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Indication

Status

On

AC power connected

Off

AC power disconnected

LED indications

62     Maintaining the Avaya S8730 Server for Modular Messaging

June 2009

Summary of Contents for S8730

Page 1: ...Maintaining the Avaya S8730 Server for Modular Messaging Issue 1 June 2009...

Page 2: ...s sole discretion bases the pricing of its licenses and can be without limitation an agent port or user an e mail or voice mail account in the name of a person or corporate function e g webmaster or h...

Page 3: ...an MAS port board 21 MAS port boards 21 Busying out ports on the MAS 22 Recording Dialogic Settings 22 Removing the PCI riser cage 24 Reseating a port board 25 Removing a port board 26 Installing a n...

Page 4: ...upply 50 Replacing a duplicate power supply 51 Chapter 9 LED indications 53 LED Overview 53 Front panel LEDs 53 Back panel LEDs 55 Systems Insight Display LEDs 56 Systems Insight Display Interpretatio...

Page 5: ...heavy for you Do not perform any action that causes hazards to the customer or that makes the equipment unsafe Before you start the system unit ensure that other technical support staff and customer p...

Page 6: ...dware Perform the following safety checks when servicing this unit 1 Check exterior covers for damage such as loose broken or sharp edges 2 Shutdown the system and unplug the AC power cords 3 Check th...

Page 7: ...e leads and accessories for that tester Use only one hand when working with powered on electrical equipment Keep the other hand in your pocket or behind your back This precaution can prevent a current...

Page 8: ...omponents only after attaching a wrist strap to your bare wrist Attach the other end of the wrist strap to a ground that terminates at the system ground such as any unpainted metallic chassis surface...

Page 9: ...either a lithium manganese dioxide a vanadium pentoxide or an alkaline type of battery Caution Dispose of used batteries according to the instructions provided with the battery You risk explosion if...

Page 10: ...Safety Information 10 Maintaining the Avaya S8730 Server for Modular Messaging June 2009...

Page 11: ...ough the switch or private branch exchange PBX The telephones must be of the same type as most of the telephones the customer plans to use on the system Preferably the test telephones will have a data...

Page 12: ...Site preparation 12 Maintaining the Avaya S8730 Server for Modular Messaging June 2009...

Page 13: ...1 Media drive bay DVD ROM CD RW media drive for model 03 DVD RAM RW media drive for models 04 and 05 2 Video connector 3 USB connectors 2 4 Systems Insight Display 5 Hard drive bays Two 146 GB hard d...

Page 14: ...or 7 Mouse connector 8 Serial connector 9 USB connectors 2 10 Video connector 11 iLo 2 connector not used 12 Unit Identification UID LED button Shutting down the MAS Prerequisites If the server is alr...

Page 15: ...2 Shutting down the MSS Prerequisites If the server is already in operation you must take it out of service to work inside the chassis Schedule and publicize a time when the server will be out of oper...

Page 16: ...l before removing the server from the rack for service Detach the Dialogic port board LAN Ethernet keyboard mouse and monitor cables as well as any other connections on the back of the server Label al...

Page 17: ...iver release the security screw on the latch handle 3 Lift the latch handle up 4 Slide the cover back lift it straight up and set it aside Replacing the server cover 1 Place the cover on the server so...

Page 18: ...the rack 1 Align the server on the rails and push the server into the rack until it is flush with the rack 2 Close both quick release levers on the front of the server to secure the server in the rac...

Page 19: ...the other end of the power cord into the UPS 3 If the server does not start automatically within 15 seconds of the power cord being connected turn the server on by pressing the power button on the fr...

Page 20: ...Server preparation and reinstallation 20 Maintaining the Avaya S8730 Server for Modular Messaging June 2009...

Page 21: ...servers do not use the PCI e form factor and cannot be transferred to the S8730 server The S8730 supports the following Dialogic boards Protocol Ports per MAS Supported boards Maximum number Analog 12...

