Page 38 - Overview
Management and Troubleshooting
Page 38 - Management and Troubleshooting
IP Office 5610SW User’s Guide
Overview
Management and Troubleshooting
Overview
The 5610SW IP Telephones are relatively trouble-free. This chapter provides helpful
information for:
•
Testing your telephone to be sure it is operating correctly.
•
Basic Troubleshooting; this chart provides the most common problems an end
user might encounter and suggested resolutions.
•
Application-specific troubleshooting; this chart describes problems and solutions
specific to a 5610SW application (Phone, Speed Dial, Call Log, or Web Access).
•
Resetting or power-cycling your phone, when Basic Troubleshooting does not
resolve a problem.
Testing your phone
This test function enables you to verify that your telephone’s lights and display are
operating properly.
Testing the Telephone's Lights and Display
1.
With the telephone idle (on-hook), press and release the
Mute button,
then press the following numbers on the dial pad: 8 3 7 8 # (which stands for
TEST).
•
The display should indicate the self-test has started. If the test is
successful, the message “Self test Passed #=end” displays; if the test is not
successful, the message “Self test Failed #=end” displays instead.
2.
Press # to return to the Phone screen.
•
If nothing appears on the display and the phone is receiving power, your
phone may need to be replaced. Contact your System Administrator for
assistance or additional troubleshooting information.
•
Troubleshooting Chart
Problem/Symptom
Suggested Solution
Phone does not activate when
connected for the first time.
Unless your System Administrator has
already initialized your telephone, you
may experience a delay of several
minutes before it becomes operational.
Upon plug-in, your telephone immediately
begins downloading its operational
software, its IP address, and any special
features programmed by your System
Administrator from the server to which it is
connected. Report any delay of more than
10 minutes to your System Administrator.
Problem/Symptom
Suggested Solution
Phone does not activate after a power
interruption.
Allow a few minutes for re-initialization
after unplugging, powering down the
phone, server problems, or other power
interruption causes.
