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Avaya IP Office HP DL120G7 Technical Bulletin Download Page 56

 

 

IP Office Technical Bulletin number 145 

COMPAS ID 157236 Issue 2 

 

Page 56 of 59 

10.3 

VoiceMail Pro Software Upgrade 

The VoiceMail Pro must be running version 7.0/8.0 to upgrade directly to 8.1. Any 
previous versions must be upgraded to 7.0 before an upgrade to 8.1 is made. If 
running a software version older than 4.0 then please refer to Technical Bulletin 109. 
 

Note: There has been an isolated report during field trials of the module configuration 
being lost after an upgrade (see known issues section). Please make sure that all 
configurations are Backed Up prior to the upgrade in order to Restore data in the 
event of any loss. 

. 
 

10.4 

one-X Portal for IP Office Software Upgrade 

The one-X Portal must be running version 7.0/8.0 to upgrade directly to 8.1. Any 
previous versions must be upgraded to 7.0 before an upgrade to 8.1 is made.  
 

 

10.5 

Customer Call Reporter Software Upgrade 

The VoiceMail Pro must be running version 7.0/8.0 to upgrade directly to 8.1. Any 
previous versions must be upgraded to 7.0 before an upgrade to 8.1 is made. 
 
To upgrade earlier versions of IP Office Customer Call Reporter, you must first 
upgrade your setup as documented in Technical Bulletin 133 to 7.0 before you 
upgrade to 8.1 
 

Note: Any versions of Customer Call Reporter earlier than 8.0 will not connect to an 
IP Office system running 8.1 core software. This is due to a change in the data 
stream that connects the IP Office to the Customer Call Reporter. Therefore make 
sure that you upgrade your Customer Call Reporter immediately after upgrading your 
IP Office core software or your CCR will cease to work until it has been upgraded. 

 

 
 
10.6 

IP Office Application Server Software Upgrade 

The Application Server must be running version 7.0/8.0 to upgrade directly to 8.1. 
Any previous versions must be upgraded to 7.0 before an upgrade to 8.1 is made. 
 
Note: 

For new installs of R8.1 the Web Control panel default username/password has been 
changed to: 

User: Administrator 
Password: Administrator 

Note: Upgrades will retain their existing credentials. 
 
If Microsoft IE is used to access the Web Control panel then make sure that the 
Browser Mode is set to IE9 view not IE9 Compatibility view. 
 

To set this enter 
F12->change Browser Mode to IE9 

 
 
 

Summary of Contents for IP Office HP DL120G7

Page 1: ...COMPAS ID 157236 Issue 2 Page 1 of 59 IP Office Technical Bulletin Bulletin no 145 Date 16th July 2012 Title General Availability GA of IP Office Release 8 1...

Page 2: ...IP Office Web Manager 30 6 2 Telephony Features 31 6 3 Customer Call Reporter CCR Enhancements 33 6 4 VoiceMail Pro Enhancements 40 6 5 SSL VPN Remote Access 42 6 6 Audio Branding Experience Changes...

Page 3: ...ading UC offer alongside the IP Office one X offerings SME capabilities are enhanced through reduced cost of support with SSL VPN remote access and also include support for more SIP Trunk implementati...

Page 4: ...s Contact Center Enhancements o Scheduled Reports for the current day o CDR Answered event renaming o Changes to duration of events for CDR o Wallboard Manual Layout and Font Sizing o Wallboard Bookma...

Page 5: ...os with other Avaya products have been tested and will be supported going forward that include o IP Office 8 1 and Avaya Aura Communication Manager 6 2 via H 323 o IP Office 8 1 and BCM 6 0 via SIP o...

Page 6: ...ns and trunk ports There are two server platforms that will be available from Avaya IP Office Server Edition Primary Secondary Server o HP DL 360G7 o HP DL 120G7 IP Office Server Edition Expansion Ser...

Page 7: ...hannels Model Order Code Description Application RAM CPU Power Supply RAID HP DL360G7 270393 DL360G7 SRVR IPO R8 1 SE Primary Primary or Secondary 12GB Dual Quad Core Hot Swap Yes HP DL120G7 270395 DL...

Page 8: ...not visible in the license summary then purchase and install an Essential Edition license prior to attempting the R8 1 upgrade 3 2 Avaya Softphone License This new license can be used to enable use of...

Page 9: ...n system can be added for additional scalability as can the IP500v2 expansion system which can also be used to provide support for analog digital stations and trunk ports A separate one X Portal serve...

Page 10: ...ry Se essential so network des communica rver IP Off ver Jade Voicemail y and Mobil ment web po plications t supported release pported on A the shelf ra the HP DL Dual Quad ony capabili phones H 3 ere...

Page 11: ...bac he Seconda is no backu optional c atform sam vides backu cation er phone ca m phones us P H 323 trun hannels 64 ging full c es for HP DL only suppo ad Core 3 1 250 users 4 ers he maximum 000 users...