Page 22: ...y that the status of all ports is Disabled 5 Close the Port Monitor window Recording Dialogic Settings Before you shut down the server record the settings for each Dialogic board in the MAS You must v...

Page 23: ...record the FirmwareFile2 and PBXSwitch parameters Click the Country tab and record the Country parameter For analog boards Click the Files tab and record the TSFFileName parameter Click the Misc tab a...

Page 24: ...CI riser cage Prerequisites Shut down the server Remove the server from the rack Remove the server cover Adding and replacing an MAS port board 24 Maintaining the Avaya S8730 Server for Modular Messag...

Page 25: ...tioning properly because of faulty connections Complete the following steps to verify that the board is properly seated 1 Locate the faulty board in the PCI cage 2 Ensure that the board is securely se...

Page 26: ...clockwise 4 While holding the PCI cage steady with one hand pull the port board directly out of the cage 5 Cycle power on the MAS to clear out the settings for the board that was removed a Leaving the...

Page 27: ...e S8730 server If necessary verify that the jumper is set correctly on all boards in the server Installing a new port board Preparing the port board Prerequisites Verify that you are observing all ESD...

Page 28: ...bottom and 4 middle If it has three boards install them in slots 3 bottom 4 middle and 5 top For the D 480JCT T1 EW and D 600JCT E1120 EW boards set the board ID and turn off power budgeting 1 Turn t...

Page 29: ...at the P8 jumper is only on pin 1 In the following graphic the setting on the left with pins 1 and 2 jumpered shows bus termination set to on The settings on the right show bus termination set to off...

Page 30: ...CI cage are number 3 bottom slot 4 middle slot and 5 top slot If a system has one board install it in slot 3 bottom If it has two boards install them in slots 3 bottom and 4 middle If it has three boa...

Page 31: ...sy signal when the board is not initialized 3 Set the JP2 jumper to the appropriate position for the system configuration For a system with three boards move the JP2 jumper on to pins 1 and 2 For a sy...

Page 32: ...2 Replace the mounting screw that secures the board 3 Turn the screw clockwise and tighten to secure the board in the slot 4 If the MAS has multiple port boards attach the Computer Telephony CT bus ca...

Page 33: ...connector to the CT bus edge connector of the second board c Attach the end connector to the CT bus edge connector of the third board 5 If the MAS has a single port board attach the CT bus cable to t...

Page 34: ...r chassis and slide the riser cage in the slots until it rests on the base of the chassis and is aligned with the two thumbscrew holes 2 Tighten the thumbscrews with the Torx screwdriver Adding and re...

Page 35: ...o the switch integration to connect the Dialogic port board to the corporate telephone switching system The organization responsible for maintaining the corporate switch must make the connection to th...

Page 36: ...es described in Avaya Modular Messaging Installation and Upgrades 1 After the server boots log on to the server using any valid Modular Messaging account that has local administration privileges 2 Use...

Page 37: ...d call followed by Connected The system should answer each connected call with a standard welcome message e Test the outcalling capability of all ports by first selecting a port in the Dialogic Line T...

Page 38: ...Adding and replacing an MAS port board 38 Maintaining the Avaya S8730 Server for Modular Messaging June 2009...

Page 39: ...release button to the left of the DVD drive bay 2 Slip the faulty DVD drive out of the drive bay 3 Slide the replacement DVD drive into the bay until it is fully seated Next steps Restore power to th...

Page 40: ...Replacing a DVD drive 40 Maintaining the Avaya S8730 Server for Modular Messaging June 2009...

Page 41: ...re several way to identify the hard drive that has failed A major alarm is generate when a hard drive fails The alarm includes the number of the failed drive For more information about displaying acti...

Page 42: ...ctive failure alert has been received for this drive To minimize the risk of data loss do not replace the drive until the expansion or migration is complete Flashing regularly 1 Hz Off Caution Do not...

Page 43: ...been received for this drive replace the drive as soon as possible Off Off The drive is offline Removing the defective hard drive 1 Press down on the locking tab 2 Lift the release lever 3 Slide the h...

