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New Complaint Button
– starts a new complaint case.
2. Complaint List
The complaint list normally displays all the complaint records of all time and all
status by default. The summary information for each complaint item includes the
Subject Name, Ticket ID, User
’s Account ID, Date, and the Case Status.
There are four kinds of the case status:
Open
– indicates the complaint case has been started but not processed yet
Suspended
– indicates the complaint case is being processed
Waiting Customer Reply
– indicates the complaint has been replied by the
service personnel, and requires feedback from the customer
Closed
– indicates the complaint case has been processed, solved, and
ended
To view the detailed complaint session, tap the
button on the right side of
the case item.
To establish a new complaint session
1. Register the product online.
2. Tap
Support
on the MaxiSys Job Menu. The device information is
automatically synchronized with the online account.
3. Tap
Complaint
on the Main Menu.
4. Tap
New Complaint
at the upper right corner. A selection menu with a
category of service channels displays.
5. Select your target service channel and click
Next
to continue. A standard
complaint form displays, on which you are allowed to enter detailed
information, such as personal information, vehicle information, and device
information, you can also attach image or PDF files with the form.
6. Enter in each input field the appropriate information, in order to settle the
complaint more efficiently, it is recommended to fill out the complaint form as
detailed as possible.
7. Select the required processing time on the last section according to the
urgency of the case.
8. Tap
Submit
to send the completed form to Aute
l’s online service center, or tap
Reset
to refill it. The submitted complaints will be carefully read and handled
by the service personnel, and the respond speed may depend on the
processing time you
’ve required.
To make a reply in a complaint session
1. Register the product online.
2. Tap
Support
on the MaxiSys Job Menu. The device information is
automatically synchronized with the online account. Tap
Complaint
on the
Main Menu.