Page 12: ...64 n be backed nt access fo only suppo IP500v2 Ex ystem can xisting custo ion solution ds are not su rver Edition or Linux Ex ystem is an o support re orm as the l System o server platfo M single PS...

Page 13: ...Analog ogue and TD 323 up to up to 8 up to 16 up to 204 hannels 64 n be backed only suppo one X Port x portal us Server the e HP DL12 ed P Office op essing capa from Prima Portal users optional co m i...

Page 14: ...se note that the Administrator password MUST be the same on all nodes on the network otherwise any upgrade will fail The interface is available in 9 languages English German Italian Spanish French Por...

Page 15: ...Edition network When you start to configure the systems you will see it is almost the same as managing a standard IP Office system This reduces the training that is required and retains existing IP Of...

Page 16: ...this top level is shared across all systems in the network Note Dial short codes are not shared across systems and will be unique to each device in the network Underneath this area you will see the c...

Page 17: ...have been made for example changes made in a rainy day scenario The Server Edition Manager can also create load edit save a complete offline file set Saving a file set creates a cfi index file plus a...

Page 18: ...to make any other changes to the settings Templates are saved on the Primary server so they can be used from any PC that you are using you do not need to worry about having to use the same PC you used...

Page 19: ...the system for example it will setup the Voicemail access it will delete any existing SCN trunks and add a new trunk to the Primary and Secondary server if present hunt groups will be deleted as these...

Page 20: ...r Auto failback control device rediscovery idle group o Inter IP Office device links Multi Site Network SCN backup Double star 1 1 resilience Auto failback control device rediscovery o Inter IP Office...

Page 21: ...n The feature Key Serial Number System ID used by the Linux servers is derived from a combination of server hardware parameters and is a 40 character string IP Office Server Edition supports centraliz...

Page 22: ...nistered and used locally on the Secondary and Expansion For customers who already have IP500v2 systems that they migrate to Server Edition expansion systems some of the existing licenses can stay on...

Page 23: ...nvironment It consists of a number of screens for the End user license agreement the server type the network settings time and companding settings and Linux root password The Ignition process will run...

Page 24: ...nsion systems The aim is to keep all of the components in the network on the same software level Systems can also be upgraded and patched separately if required The Primary server can be upgraded in 2...

Page 25: ...Management page Caveats There are a number of things to be aware of when using IP Office for Linux components There is no administrable firewall so if required an external firewall would be needed for...

Page 26: ...or nicator for W er an innova phone calls ail all from t vers the intu media menu on for users ient provide upon the m Windows Windows wi s for IP Offic atures Office Syste gh contacts ct ise contacts...

Page 27: ...m requirem nuals availa nd Disconne esume calls e concurren Indicator onference b ate and use y and user p ice soft clie M message m a spotligh ort Summa Device supp Windows wil ws 7 Ente s 7 Ultimat...

Page 28: ...following with iOS 5 0 m requirem nuals availa iPad Featu Pad will sup IP Office ts and IP Of gh contacts ise contacts me concurrent onference b ate and use y and user p ice soft clie M message m a s...

Page 29: ...and Mo on ion vanced vanced Serv cture for IP Office ication and ld un hold m such as IM odes Add Avay er Office User e communic collaboratio mute un mu M and prese on License ya Softphone e Worker o...

Page 30: ...store ow be used n the Syste ocal PC or t will not be ow be used es for the sy nt itself It ca anager n Fields elds have b with the fie ds supported ation e been add to backup a m SD card the system a...

Page 31: ...ing n made to th onf option is 00 and 960 ference wo d any calls t esult of pres currently hig alls held pe duction of t he registratio g file to con eature is su sed IP Offic Remote Ac t effort for E...

Page 32: ...put their current call on hold pending transfer even if there are no free call appearances available RTP Port Number Range The minimum gap between the minimum and maximum port numbers has been reduced...

Page 33: ...scheduled to capture data up to the previous day For example a report to capture 1 day will report on data captured the previous day A report to capture 2 weeks will report on data captured in the la...

Page 34: ...the Answered state just represented the time spent in that state so a new event has been added to capture a newly answered call The new event is called New Call and it will replace the Answered event...

Page 35: ...are shown as Answered and Lost calls when CSR is targeted at agents Previously those calls would never be reported against agents CCR DDI Report A new custom sample report will be available to custom...

Page 36: ...e other controls are disabled This means that the wallboard is in automatic layout mode Checking the checkbox enables manual layout mode which allows each wallboard cell to be manually placed and size...

Page 37: ...ill be named according to the wallboard name Once the link is available navigating to it will enter the wallboard without a login process This allows for the link or a command file containing the link...

