the box to enable the UDP protocol Discovery Server Check the box to enable Discovery Server Input the ...

Page 61: ...d password input the new login ID and password and then click Change Language Change the Web UI language Status OSD Enable disable to display the status info on the live view When operating the Preset Save Preset Call Preset Cancel Preset Zoom or Tracking functions the status will be displayed on the live screen Setting Click Import Setting to import camera configurations Click Export Setting to e...

Page 62: ... the camera enters the Sleep mode the camera will turn to the selected preset point Sleep Timer Set up a duration for the sleep timer When there is no UVC connection and timer is up the camera will enter the sleep mode You can select Off to disable the sleep mode To perform this function ensure to select USB Only in the Video Audio Video Mode setup field Turn on Auto Tracking when using USB Video ...

Page 63: ...ute Position v26 or above 8x 01 06 02 VV WW 0Y 0Y 0Y 0Y 0Z 0Z 0Z 0Z FF VV Pan speed setting 0x01 low speed to 0x18 high speed WW Tilt speed setting 0x01 low speed to 0x18 high speed YYYY Pan Position 8A14 to 762C CENTER 0000 ZZZZ Tilt Position 468B to E898 Image Flip OFF CENTER 0000 On 8x 01 04 3D 02 FF Wdr ON OFF Off 8x 01 04 3D 03 FF CAM_MenuEnter 8x 01 7E 01 02 00 01 FF Enter Submenu Tally Lamp...

Page 64: ...F pqrs Zoom Position PT_Pos_Inq 8x 09 06 12 FF y0 50 0Y 0Y 0Y 0Y 0Z 0Z 0Z 0Z FF YYYY Pan Position 8A14 to 762C CENTER 0000 ZZZZ Tilt Position 468B to E898 Image Flip OFF CENTER 0000 CAM_Preset Inq 8x 09 04 3F FF y0 50 pp FF Return the last preset number which has been operated pp 01 FF y0 50 01 FF On y0 50 00 FF Off y0 50 01 FF Presenter y0 50 02 FF Zone y0 50 03 FF Hybrid y0 50 01 FF Full body y0...

Page 65: ...58 Visca over IP Settings ...

Page 66: ...tication cgi bin Set trk_update_detect 3 1 Click Track OFF GET Basic Authentication cgi bin Set trk_update_detect 3 0 GET Basic Authentication cgi bin Get trk_detect_num 3 Need to be sent along with Click Track ON command Reply trk_detect_num 3 X r n X The amount of humanoid outlines maximum 50 GET Basic Authentication cgi bin GetTrackingDetectZone X Reply focus 1 nzone 00 00 119 720 960 nzone 01 ...

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