Management and Troubleshooting
Troubleshooting Chart - Page 39
IP Office 5610SW User’s Guide
Management and Troubleshooting - Page 39
Troubleshooting Chart
Problem/Symptom
Suggested Solution
Display shows an error/informational
message
Most messages involve server/phone
interaction. If you cannot resolve the
problem based on the message received,
contact your System Administrator for
resolution.
Speakerphone does not operate.
Ask your System Administrator if your
Speakerphone has been disabled.
Characters do not appear on the
display screen.
See " Phone does not activate when
connected for the first time" above.
Check all lines into the phone to be sure it
is properly connected.
Check the power source to be sure your
telephone is receiving power.
Perform the following Test procedure: with
the telephone idle (on-hook), press and
release the
Mute button, then press
the following numbers on the dial pad: 8 3
7 8 # (which stands for TEST). The
display should indicate the self-test has
started, then report if the test was
successful or failed. If nothing appears on
the display, and the phone is receiving
power, your phone may need to be
replaced.
If the above suggested solutions do not
resolve the problem, reset or power cycle
the phone with your System
Administrator’s assistance.
No dial tone.
Make sure both the handset and line
cords into the phone are securely
connected. Note that there may be a slight
operational delay if you unplug and
reconnect the phone.
Contact your System Administrator if the
problem persists.
Phone does not ring
Set your ringer volume to a higher level
using the
and
Up/Down
Volume keys.
From another phone, place a call to your
extension to test the above suggested
solution.
All other IP problems
Contact your System Administrator.