Page 38: ...ce on the leader board the agent name will be truncated to 13 characters from 15 when the statistics are displayed The format of the statistics is the same as in the other feature cells showing the sa...

Page 39: ...y one row and column and would be empty Statistics and queues can then be dropped onto this cell For each additional queue a new row will be created and for each additional statistic a new column will...

Page 40: ...s in Distri as the actu by the Cent ient is conn earlier the tab cements ver reinstate only way an anually shut r now has th operation a m the File M s e VoiceMail gth for mailb password le 0 The Intu...

Page 41: ...the C ments that a able in Engl ted on the U guages can Pack DVDs n all langua supported o hen upgrad o prevent the erver Edition re available efault mode em becomes occur when occur whe urable timeo...

Page 42: ...ice r Server Ed aps syslog service con e the tunne e the tunne nces of SSL e with the A g on an old re tunnelling and an Ava unnel allows such as fau ne element Avaya to p option of a an choose to ctu...

Page 43: ...aya IP Office Manager Voicemail Pro Administration Embedded Voicemail Installation Guide Avaya VPN Gateway documentation Avaya VMware Getting Started Guide Avaya VPN Gateway NN46120 302 Avaya VPN Gate...

Page 44: ...connection This channel allows the clients to receive contact information call logs and presence information from the one X Portal The user must open port 8069 on the one X Portal server for use by t...

Page 45: ...RFC 4028 compliant By default UPDATE Supported is not enabled and IP Office will send RE INVITE messages for session refresh If UPDATE Supported is Allow or Auto and the other party supports UPDATE s...

Page 46: ...n Proxy Authorization only if the network specifically requests this for one IP Office request In R8 1 IP Office will now cache the nonce received with the challenge or with the Authentication Info he...

Page 47: ...e 8 1 has not been tested in any configuration involving Avaya Aura Session Manager SM IP Office Communication Manager Interoperability The H323 protocol is used for trunks between the IP Office nodes...

Page 48: ...rs to migrate a network of BCM step by step to an IP Office SCN or Server Edition network Protocol Support o IP Office to BCM SIP o BCM to BCM SIP or SIP MCDN o IP Office to IP Office H323 SCN or SIP...

Page 49: ...e to CS1000 SIP o IP Office to IP Office SIP or H323 SCN Networking o BCM to BCM SIP or SIP MCDN o BCM to CS1000 SIP or SIP MCDN Platform Requirements o IP Office Release IP Office 8 1 Edition Essenti...

Page 50: ...grade from R7 to R8 25722 Core Platform FNE32 call to a busy extension causes a system reset 22932 DCP Terminals DSS Module limit warnings when no DSS units are in use 27137 Manager If you upload chan...

Page 51: ...28675 Manager Known Units discovery does not work None 28401 Manager Can t connect to an unsecure IP500v2 using secure Manager and connectivity to the unit is intermittently lost Use unsecure option...

Page 52: ...calling number is over 10 digits Use TUI to set the timeout value 28939 VMPro VMPro Advice on Call Recording setting switched back on after upgrade Turn off manually 28885 VMPro Voicemail Pro Configur...

Page 53: ...Communication Processor 8 1 80 9 10 2 Core Software Upgrade Summary The IP500 IP500v2 must be at version R7 0 R8 0 prior to upgrading to R8 1 For example if a system is at R6 0 then an R8 1 upgrade l...

Page 54: ...5621SW VPN App 2 5 2 1603 1608 1616 1 3100 1616 Button Module 32 App 1 1 0 9620 9630 9640 9650 3 1 04_S 9608 9611 9621 9641 Kernel S96x1_UKR_V13r47_V13r47 9608 9611 Application S9608_11HALBR6_2_1_19U...

Page 55: ...IPBS2 Firmware 5 0 11 IPBL DECT Gateway Boot Firmware 5 0 11 IPBL DECT Gateway Firmware 5 0 11 GRBS ISDN RFP Firmware R5C 3 40 AIWS Firmware 2 73 AIWS2 Firmware 3 13 WinPDM Windows Portable Device Ma...

Page 56: ...ore an upgrade to 8 1 is made To upgrade earlier versions of IP Office Customer Call Reporter you must first upgrade your setup as documented in Technical Bulletin 133 to 7 0 before you upgrade to 8 1...

Page 57: ...or zip file in order to upgrade all the necessary applications and components The ISO images RPM s and ZIP files 8 1 80 9 and USB Initiator 2 0 3 are available via the Avaya support website http supp...

Page 58: ...APPL SRVR DVD Note It may be acceptable to duplicate this media but your contract with Avaya should be reviewed If permitted copies may then be made which must contain an Avaya Proprietary Notice on...

Page 59: ...be downloaded from http support avaya com 11 6 IP Office Software Applications and License Key Process General Availability GA IP Office software applications are orderable by Avaya Partners from thei...

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