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INDeX 10.1

4602 IP Telephone User's Guide

38DHB0002UKFV Issue 1 (28/05/2003)

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Summary of Contents for INDeX 10.1 4602

Page 1: ...0002UKFV Issue 1 28 05 2003 D i t d o c u me n t wo r d t ua a n g e b o d e nd o o r T e l e c o mH u n t e r D éz a k e l i j k eT e l e c o m we b s h o p T 0 8 87 4 6 34 4 4 s a l e s T e l e c o mH u n t e r n l www T e l e c o mH u n t e r n l ...

Page 2: ...ersonal Speed Dials 8 Busy or Unanswered 9 If Busy or Unanswered 9 Leaving a Message 9 Arrange a Callback 10 Camp On and Wait 10 Answering Calls 11 Answering Normal Calls 11 Answer a Message 11 Transfer Park Hold Calls 12 Using Transfer Park Hold 12 Transferring Calls 12 Parking Calls 13 Holding Calls 13 Diverting Calls 14 Using Diverts 14 Switching No Calls On Off 14 Setting Up a Divert 15 Switch...

Page 3: ...or connection to 4602 IP Telephone LINE RJ45 Socket for connection to LAN Socket for connection to Power Supply at rear Power Unit Further Help In all instances first seek help from your System Manager They will seek further assistance from your system s Maintainer if necessary System Manager on extension This guide is also available in several computer formats e g Windows Help Adobe Acrobat Conta...

Page 4: ... lamp above the display panel The method for answering the message and or clearing the lamp is as follows To answer a message waiting lamp 1 Either press the Messages button or lift the handset and dial 1 The system rings the extension that left the message To cancel a message waiting lamp 1 Lift the handset and dial 2 Replace the handset Transfer Button During a call you can press the TRANSFER bu...

Page 5: ...tance calls Dialling Timeout After you start dialling if you do not dial another digit for several seconds the system assumes that you have finished dialling The system then ignores any further digits that you dial By default the timeout is 5 seconds though this can be altered Feature Passcode The requirement to enter your passcode for many of the phone s functions indicated by a double tone can b...

Page 6: ... The method below uses normal dialling to make external calls The system may apply call barring to some or all external numbers You can also lock your phone by wrong passcode entry see page 16 To dial an external call 1 Lift the handset and dial 9 Your System Manager will inform you if you need to dial a different number 2 Dial the telephone number 3 During the call you can do hold or transfer it ...

Page 7: ... To end the call replace the handset Making a Page Call You can page any free INDeX 20 series phone or turret or group of such phones They hear the call without doing anything though you cannot hear them If wanted they can turn the page into a normal call If the extension you page is diverting calls the page also diverts except group pages To page an extension or group 1 Lift the handset and dial ...

Page 8: ...rsonal Speed Dials If external prefix 9 to the stored number this is the normal number to seize an external line Your System Manager will inform you if you have to add a different prefix number To store a personal speed dial number 1 Lift the handset and immediately dial 0 2 Broken dial tone Dial the speed dial store to use 00 to 09 3 Loud pip Dial your passcode see page 16 You will then hear eith...

Page 9: ...essage The system can store you extension number as a message for another extension to call you If that extension has a message lamp the system also lights the lamp supported on all INDeX phones plus some standard telephones If your call was diverted the message goes to the extension from which you were diverted To leave a message 1 Dial 1 or press Messages Your call ends unless the extension call...

Page 10: ...k 1 Dial 2 The system ends your call unless you already have a callback set 2 Replace the handset Camp On and Wait If the extension you call is busy you can camp on and wait This flashes the lamp on the busy extension if it is an INDeX phone If it is an INDeX display phone the display shows your name and number While camped on you cannot make or receive any other calls To Camp On to a busy extensi...

Page 11: ...ther extension is in your group In addition your phone can store a pickup group number see below You can then pick up incoming external calls ringing any phone in that group To pick up any ringing phone 1 Lift the handset and dial the extension number followed by 9 2 Continue the call as normal To pick up ringing phones in a group 1 Lift the handset and press HOLD to pickup the longest ringing cal...

