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MANUAL
HTi
70
6 & 8 KW HEAT PUMPS
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17
8 - WARRANTY
The warranty covers the
HTi
70
Heat pump
and the
HTi
70
Pilot
components for a period of two (2) years, starting from the date
the appliance was activated, if the warranty form was sent back
to the manufacturer. In the absence of this document, the date
of manufacture will be used to determine the start date of the
warranty.
If the appliance was installed by an AUER-approved technical center,
you will be entitled to an additional year on your warranty. A
comprehensive warranty will apply for the fi rst year (parts, labour
and on-site support) followed by two more years of coverage for
parts only.
The appliance is guaranteed against all manufacturing defects, provided
that it was installed according to the instructions provided in this manual
and in compliance with all current rules and regulations in the country
of installation. All electrical connections should comply with the C15-100
standard.
Under no circumstances does a defective part warrant the replacement
of the whole appliance.
The warranty only applies to parts which we (AUER) identify as having
been defective at manufacture. If necessary, the part or product should
be returned to the manufacturer, but only with prior agreement from
our technical department. Labour, transport, and packaging costs
are the responsibility of the user. Repairs on a device will not result in
compensation.
The warranty on replacement parts ends at the same time as the
warranty of the appliance.
The warranty only applies to the appliance and its components and
excludes any part or installation external to the appliance: electrical
parts, hydraulic components, etc...
The warranty will not apply in the absence of, insuffi
cient, or improper,
maintenance of the appliance.
It is essential to carry out regular annual maintenance on the appliances
and on the installation to ensure sustained use and durability. This
maintenance should be carried out by your installer, or by an AUER-
approved technical center. In the absence of regular maintenance the
warranty is rendered null and void.
Any work on the refrigerant circuit must be undertaken by a qualifi ed
professional with a category 1 certifi cate of aptitude. It is forbidden to
release gas from the refrigerant circuit into the atmosphere, and it is
obligatory to recover the refrigerant before undertaking any work on the
circuit.
The HTi
70
Heat pump
uses R290 refriger
ant fl uid. Given the fl ammable
nature of the fl uid, any work on the refrigerant circuit must be done with
appropriate materials and conforming to all regulations in eff ect.
If an appliance is presumed to be the cause of any damage, it must not
be moved or tampered with before an expert assessment has been
carried out.
8.2 - Limitations of warranty
8.1 - Warranty coverage
The warranty does not apply to defects or damage caused by situations
or events such as:
- Misuse, abuse, negligence, improper transport or handling.
- Incorrect installation, or installation which has been carried out without
following the instructions in the manual and user guide.
- Insuffi
cient maintenance.
- M
odifi cations or changes carried out on the appliance.
- Impacts from foreign objects, fi re, earthquakes, fl oods, lightning, ice,
hailstones, hurricanes or any other natural disaster.
- Movement, imbalance, collapse or settling of the ground or the
structure where the appliance is installed.
- Any other damage which is not due to defects in the product.
We do not guarantee against variations in the colour of the appliance
or damage caused by air pollution, exposure to chemical elements, or
changes brought about by adverse weather conditions.
The products are not guaranteed against dirt, rust, grease or stains which
occur on the surface of the appliance. We are not responsible for any
variations in colour.
8.2.1 - General information
8.2.2 - Cases (not limited to) for exclusion from
warranty
8.2.2.1 - Heating circuit water
Cases (not limited) for exclusion from warranty:
- Not rinsing the heating circuit
- Using rain or well-water
- Not treating the water for fi lling the heating circuit according to the
instructions in the installer intruction manual.
8.2.2.2 - Handling
Cases (not limited) for exclusion from warranty:
- Any damage sustained by impacts or falls during handling after
delivery from the factory.
- Deterioration in the condition of the appliance after handling
where the instructions in the manual have not been followed.
- Deterioration of the
HTi
70
Heat pump
because it was leaning or laid
fl at.
8.2.2.3 - Installation site
Cases (not limited) for exclusion from warranty:
- Placement of the
HTi
70
Pilot
in a location where it could be subject
to ice/frost or other adverse weather conditions.
- Absence of frost protection for the appliances in the installation.
- Placement of the Heat pump on a surface which cannot support
the weight of the appliance, or installation of the HTi
70
Pilot on
a vertical surface which is not appropriate for the weight of the
appliance.
- Not resepcting the horizontal positioning of the Heat pump.
- Not positioning the appliance in accordance with the instructions
in the installer manual.
Costs incurred due to access diffi
culties are not the manufacturer’s
responsibility.
8.2.2.5 - Hydraulic connections
Cases (not limited) for exclusion from warranty:
- Inversing the inlet/outlet connections.
- Water pressure over 2.5 bars.
- Absence of, improper mounting of, or obstruction of pressure-relief
valves.
- External corrosion due to piping being improperly sealed, or due
to condensates not draining properly.
- Inappropriate connection for the draining and recovery of
condensates.
- Installation which does not comply with the instructions provided
in the installer manual.
8.2.2.4 - Electrical connections
Cases (not limited) for exclusion from warranty:
- Faulty electrical connection which does not conform to the
national standards in eff ect.
- Not following the electrical connection diagrams provided in the
installer manual.
- Electrical supply being signifi cantly over- or under- the required
voltage.
- Not respecting the supply cable sections.
- Absence of, or insuffi
cient electrical protection throughout the
appliance (fuses / circuit breaker, grounding…).
8.2.2.6 - Accessories
The warranty does not cover faults or defects resulting from:
- Installation of accessories which do not comply with our
recommendations.
- The use of accessories which do not come from the manufacturer
of the appliance.
8.2.2.7 -Maintenance
Cases (not limited) for exclusion from warranty:
- Not respecting the maintenance instructions provided in the
installer manual.
- Not maintaining:
. the evaporator
. the condensates drainage system
- Not using parts issued by the manufacturer.
- Outer casing and bodywork being subjected to any external
damage.
- Abnormal sludge levels.
- Not cleaning the protective fi lters.
