Avaya Compact Contact Center V5, System Administrator Manual

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System Administrator
Page 14 System Administrator
40DHB0002USDU Issue 2b (1st February 2005) Compact Contact Center V5
Event Viewer Selector
This menu allows you to add or delete events that are displayed in the Event Viewer.
The significance of the tick boxes are:
• Error : Provides error/warning/feedback messages from both IP Office and CCC modules.
• Delta Info : Provides Delta messages to Client Applications (in real time) that originate from the
IP Office.
• Server : Provides events data from the IP Office and data for archiving (historical).
• Timer : Displays all timed events between IP Office and CCC modules.
• Initialise : Every time the Delta Server is initialised, the date, time, etc. is displayed.
• Network : Provides identity data of network you are connected to.
• CTI Message : Provides integration messages to/from the IP Office.
• R17 Message : Provides internal CCC module messages.
• Client Message : Provides messages from Client(s), e.g. Wallboard, sign on/off, Archiver, etc.
• Delta 2 Message : Provides messages from IP Office, e.g. call information.
• MultiMedia Message : Provides messages from the (optional MMM module (see separate
manual for details)
• SMDR Message : Provides messages to/from CCC modules (in SMDR format) to/from IP Office.
When you have ticked your selection(s), click on the Apply button.
Note : Selecting a large number of fields will impact on the Delta Server's performance.