Avaya

EC500, User Manual

Page: 40 / 60

Checkpoints and troubleshooting
40
Issue 4 May 2003
Calls in progress
are being lost In-building or cellular network
interference; out of cellular
range. If you are in your office and
lose a call, you can pick it up
on your office phone within a
few seconds and continue the
call.
Distributed antenna systems
(DAS) reduce or eliminate
in-office interference, while
cellular network interference
usually clears up on its own.
EC500 won’t work
on my cell phone
when I’m out of the
country on
business EC500 can operate globally,
but only if you have a global
cellular coverage plan and a
dual- or tri-mode phone. If you don’t have a global
wireless phone, rent a digital
cell phone that operates within
the local standard of the area in
which you are traveling.
Contact your system
administrator to bridge calls via
EC500 to the rental cell phone
number. Remember to have
your system administrator
remove the bridge to your
rental phone once it is no
longer being used.
Feature access
codes like ACD
(automated call
distribution), CFwd
(call forward) and
SAC (send all calls)
won’t work under
EC500 Your cell phone cannot
activate telephone switch
features, except those
accessible via an Avaya™
(non-EC500) telecommuting
service plan. If you are registered as a
telecommuting user, you can
use non-EC500 feature access
codes. See your system
administrator for information.
Incoming calls not
received on
EC500-enabled cell
phone Cell phone is out of your
service area (roaming) or out
of range. Calls are automatically
forwarded to voice mail.
Cell phone is off or the
battery may be dead. Turn cell phone on and/or
replace/recharge battery pack.
Table 3. Troubleshooting checkpoints — Continued
Situation Possible cause(s) Suggested action / resolution
Continued on next page