Avaya CCC Report Manager User Manual Download

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Trouble Shooting

Report Viewer

CCC Report Manager

Page 24

User Manual

40DHB0002USBD Issue 1 (06/06/2001)

Trouble Shooting

Report Viewer

Agent Activity Trace Report

When refreshing the above report, follow the instructions in "Refreshing
Agent Activity Trace Report" on page 18.

Nil Data in the Reports

Graphs do not display nil (zero) data. E.g., the report below will be
displayed on a Report Manager.

This cannot be displayed on a Corporate Document (see below)

Summary of Contents for CCC Report Manager

Page 1: ...CCC Report Manager User Manual 40DHB0002USBD Issue 1 06 06 2001...

Page 2: ...Report Scheduler 8 Editing Tasks 11 Task History 11 Report Scheduler Preferences 12 Report Viewer 13 General 13 Launching Report Viewer 13 Managing Report Viewer 15 Opening a Corporate Document 17 Ref...

Page 3: ...ormat which can then be printed Wallboard Manager Real time information from the call center is essential to react to constantly changing telephone traffic levels and provide excellent customer servic...

Page 4: ...is a resilient open industry standard architecture for data storage Microsoft s SQL incorporates automatic back up routines and replication ensuring data is stored reliably Call records store detaile...

Page 5: ...will see that many tasks can be completed in a similar manner in Report Viewer These similarities make it easier for you to use the Office Compatible products together Office Compatible Features Suppo...

Page 6: ...during this session In Queue Indicates the number of messages waiting to be stored in the database Indexed Indicates the number of messages that have been indexed Rejected Indicates the number of SMD...

Page 7: ...formation is updated 1 From the View menu select Interval This option also allows you to select the interval at which the information is updated The intervals are 0 5 1 2 5 and 30 seconds The default...

Page 8: ...1 Click the Start button on the Windows taskbar 2 Point to Programs 3 Point to CCC 4 Click Scheduler from the sub menu The Report Scheduler window lists the tasks sent for processing For each task the...

Page 9: ...ly or Month Days Day Intervals The days s on which a task will run This value is dependent on the Frequency selected Time intervals The time s at which a task will be run Al times are rounded to the n...

Page 10: ...refresh the data You can also select the refresh option from the file menu or press F5 When the schedule refreshes expired tasks are removed and any task created since the last refresh will be displa...

Page 11: ...is displayed The no button is the default button so that if the return key is pressed the task will not be deleted Tasks can also be deleted by selecting and then pressing the delete button Propertie...

Page 12: ...ository database Start Minimized causes the Display Splash screen option to become available If Display Splash screen is not selected the application displays the schedule screen minimised Selecting D...

Page 13: ...ps shift period date range etc to generate the data they require Date ranges available are today yesterday specific day this week last week this month last month or date range These standard templates...

Page 14: ...irst install and select a printer Refer to your Windows documentation for more details Print Preview Displays each page of a report as it will appear when printed The status bar at the bottom of the s...

Page 15: ...e about a document first highlight the document and then click on the Properties button Document Tab The document tab contains details of the title subject any keywords and comments about the report D...

Page 16: ...Criteria Comments Contains Does Not Contain Data provider name Contains Does Not Contain Document Has No Properties Has Properties Keywords Contains Does Not Contain Name Contains Does Not Contain Si...

Page 17: ...Please refer to the section called Retrieve Documents for further information When you have finished working on a document close it by selecting the Close command from the File menu Opening Recently u...

Page 18: ...values This screen displays the information in either Tabular View as above or Hierarchical View 6 Click the Refresh button to run the query for the list of values and retrieve an updated result from...

Page 19: ...esult of calculations on data in the database Results Tab The Results tab displays the raw data retrieved by a data provider selected in the Data Providers box It allows you to refresh the data provid...

Page 20: ...box Refreshable If this attribute is editable it indicates whether you can refresh this data provider Universe Displays the name of the universe on which you built the query To run the query on a diff...

Page 21: ...view Print Preview allows you to see how your Report will look like when you print it out In the Print Preview Window you can zoom in on your Report move easily between the pages of the Report as well...

Page 22: ...times which reduces traffic on the network The Report Scheduler module is responsible for the scheduled processing of documents You submit a document by sending it to Report Scheduler which can perfor...

Page 23: ...at you have selected to run Use the Values button to select specific values i e shift start and finish times Click on the Ok button when finished entering values 4 The Schedule Task Properties screen...

Page 24: ...t Viewer Agent Activity Trace Report When refreshing the above report follow the instructions in Refreshing Agent Activity Trace Report on page 18 Nil Data in the Reports Graphs do not display nil zer...

Page 25: ...ver 6 Configure 7 Log File 7 Refresh 7 Archiver 4 D Delta Server 7 F Find Server 6 R Report Scheduler 4 Report Server 4 Report Viewer 4 15 Data Providers 22 Open Report 19 Print Reports 25 Refresh Rep...

Page 26: ...er protective rights of Avaya or others Intellectual property related to this product including trademarks and registered to Lucent Technologies has been transferred or licensed to Avaya This document...

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