Index - Page 37
MultiMedia Module iContact Manual
Index - Page 37
40DHB0002UKDB – Issue 2 (04/2003)
Index
Accept.......................................................... 8 , 9
Answer/Dial/ HangUp ....................................... 9
Attachment ..................................................... 28
Auto Accept ............................................. 14 , 22
Auto Dial .................................................. 14 , 31
Auto Request Every................................. 14 , 21
Call Back Number........................................... 26
Chat .................................................. 10 , 29 , 30
Closing a Contact ........................................... 24
Conference ....................................................... 9
Configuration .................................................... 5
Configuration Properties window......................... 5
Contact Name..................... 25 , 26 , 27 , 29 , 31
Content Window .......................... 8 , 12 , 21 , 22
E-mail ............................................................. 10
E-mail Requests ............................................. 27
Exiting............................................................... 7
Fast Transfer ............................................. 9 , 25
Follow-up ..................................... 9 , 14 , 23 , 31
Rescheduling a Contact..................................... 23
Rescheduling a Telephony Call......................... 23
Genie ....................................................... 13 , 15
Enable Genie ..................................................... 15
Let Genie Announce All User Logins................. 15
Let Genie Announce Internal Messages ........... 15
Let Genie Announce Offered Contacts.............. 15
Let Genie Talk ................................................... 15
Hide Tool Text ................................................. 8
Hold/Unhold...................................................... 9
ID ................................... 7 , 25 , 26 , 27 , 29 , 31
Inbound Telephone Contacts ......................... 25
Inbox......... 8 , 11 , 21 , 22 , 25 , 26 , 27 , 29 , 31
Interaction Time....................................... 10 , 22
Internal Collaboration Features ............... 17 , 34
Making an Internal Phone Call........................... 17
Sending an Internal Memo................................. 18
Sending Internal e-mail...................................... 19
Viewing Team Member Status........................... 17
iServer Properties
Default.................................................................. 5
iServer Property settings .................................. 5
Login................................................................. 7
Making an Outbound Call............................... 32
Media Name ....................... 25 , 26 , 27 , 29 , 31
Media Status .................................................. 11
Blue Flag............................................................ 11
Closed Envelope................................................ 11
Envelope Flap Red ............................................ 11
Envelope Open .................................................. 11
People Icon ........................................................ 11
Red Flag ............................................................ 11
Outlook ................ 3 , 4 , 8 , 10 , 14 , 23 , 28 , 33
Outlook Journal .............................................. 24
Phone State.................................................... 10
Preview........................................................... 14
Preview Time.................................................. 10
Preview Window...................................... 12 , 22
Proactive Campaign ................................ 10 , 23
Proactive Outbound Campaign Contacts ....... 31
Properties ................. 5 , 8 , 10 , 13 , 15 , 20 , 21
Auto-accept........................................................ 21
User Property settings .................................. 6 , 14
Ready / Not Ready ........................................... 9
Ready Status............................................. 9 , 10
Received
.......................................................... 29
Received Time ................................. 25 , 26 , 27
Reject .......................................................... 8 , 9
Request ....................................................... 8 , 9
Request Mode ......................................... 14 , 21
Selective Mode........................................ 14 , 22
Status bar ....................................................... 10
Team members .............................................. 10
Team Members .............................................. 17
Telephony........................................... 5 , 10 , 25
Telephony Properties
ACD DN ............................................................... 6
Dial Prefix............................................................. 6
DN........................................................................ 6
Telephony Property Settings ............................ 6
Vertical Icon bar ................................. 7 , 10 , 33
WWW ...................................................... 10 , 26
