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Avaya DEFINITY 4606 User Manual Download Page 21

Issue 1 July 2001

4-1

4

Call Handling Features

Introduction

Call-handling features are those you would use while a call is in progress or while
making a call. They are those features which have a dedicated phone button,
such as:

■

Conference

■

Hold

■

Redial

■

Speaker

■

Transfer

■

Mute

Each of the above features is described in detail in this section.

Conference

The Conference feature allows you to conference up to the maximum number of
parties set by your System Administrator.

Adding another party to a call

1. Dial the first party, then press

.

The current call is placed on hold and you hear a dial tone.

2. Dial the number of the next party and wait for an answer.

3. Press

again to add the new party to the call.

4. Repeat Steps 1- 3 for each party you want to conference in to the call.

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Summary of Contents for DEFINITY 4606

Page 1: ...DEFINITY 4606 IP Telephone Release 1 User s Guide 555 233 775 Issue 1 Comcode 700206444 July 2001 ...

Page 2: ...ity The final responsibility for securing both this system and its net worked equipment rests with you an Avaya customer s system administrator your telecommunications peers and your managers Base the fulfillment of your responsibility on acquired knowledge and resources from a variety of sources including but not limited to Installation documents System administration documents Security documents...

Page 3: ...s numériques de la class A préscrites dans le reglement sur le brouillage radioélectrique édicté par le Industrie Canada Trademarks All trademarks identified by and SM are registered trademarks trademarks or service marks respectively of Avaya Inc All other trademarks are the properties of their respective owners Ordering Information Call Avaya Publications Center US Voice 1 800 457 1235 US Fax 1 ...

Page 4: ......

Page 5: ... Conventions xiii Related Documentation Training xiii 1 4606 IP Telephone Description 1 1 Introduction 1 1 The 4606 IP Phone 1 1 2 Using Programmable Buttons 2 1 Introduction 2 1 Programmable Line Feature Buttons 2 1 IP Telephone Features Available on Programmable Line Feature Buttons 2 2 3 Using the Display Screen 3 1 Introduction 3 1 About the Display Screen 3 1 Upper Display Line 3 1 Lower Disp...

Page 6: ...e handset or using the Speakerphone with any feature 4 4 Changing from the speakerphone to the handset 4 4 Turning the speaker on during a call 4 4 Turning the speaker off during a call 4 4 Ending a call while the speaker is active 4 4 Transfer 4 5 Sending a call to another telephone 4 5 5 IP Telephone Features 5 1 Introduction 5 1 Accessing IP Telephone Features 5 1 Feature List 5 2 Abbreviated D...

Page 7: ...ing the Directory feature 5 8 Calling the person whose name is displayed 5 8 Drop a Person from a Conference Call 5 8 Exclusion 5 9 Group Paging 5 9 Hands Free Answer on Intercom 5 9 Headset On Off 5 9 Inspect 5 9 Using the Inspect feature 5 9 Internal Auto Answer Hands Free Answer 5 10 Answering internal calls automatically 5 10 Canceling Internal Auto Answer 5 10 Leave Word Calling 5 10 Leaving ...

Page 8: ...alls immediately to a coverage extension 5 16 Canceling send all calls 5 16 Stored Number View 5 17 Viewing either the last number dialed or a number stored on an AD button 5 17 Timer 5 17 Viewing elapsed time hours minutes seconds 5 17 Whisper Page Activate 5 18 Making an important announcement such as an incoming call to an extension with a call in progress5 18 Whisper Page Answer 5 19 Answering...

Page 9: ...ndicator Lights 7 3 Testing Your Phone 7 4 Testing the telephone s lights and display 7 4 8 Using a Headset or Specialized Handset 8 1 Introduction 8 1 IP Telephone Compatible Headsets 8 1 Operating a Headset 8 2 IP Telephone Compatible Specialized Handsets 8 2 9 Troubleshooting 9 1 Introduction 9 1 Basic Troubleshooting 9 1 Resetting and Power Cycling the IP Telephone 9 4 Resetting your phone 9 4...

Page 10: ...Contents x Issue 1 July 2001 ...

Page 11: ... Administrators or phone technicians Issue Date This document was issued for the first time in July 2001 IP Telephone user documentation has been available online at the Avaya support site http support avaya com since October 2000 How to Use This Document This Guide is organized to help you find topics in a logical manner Read it from start to finish to get a thorough understanding of how to use y...

Page 12: ...ns such as Conference Hold Redial and Transfer Chapter 5 IP Telephone Features Explains the telephone features accessed using Line Feature buttons or Feature Access Codes Chapter 6 Message Retrieval Covers how to access messages left on your phone Chapter 7 IP Telephone Management Features Explains how to test your phone and personalize its ringing pattern Interpreting ringer tones and indicator l...