Page 12: ...age 13 2 Dial the extension to which you want to transfer the call 3 Replace the handset you can do this even if you hear ringing or busy tone To make an announced transfer 1 Dial HOLD to hold your current call Do not replace the handset as this parks the call see page 13 2 Dial the extension to which you want to transfer the call 3 If unanswered dial HOLD to retrieve the held call 4 If answered a...

Page 13: ...stem hear music You can only hold one call at a time You can transfer a call to an extension that is ringing or giving busy tone If the call waits unanswered for too long it may recall to your extension To hold a call 1 Dial HOLD 2 If you now replace the handset the system parks the call see Parking Calls previous page 3 Retrieve the call by dialling HOLD again or while holding the call make anoth...

Page 14: ...tting a divert all number it diverts all callers and even the divert extension cannot call you If you switch it on without setting a divert all number all callers hear continuous tone Whilst on you hear a repeated single pip if you lift the handset but you can still make calls Switching no calls on takes the phone out of group Note Your System Manager can prevent use of the no calls feature To swi...

Page 15: ...ss and then dial the number followed by If you enter an external number max of 28 digits remember to add the normal external call prefix You will hear either Continuous tone Invalid number Replace the handset and start again Broken dial tone Number entered accepted and Divert is switched on Replace the handset Switching a Divert On or Off When divert all is on you hear broken dial tone when you li...

Page 16: ...veral actions Callback How long a callback rings before cancelling Group hunting How long calls to a group of which you are a member ring before trying another member Divert on no answer How long calls ring at your phone before the system uses Divert on No Answer if set To set the ringer timeout 1 Lift the handset and immediately dial 0 2 Broken dial tone Dial 13 ringer timeout 3 Loud pip Dial you...

Page 17: ...e 4602 IP Telephones cannot start or add calls to a conference but can be invited to join in a conference or to dial in to a conference To join a conference 1 An incoming caller may invite you to join a conference If you agree do not hang up but wait until you hear a short bleep to tell you that you are in conference Joining a dial in conference 1 To join a dial in conference call dial the confere...

Page 18: ...r the normal voice manager greeting telling you what messages you have Dial 7 and select one of the following Temporary Greeting Dial 0 This replaces your permanent greeting until it is automatically deleted at a set time ___ ___ am pm Record Name Dial 1 Set Password Dial 2 Do not set an obvious password such as 1234 0000 or your extension number Day Alert Number Dial 3 During day service the Voic...

Page 19: ...al 3 To hear the previous message Dial 1 To rewind the message Dial 4 To fast forward the message Dial 6 To hear the message details date time Dial 5 To record a message in another mailbox Dial 2 Actioning Messages While playing a message you can action it in several ways To action a message Dial 0 and select one of the following To delete the message Dial To copy the message to another mailbox Di...

Page 20: ...ame time The system tries the first free members always starting from the front of the group If unanswered after a short time the system tries the next free member and continues to shuttle between the first two free members Longest Waiting The system tries the free members in order of how long they have been free starting with the longest free Software Release The release or version level of softw...

Page 21: ... customise 18 Make call Index External 6 Internal 7 Redial 6 Manager transfer 14 Message Leave 9 Message light number 18 Messages Actioning 19 Name mailbox 18 Night service Effects of 5 No calls On off 14 Out of Group 17 Page Make 7 Park calls 13 Passcode Mailbox 18 Passcode Terminal 16 Permanent greeting 18 Pickup 11 Pickup group 11 Pilot group 17 Record message 19 Redial 6 Redirect 19 Reply to m...

Page 22: ...licensed to Avaya This document contains propriety information of Avaya and is not to be disclosed or used except in accordance with applicable agreements Any comments or suggestions regarding this document should be sent to wgctechpubs avaya com Copyright 2003 Avaya All rights reserved Avaya Sterling Court 15 21 Mundells Welwyn Garden City Hertfordshire AL7 1LZ England Tel 44 0 1707 392200 Fax 44...

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