Page 14 - Properties Menu
Properties and Internal Collaboration Features
Page 14 - Properties and Internal Collaboration Features
MultiMedia Module iContact Manual
Properties Menu
40DHB0002UKDB – Issue 2 (04/2003)
User Properties settings
Take the time to familiarize yourself with your User Properties settings. If a field setting
is enabled, you have the option to turn it on, by checking the appropriate box. Or you
can turn it off, by removing the check mark from the corresponding box. If any setting is
disabled, you have not been granted the right to change the settings. The following is a
description of User Property functions and how they impact contact handling
procedures.
User Property settings
Functions
Auto Dial
The system auto-dials a phone number for the contact
that you have selected. The phone number appears in
the phone number field on the toolbar. If this property is
not checked, you must manually click the Dial button to
place an outbound call.
Auto Accept
The system automatically opens the contact request in
sequence. If Auto Accept is not checked, you must
manually accept or reject the contact.
Auto Accept DN
The system automatically answers calls coming into a
secondary line. If the box is not checked, you are
required to answer manually.(Disabled).
Log Outlook Journal
Logs the contents of the entire interaction in the Journal
including Comments and Follow-up reasons.
Selective Mode
In Selective mode, you have the liberty to review
requests from any media queue before selecting a
contact for response
Preview
Preview time displays the allowable time to preview a
contact request prior to acceptance. If this field is
enabled, you can click the arrow buttons to change the
length of the preview interval.
In Auto Accept mode incoming contacts require
immediate attention. The Preview time is set to “0”.
Request Mode
In Request mode, you are presented with one contact
request at a time. The system will provide the contact
with the highest media priority.
Auto Request Every
This field specifies the time interval between receiving
contacts when operating in Auto Request mode and if
Auto request is checked. After you close a contact, the
system waits the specified number of seconds before
providing you with another contact request. If this field
is enabled, you can click the arrow buttons to change
the length of the interval.