Page 13: ...cument Number 555 233 128 Comcode 700197858 For information related to maintaining an IP Telephone System on a Local Area Network see the 4600 Series IP Telephone LAN Administrator s Guide Document Number 555 233 507 Comcode 700197841 NOTE This symbol precedes additional information about a topic italics Italic type enclosed within quotation marks indicates a document or section in this document c...

Page 14: ...About This Document xiv Issue 1 July 2001 ...

Page 15: ...P Telephone It provides a description for each functional button and other phone characteristics The 4606 IP Phone The 4606 IP telephone is a multi line phone with 6 Line Feature buttons 6 dedicated feature buttons a 2 line by 16 character display area and a full duplex two way speakerphone 1 5 11 7 1 9 2 10 6 4 8 3 12 1 ...

Page 16: ...tons not dedicated to incoming or outgoing calls provide access to system features like sending all calls to another phone or speed dialing For your specific configuration see your System Administrator One red and one green light appear next to each button Steady red indicates the line is available Steady green indicates the line or feature is in use other green light indications winking flutterin...

Page 17: ...ble using dedicated buttons like Conference Mute and Speaker Features such as Voice Mail retrieval Directory search Inspect phone features and Program may also be assigned to this group of buttons These features may alternately be available through Feature Access Codes Two suggested features for 4606 IP Telephone users to add are Drop which allows a party to be dropped from a conference call and N...

Page 18: ...s Available on Programmable Line Feature Buttons Regardless of whether a specific feature is available on a Line Feature button or via an Access Code you can find procedures for all 4606 IP Telephone features in Chapter 5 IP Telephone Features ...

Page 19: ... information on both lines such as the extension being dialed or the name and extension of someone calling you Shows feature related instructions or messages when using certain phone features About the Display Screen The two display lines provide general information time of day feature information instructions and or call information Upper Display Line The Time and Date appear on the upper display...

Page 20: ...ows a it represents call information for the first Line Feature button the next button down would show as b and so on Line Feature buttons are also called call appearance buttons Call Information Call information such as the extension being dialed or the name and extension of the person you are calling displays When someone on another extension calls you the display shows the caller s name Outside...

Page 21: ...bove features is described in detail in this section Conference The Conference feature allows you to conference up to the maximum number of parties set by your System Administrator Adding another party to a call 1 Dial the first party then press The current call is placed on hold and you hear a dial tone 2 Dial the number of the next party and wait for an answer 3 Press again to add the new party ...

Page 22: ...person added to the conference call Press the Line Feature button your System Administrator has designated as the Drop button The last party connected to the conference call is dropped from the call Hold The Hold feature puts a call on hold until you return to it Placing a call on hold Press The green light next to the held line blinks Returning to the held call Press the line button of the held c...

Page 23: ...Redial or Last Number Dialed feature automatically initiates dialing of the most recent extension or outside number dialed Redialing the last number called Press The last number dialed is automatically redialed Speakerphone A two way built in Speakerphone lets you place and answer calls without lifting the handset Your telephone may be set for the two way Speakerphone or for the one way listen onl...

Page 24: ...y screen shows the volume level Changing from the speakerphone to the handset Pick up the handset and talk The Speaker Mute indicator above goes off Turning the speaker on during a call Press The Speaker Mute indicator above lights Both the speaker and handset are now operational Turning the speaker off during a call Lift the handset at any time The speaker and the corresponding indicator light tu...

Page 25: ...hold and its associated indicator light blinks you hear a dial tone and the next available line activates 2 Dial the number to which you want to transfer the call 3 Remain on the line and announce the call if the line is busy or if no one answers return to the held call by pressing the line button on which it is being held 4 Press again The call is sent to the extension or number you dialed A two ...

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Page 27: ...ne provides two ways to access IP Telephone features 1 Your System Administrator may have programmed some of your telephone s Line Feature buttons to automatically access a feature when pressed In some cases features activated via Line Feature buttons have a steady green indicator light to signify active status When the feature is deactivated turned off the indicator light goes off NOTE Note that ...

Page 28: ...hapter 4 Managing Phone Features of the Enterprise Communication Server Administrator s Guide Release 8 4 or later Table 5 1 DEFINITY Features Abbreviated Dialing Headset On Off Account Code Entry Inspect Automatic Callback Internal Auto Answer Automatic Intercom Leave Word Calling Button View Pause Call Display Priority Calling Call Forwarding all calls Program Abbreviated Dialing Call Park Relea...

