Avaya Compact Contact Center V5, System Administrator Manual

Page: 7 / 67

System Administrator
System Administrator Page 7
Compact Contact Center V5 40DHB0002USDU Issue 2b (1st February 2005)
System Overview
Compact Contact Center provides the user with the necessary tools to facilitate the management of call
traffic. The following conceptual diagram shows how this is achieved:
The Compact Contact Center consists of the following components:
• Telephone System: The telephone system software must be IP Office Level 2.1+
• Delta Server: This component connected to both the telephone system and to the MultiMedia
Module.
The
Archiver obtains and accumulates the information from the IP Office via the Delta Server
• CCC User: This component communicates with the Delta Server to provide User Access Level
as well as Password Protection for the CCC modules.
•
Call Center View: This component communicates with the Delta Server to enable the user to
monitor, in real time, selected Contact Center activity.
• Wallboard Manager: This component communicates with the Delta Server enabling the user to
display selected Contact Center activity on a wallboard device.
• Report Server: This application communicates, via Archiver/Delta Server, with the SQL
database and enables you to define, run and schedule the available standard reports.