IP Office Technical Bulletin number 145
COMPAS ID 157236 Issue 2
Page 36 of 59
Support for the 96x1 Telephones
CCR will support agents using the new 96x1 sets. The following sets are part of the
96x1 family: 9608, 9611, 9621 and 9641.
Client Browsers on Windows 7
Browser access for IP Office Customer Call Reporter is now supported on Windows
7 (Windows 7 Professional, Enterprise and Ultimate - 32 and 64 bit).
Client Browser Support Changes
Safari is no longer supported as a browser for CCR.
Wallboard – Manual Layout and Font Sizing
A new configuration section has been introduced on the main Background and
Content Settings dialog.
For new and existing wallboards, the checkbox is unchecked and the other controls
are disabled. This means that the wallboard is in ‘automatic’ layout mode. Checking
the checkbox enables ‘manual’ layout mode, which allows each wallboard cell to be
manually placed and sized on the canvas, although there is no initial change of
position or size for existing cells.
Cells are positioned via the existing striped grip bar at the top of the cell and resized
using a 5px wide 'hot' border that is available around the sides and corners of the
cell. These change the mouse cursor shape and allow the cell to be resized in one
direction from the sides, or both directions from the corners, by dragging.
The size and position of each cell is recorded along with the wallboard definition for
later reloading. The wallboard cells can overlap, the layering or z-indexing of the cells
will also be recorded, so that they are shown in a front-to-back style according to the
content.