Page 29: ...n must be administered for the Abbreviated Dialing feature check with your System Administrator to see if AD is available on your phone then see the Program Abbreviated Dialing feature later in this chapter Also if your telephone s speaker has been disabled lift the handset or use the headset to go off hook before using AD Placing an Abbreviated Dialing call Press the Line Feature button programme...

Page 30: ...Automatic Callback is active 2 Hang up You hear a priority ring when both your phone and the number you called are available The display shows the message Callback 3 When you hear the priority ring lift the handset Your call proceeds as originally dialed NOTE Automatic Callback cancels automatically after 30 minutes Canceling Automatic Callback With the handset on hook press the button your System...

Page 31: ... a Leave Word Calling LWC message or a number you retrieved using the directory feature Call Forwarding The Call Forwarding feature lets you redirect all calls to your phone to another extension or an outside number Because this feature may operate differently among customers check your office procedures for call forwarding before performing the procedures below Call forwarding must be disabled to...

Page 32: ...rk feature lets you place a call on hold at your telephone for retrieval at any extension Parking a call at your extension If your System Administrator has programmed one of the Line Feature buttons to represent Call Park press that button to initiate Call Park The call is parked at your extension Retrieving a parked call from another extension 1 With the handset off hook dial the Answer Back Acce...

Page 33: ...utton or Dial the Call Pickup Access Code The extension called stops ringing and you are connected to the call for pickup Picking up a call for someone in your office using Directed Call Pickup 1 If your System Administrator has programmed one of the Line Feature buttons to represent Directed Call Pickup press that button or Dial the Directed Call Pickup Access Code 2 Dial the extension for which ...

Page 34: ...at last name comma use the key first name or initial For example to look up the Tom Smith s name press the following number keys 76484 8 The top display line shows your entry The bottom line displays the results of the directory search If no match is found the message No Match Try Again displays 3 To scroll through the Directory press the button your System Administrator has programmed to represen...

Page 35: ...ture is active the green indicator light corresponding to the button administered signifies the headset is off hook when the indicator is not lit it signifies on hook headset status Inspect The Inspect feature provides call related information for an incoming or held call when you are active on another call Using the Inspect feature 1 Press the Line Feature button your System Administrator has pro...

Page 36: ... each internal call The Speaker indicator lights 2 Use the Speakerphone to proceed with the call Canceling Internal Auto Answer If your System Administrator has programmed one of the Line Feature buttons to represent Internal Auto Answer Hands Free Answer press that button to cancel internal auto answer or Dial the Internal Auto Answer Access Code again Control reverts to the handset Leave Word Ca...

Page 37: ...uttons to represent Leave Word Calling press that button to initiate leave word calling The Speaker indicator light activates 2 Dial the extension The Message Indicator light at the extension called goes on 3 Hang up Canceling a Leave Word Calling message You cannot cancel a LWC message left for an AUDIX subscriber 1 If your System Administrator has programmed one of the Line Feature buttons to re...

Page 38: ...l is not answered you can redirect it to a person on coverage While the phone is ringing pressing the Line Feature button your System Administrator has designated as the Go to Cover button Changing a regular call into a priority call when you hear a call waiting ringback tone If you use an access code for priority calling you cannot use an access code after dialing an extension to change a regular...

Page 39: ... Each AD button holds one complete phone number an inside extension or a Feature Access code 2 To enter programming mode press the Line Feature button to which your System Administrator has assigned the Program Abbreviated Dialing feature The phone goes off hook the Speaker indicator lights and the message Press button to program displays 3 Press the pre administered Line Feature button you want t...

Page 40: ...E There is a 10 second time limit between your going off hook and entering the first digit of an AD button and then a 10 second time limit between each digit If you hear an intercept tone while you are programming the button you have exceeded the time limit and must begin again 4 Dial the outside number extension or feature Access Code you want to store An automatic dialing number or code can be f...

Page 41: ... to off the Line indicator lights and the display alerts you to incoming calls Your phone also gives one short ring burst to indicate an incoming call Turning the ringer off If your System Administrator has programmed one of the Line Feature buttons to represent ringer off press that button or Dial the Ringer Off Access Code Turning the ringer back on If your System Administrator has programmed on...

Page 42: ...ministrator has programmed one of the Line Feature buttons to represent Send All Calls with the phone on hook press that button to initiate coverage or With the phone on hook dial the Send All Calls Access Code You may hear a ring ping half ring tone as each call is forwarded Canceling send all calls If your System Administrator has programmed one of the Line Feature buttons to represent Send All ...

Page 43: ...utton press the applicable AD Line Feature button The associated telephone number displays 3 To return to call handling mode press Exit or to see another feature number repeat this procedure from Step 2 Timer The Timer display feature lets you measure elapsed time Viewing elapsed time hours minutes seconds 1 Press the Line Feature button your System Administrator has programmed for the Timer featu...

