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SECTION XII
– LIMITED PRODUCT WARRANTY AND SUPPORT
About the Performance Guarantee
The "Performance Guarantee" is an expression of the confidence we have in our products and
services.
AVANU Limited Product Warranty and Support
WebMux comes with the following coverage *:
• Two (2) year limited product warranty (Parts and Labor; Customer is responsible for freight
and carrier insurance coverage and for any damage or loss during transit time until received
by AVANU’s Service Center)
• One (1) year product firmware updates (Monday to Friday except US Holidays; 8:00 am to
5:00 pm Pacific time)
• One (1) year product technical support by telephone and email (Monday to Friday except US
Holidays; 8:00 am to 5:00 pm Pacific time)
* 90-days product configuration support
AVANU has a thirty-day (30) money back guarantee
Money back guarantee claims must be processed through the original point of purchase
Restocking fees may apply
Customer or point of purchase must contact AVANU to disclose reason for return prior to
thirty-days (30) of receiving product
Upon approval, a RMA number will be issued by AVANU’s Customer Service for the return
and must be visible on the outside shipping container
Customer is responsible for freight and carrier insurance coverage and for any damage or
loss during transit time until received by AVANU’s Service Center.
Product must be received in a brand new condition. Customer will be responsible for any
other costs incurred due to product and/or packaging damage (internal components and
external including scratches or dents) or missing components. Any damage or missing
components will be charged to customer according to current repair or replacement costs
along with a 15% restocking and handling fee.
Delinquent returns received beyond ten-business days (10) of the thirty-days (30) period will
not be honored for return.
Product purchase refunds (less applicable freight charges, restocking and handling fee,
repair or replacement cost) are issued to original AVANU point of purchase in the same
payment method as original purchase. AVANU has the option to refund with a company
check or credit memo after product inspection and diagnostic testing.