Page 44: ...drive recovery For an MAS information event 1216 displays in the Windows Event Viewer System Event Log when the failed drive is replaced The MAS major alarm is resolved and a minor alarm is raised Whe...

Page 45: ...nsight display The position of the LED on the display corresponds to the position of the fan in the server Four fans are located at the front of the server and two are located in front of the PCI rise...

Page 46: ...d on top of the fan 2 Pull the faulty fan directly up and out of the bracket 3 Push the replacement fan into the bracket until it is fully seated Replacing a fan 46 Maintaining the Avaya S8730 Server...

Page 47: ...Next steps 1 Replace the cover on the server 2 Replace the server in the rack 3 Restore power to the server Maintaining the Avaya S8730 Server for Modular Messaging June 2009 47...

Page 48: ...Replacing a fan 48 Maintaining the Avaya S8730 Server for Modular Messaging June 2009...

Page 49: ...odel 05 used for the MSS H has redundant power supplies Use the replacement procedure that apply to the model you are servicing When a power supply fails its LED lights amber on the system insight dis...

Page 50: ...y and some internal circuity remain active until you remove AC power Caution To prevent improper cooling and thermal damage do not operate the server unless all bays are populated with either a compon...

Page 51: ...ace a power supply in a server with a duplicate power supply Warning To reduce the risk of personal injury from hot surfaces allow the power supply to cool before touching it Caution To prevent improp...

Page 52: ...the power supply until you install the power supply 6 Ensure that the tab is locked into place and that the power supply is securely seated in the bay 7 Restore power to the server 8 Verify that the...

Page 53: ...server has LEDs in the following locations Front panel Rear panel Insight display located on the front of the server Hard drive PCI riser cage Battery pack Front panel LEDs Maintaining the Avaya S8730...

Page 54: ...wer supply failure To identify component in critical state see Systems Insight Display LEDs 4 NIC 1 link activity LED Corporate Network Green Network link Flashing Network link and activity Off No lin...

Page 55: ...Blue Activated Flashing System being remotely managed Off Deactivated 3 NIC iLO 2 activity LED Green Network activity Flashing Network activity Off No network activity 4 NIC iLO 2 link LED Green Netw...

Page 56: ...combination with the internal health LED provide information about the status of the server System Insight Display LED and color Internal Health LED color Status Processor failure socket X amber Red...

Page 57: ...s failed Memory group is populated with different DIMM types all DIMMs are mismatched Amber One or more of the following conditions may exist DIMM in slot X is in a pre failure condition Memory group...

Page 58: ...or a predictive failure alert has been received for this drive On off or flashing Steadily blue The drive is operating normally On Amber flashing regularly 1 Hz A predictive failure alert has been rec...

Page 59: ...ived for this drive replace the drive as soon as possible Flashing irregularly Off The drive is active and is operating normally Off Steadily amber A critical fault condition has been identified for t...

Page 60: ...ted The auxiliary voltage is used to preserve Battery Backed Write Cache BBWC data and is available any time that the system power cords are connected to a power supply 3 Amber Battery health LED 4 Gr...

Page 61: ...orarily unavailable until charging is complete Steady glow The battery pack is fully charged and posted write data is stored in the cache Off The battery pack is fully charged and there is no posted w...

Page 62: ...Indication Status On AC power connected Off AC power disconnected LED indications 62 Maintaining the Avaya S8730 Server for Modular Messaging June 2009...

Page 63: ...front panel LEDs 53 H hard drive installing replacement 44 RAID rebuild status 44 removing 43 hook switch state D 120JCT LS EW 29 D 41JCT LS EW 30 J jumpers setting dialogic 27 L LEDs 41 53 55 56 58 6...

Page 64: ...51 DVD drive 39 fan 45 PCI riser cage 34 server cover 17 server in rack 18 single power supply 50 reseating port boards 25 restoring power 19 S safety 5 6 8 9 battery 9 electrical 6 ESD 8 inspection 6...

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