Page 44: ...erheard by the other person on the call Making an important announcement such as an incoming call to an extension with a call in progress 1 If your System Administrator has programmed one of the Line Feature buttons to represent Whisper Page Activate press that button or Dial the Whisper Page Activate Access Code You hear a dial tone 2 Dial the number of the person you want to page Both parties on...

Page 45: ...on your System Administrator has designated for Whisper Page Answer Your current call is placed on hold to allow you to speak with the person who paged you The party on hold cannot hear your conversation 2 When you finish speaking with the person who paged you remove the original call from Hold and resume your conversation Whisper Page Off The Whisper Page Off feature prevents callers from using W...

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Page 47: ...telephone users may be authorized to retrieve messages for other telephones not equipped with a display To retrieve a message by dialing the voice mail system Dial your voice mail system directly using the dial pad or if one was programmed by your System Administrator press the Line Feature button for voice mail Some systems also use softkeys for message retrieval Follow your standard voice mail r...

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Page 49: ...e using the handset The chart below provides an overview of the tones you hear check with your System Administrator to verify if the descriptions are accurate for your system Ringing Tones accompany an incoming call Feedback Tones as shown on the next page are those which you hear through the handset receiver or the speaker Ringing Incoming Tones Meaning 1 Ring Call from another extension 2 Rings ...

Page 50: ...t tone burst indicates your call will be sent to another extension to be answered by a covering user Dial Continuous tone indicating dialing can begin Intercept Time out _ _ _ Alternating high and low tone indicating either a dialing error denial of a requested service or failure to dial within a preset interval usually 10 seconds after lifting the handset or dialing the previous digit Recall Dial...

Page 51: ...s sounds and your new ringing pattern is set NOTE Going off hook receiving a call or losing power during ring pattern selection interrupts the process and you must start over from Step 1 Interpreting Indicator Lights As you become more familiar with your IP Telephone you will recognize the lights associated with a Line Feature button The chart below provides an overview of the indicator lights you...

Page 52: ...nd display With the phone idle press and hold The Line Feature indicators light and the display lines each show 16 shaded blocks representing the 16 characters available on each line To end the test release The lights and display return to normal operation If any indicator light or the display does not respond during the test contact your Telephone System Administrator ...

Page 53: ...owing headsets with the 4600 Series IP Telephones Earset Starter Earset Starter Noise Canceling Encore Ultra VT Encore Ultra Noise Canceling Encore Ultra II Encore Ultra II Noise Canceling Mirage Ultra Mirage Ultra Noise Canceling Starset Supra Starter Starter Special VT Starter Special Noise Canceling Supra Starter Noise Canceling Supra Ultra Supra Ultra Noise Canceling Supra Ultra II Twin Top Su...

Page 54: ...es at www avayadirect com IP Telephone Compatible Specialized Handsets The IP Phone s handset interface labeled HAC on the underside of the phone is compatible with the following handsets AB1C the handset provided with your phone AB5C AB6C AB8C Specialized handsets are available for noisy environments hearing impaired users and other special purposes These handsets are labeled either as K type or ...

Page 55: ...mptom Suggested Solution Phone does not activate after connecting it the first time Unless your System Administrator has already initialized your telephone you may experience a delay of several minutes before it becomes operational Upon plug in your telephone immediately begins downloading its operational software its IP address and any special features programmed by your System Administrator from...

Page 56: ...teraction If you cannot resolve the problem based on the message received contact your Telephone System Administrator for resolution No dial tone Make sure both the handset and line cords into the phone are securely connected Note that there may be a slight operational delay if you unplug and reconnect the phone If you have a 4612 or 4624 IP Telephone check to be sure the phone is powered press Me...

Page 57: ...ogrammed on a Line Feature button that button s indicator light will appear as steady green reactivate the ringer by pressing that Line Feature button again Set your ringer volume to a higher level using the Up Down Volume keys From another phone place a call to your extension to test the above suggested solutions Speakerphone does not operate Ask your System Administrator if your Speakerphone has...

Page 58: ...ress to restart the phone or to terminate the restart and restore the phone to its previous state NOTE Any reset restart of your phone may take a few minutes If you want to Then Reset the phone without resetting any assigned values Press asterisk A confirmation tone sounds and the display prompts Restart phone no yes Reset the phone and any previously assigned programmed values Use this option onl...

Page 59: ...correct the problem 1 Unplug the phone and plug it back in The phone connection is re established 2 If power cycling does not correct the problem your System Administrator can perform a more severe power cycle routine by unplugging both the phone and the Ethernet cables WARNING Because the type of power cycle mentioned in Step 2 involves reprogramming certain values it should only be performed by ...

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