Avaya Compact Contact Center V5, System Administrator Manual, Page: 45 / 67

System Administrator
System Administrator Page 45
Compact Contact Center V5 40DHB0002USDU Issue 2b (1st February 2005)
Reporting Tab
By default no options are selected.
• Text reports
A report can be written as a text file into a specified directory. The reports can then be e-mailed
to an operator if required. Automatic house keeping can be performed by selecting that reports
are deleted when they are a certain age.
Adding New Operators
If an email report is to be sent to an operator, the operator details need to be added. One
the details have been added the operator can be selected from a drop down list.
To add a new operator click on the
New button. The New Operator Properties dialog box
appears. There are two tabs available.
General Tab - Add the person's name and email address
Notifications Tab - Select which notifications are to be sent to the operator and whether an
alert or job should be emailed.