Avaya M7100N, User Manual

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M7100 Telephone User Guide Page 36
- Issue 02c (13 March 2014) IP Office
5.2 Holding Calls
You can hold as many calls as your phone can receive.
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The held call will still occupy the call appearance on which it was made or answered.
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While held, the caller will hear music on hold. If your system does not have music on hold available, the caller will
hear double beep tones every few seconds.
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If you have more than one call on your phone, either held or connected, you can start a conference between
yourself and the calls.
Calls that you have held will recall to your phone when it is idle if they have been on hold for too long. The default hold
timeout for the telephone system is 15 seconds but it can be changed by the system administrator. Hold recall calls
ignore any forwarding or do not disturb settings you have set.
Important - Holding Conference Calls
You can hold a conference call in the same way as holding a normal call. Holding the conference call does not affect the
other conference parties who can continue talking. You will also still be listed as a member of the conference call in the
conference details.
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!
Warning
This only applies to conference calls hosted by your own telephone system. Holding your call to a conference
hosted on another telephone system will cause that conference to hear your system's music on hold.
You can use the Hold key to cycle between your virtual call appearances including held calls and dial tone.
5.2.1 Transferring a Held Call
When you already have a call on hold and a call connected, you can connect them by starting a conference. Press
Feature 3. Your current call and the held call will be connected. You can now
drop yourself from the conference.
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