altered;
When the product has appearance, decorative or structural (such as frame and
non-operating component) defects;
When the damage is caused because it is not installed, used and operated as instructed by
the manual;
When the product damage is caused because of the use of the self-programming or
non-official software;
When the damage is caused by the reliability and compatibility problems when the
product is used with the component of a third party other than Autel Robotic;
When the product suffers from abnormal use or environment, accident or improper
handling, unauthorized change, abuse, or improper installation, maintenance or storage;
When the product is damaged due to external factors, including but not limited to, natural
disaster, fire, water, dirt, dust, battery leakage, fuse burn-out, theft or any improper use of
power supply;
When user fails to send the product within 7 natural days after contacting Autel Robotic
for warranty service.
6.4 Customer service
This section includes the information on technical support, maintenance service, application
for replacement and spare parts.
6.4.1 Technical support
If you have any problems or questions about our product, please contact Autel Robotics’
customer support:
North America/Europe
Tel: (844) 692-8835
Email:
/
Website:
