AudioControl CONCERT XR-4 Installation Manual Download Page 38 | Manualshive

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38

Concert XR series

Troubleshooting

Troubleshooting Common Problems

General

There are no lights on the Concert XR series

9

Pressing any button on the front panel should wake the Concert XR series.

9

Verify that the power cord is plugged into a live AC outlet.

9

Verify that the front panel Power switch on the Concert XR series is “On”.

9

The main front panel display is blank

9

Press the Display button. This button controls the display brightness and
also allows you to turn the display off entirely.

9

The main zone changes while selecting sources from Zone 2

9

Change the Zone 1 Control option in the Zone 2 Configuration Menu to
Off.

Video

No video/picture

9

Verify your video display or projector is turned on and set to the correct
input for the Concert XR series. Press the Menu button on the Concert XR
series and look for the Setup Menus to show on the video display.

9

Verify the correct input on the video display is selected for the output of
the source.

9

Verify the Video Input assignment configurations. Make certain that the
correct video input is assigned to the source you are playing.

No Video on Zone 2

9

Verify the HDMI input from the source is connected.

9

There is no On-Screen Display (OSD)

9

Verify the OSD is turned on in the Concert XR series configuration settings.

9

Verify that the correct input is selected on the video display or projector.

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Summary of Contents for CONCERT XR-4

Page 1: ...CONCERT XR 8 CONCERT XR 6 CONCERT XR 4 Immersive AV Receivers Installation Manual 2020 All Rights Reserved ...

Page 2: ...ay be of sufficient magnitude to constitute a risk of electric shock to persons The exclamation point within an equilateral triangle is intended to alert the user of the presence of important operating and maintenance servicing instructions in the literature accompanying the appliance Caution to reduce the risk of electric shock do not remove the top cover There are no user serviceable parts insid...

Page 3: ...HDMI logo and High Definition Multimedia Interface are trademarks or registered trademarks of HDMI Licensing LLC Wi Fi CERTIFIED TheWi Fi CERTIFIED logo is the certification mark of the the Wi FI Alliance AURO 3D Auro 3D is a registered trademark of AuroTechnoligies Google Google Play Chromecast and other related marks are trademarks of Google LLC Chromecast built in may require subscription s the...

Page 4: ... PowerWiring 18 Audio Connections 18 Video Connections 19 Navigating the main menu Initial Display Configurations 20 Input Configuration 22 General Setup 24 SpeakerTypes 26 Speaker Distance 27 Speaker Levels 27 Video Inputs 28 HDMI Settings 28 Surround Modes 29 Zone Settings 29 Network Settings 30 Bluetooth Settings 30 Streaming audio 31 Automation integration 32 Dirac live room calibration 37 Tro...

Page 5: ...contribute to a truly awesome home theater experience AudioControl s passion for high quality meticulous attention to detail and professional sound heritage shows itself in the dozens of awards we have won for our designs products and service This manual is designed to help you get the most from your Concert XR series Immersive AV receiver Even though you re dying to plug it in and start pushing b...

Page 6: ...st in Dolby and DTS formats So if you are one of those impressive cord cutters blazing a new trail into the audio frontiers connect one HDMI cable from your eARC enabledTV input and sit back and enjoy the latest audio technologies POWERFUL COOL RUNNING CLASS H AMPLIFICATION The Concert XR 8 utilizes AudioControl s legendary Class H amplifier topology to powerfully drive even the most demanding spe...

Page 7: ...by volume html SURROUND SOUND FORMATS Featuring IMAX Enhanced Auro 3D DolbyTrueHD Dolby Atmos DTS X DTS HD Master Audio DTS Neural X and DTSVirtual X surround formats the XR series delivers the latest in audio processing Plus these receivers will processes 2 0 content into Dolby Surround or DTS XVirtual formats DIRAC LIVE LOUDSPEAKER CALIBRATION The Concert XR series comes with an external USB mic...

Page 8: ... get too entrenched in the features of your Concert XR series we encourage you to take a moment and visit the AudioControl web site at https www audiocontrol com product registration and register your new Concert XR series It allows us to keep a record of your purchase of the Concert XR series Needless to say when you are in the pleasure business like we are we love to hear from our customers so f...

Page 9: ...salso usedfornavigatingthroughtheOSD 9 SELECT UsedinconjunctionwiththeSet up Menufunction thisbuttonallowsyoutoenter selectionsyouhavemade 10 DIRECT Whenusingstereoanaloginputs thisbuttondefeatsalldigitalsignalprocessing anddirectstheanaloginputfromtheselected sourcetothefrontspeakeroutputs 11 MUTE Needtoanswerthephone butstill keepaneyeontheTV JustpresstheMute buttontoturnoffthesound Pressitagain...

Page 10: ...h the name of a typical source unit Connect these to the digital outputs of your source units CLASS 2 WIRING R L R L BLUETOOTH WI FI WI FI STB OUT AV STB GAME AV SAT BD RS232 FM ETHERNET SPEAKER OUTPUTS 8Ω 4Ω LOAD IMPEDANCE RECOMMENDED UHD PVR R L R L Z2 Z1 Z2 Z1 SBL SBR SL SR FL FR CENTER SUB 1 ZONE 2 L HEIGHT 1 L SURR BACK L SURROUND L CENTER FRONT L ZONE 2 R HEIGHT 1 R SURR BACK R SURROUND R FR...

Page 11: ...plan to use Bluetooth devices for streaming connect antenna here to ensure the best possible connection 16 AUDIO OUTPUTS These line level RCA outputs for left center right surrounds and surround backs can feed external power amplifier s should you choose to not use the internal amplifiers of your unit The sub 1 and sub 2 outputs connect to the line level inputs of powered subwoofers or to your sub...

Page 12: ... remote s multi function modes after a quick description of the basic features below Please note Device code library instructions on programming the remote and more control and automation documents are available on our website at www audiocontrol com support 18 VOLTAGE SELECTION The Concert XR series is designed to operate with either 110 120 volt or 220 240 volt line voltages WARNING Before the u...

Page 13: ...ate of the remote 30 seconds after the last button is pressed the remote returns to normal operation Stuck KeyTimeout If the remote has slipped into the cushions of your couch and a button is pushed in for more than 30 seconds the remote will stop sending IR information to conserve the battery It will resume normal operation after the button has been released General Functions The Device or Source...

Page 14: ...t there is a direct path from the input to the amp Single press toggles your Concert XR series on or back to standby Press and hold Forces both Zones to Standby These number keys are used to enter numeric values Cycle through the info displayed on the front panel display when onTuner NET or USB inputs Adjust the synchronization of the video and audio Use the left and right arrow buttons to make th...

Page 15: ...ct USB input source and changes remote to USB control Select the AV Input and chang es remote to AV control Select Satellite input and changes remote to satellite receiver control Select PVR personal video hard disk recorder and chang es remote to PVR control Select Game input changes remote to game control Select BluRay input and changes remote to BluRay DVD control Select CD input changes remote...

Page 16: ...across the screen Place the speakers at the seated ear level Whenever possible the three front speakers should also be placed at the same horizontal level for best imaging Wide Presence Speakers Wide speakers create a cohesive immersive sound stage that mitigates any gaps in panning from the front stage to the side stage Accordingly these wide speakers should be placed between the front stage spea...

Page 17: ...ories DTS AuroTechnologies about these wonderful systems The Concert XR series can power passive speakers for the Height 1 pair if you are not using the back surround amplifier channels There are also Height 1 and Height 2 line level outputs for sending out to external amplifiers to power your passive speakers If you are using just one pair of speakers connect them as Height 1 and locate them appr...

Page 18: ... from experience however that really REALLY cheap connections can cause problems Power Wiring Like many of today s intelligent home electronics the Concert XR series should be plugged into an unswitched AC outlet so that it always has power This allows the RS232 and remote control features to work even when the Concert XR series is in standby We always recommend the use of a high quality surge pro...

Page 19: ...l Connect the main HDMI output to an HDMI 1 4 or higher display device ARC enabled or eARC input to receive the audio signals from the sources connected directly to the display The ARC source selection on your Concert XR series is labeled Display From the Display Input Menu in the AVR set CEC Control to On for your chosen ouput and enable the ARC Control to receive the audio from the display IR In...

Page 20: ...t to be used for any other purpose such as jump starting the old car on a frosty morning Setup Menus This section of the manual discusses how to navigate the set up menus of your Concert XR series Immersive AV Receiver As you have probably determined by now if you have the read the rest of this manual the Concert XR series is an incredibly flexible and sophisticated processor that you can literall...

Page 21: ... up options through a web browser by going to it s IP address setup http your IP address setup The web page menus follow the same format as the front panel menus noted below Navigating Navigating the Set Up Menus is a very simple process that can be done using the appropriate front panel controls on your Concert XR series or by using the remote control 1 Press the Menu button once to enter the Set...

Page 22: ...at all your speakers are working when you are playing a 2 ch audio program material EXT MODE Sets the initial audio decode mode for multi channel digital sources on this input where the audio is multichannel PCM BASS andTREBLE Changes the bass and treble response for all speakers when using this input Very useful when you have a source unit that has reduced frequency response due to the format i e...

Page 23: ...s bass information Note The Stereo Mode option is not available when using an analog source and you have selected the Stereo Direct mode As SpeakerTypes Your normal speaker configuration as selected in the SpkrTypes menu determines your subwoofer output Left Right Full frequency audio will be sent to your front left and right speakers with no information going to the subwoofer Left Right Sub Full ...

Page 24: ...night action movie festivals Compression increases the volume of quiet sections and reduces the volume of the louder sounds These 3 options for this setting only apply to some Dolby Digital or DTS soundtracks As part of the general set up this setting applies to all inputs with digital audio streams that support this function and is recalled each time the unit is powered up Off Audio compression i...

Page 25: ...g your unit You may select between RS232 or IP control if you have an automated control system Default setting is IP Power On This setting defines the state of your XR series once the Mains Power switch has been turned off or if there was a power outage where power turns off and then back on again You have 3 options in this setting Last State where the unit returns to the last On or Standby state ...

Page 26: ...rears will be sent to the subwoofer Height 1 2 selects the speaker types used for Dolby Atmos and DTS X None If you do not have a speaker connected to an output i e No Subwoofer or Back Speakers then set that speaker size to None Subwoofer Selects whether a subwoofer is present in your system Channel 13 14 Selects whether Front subs orWide speakers are present options include Large Small at variou...

Page 27: ...ill be entered and edited in this menu Speaker Levels It is critical to properly match the levels from each speaker to achieve a correct sound stage The realism is totally lost if the footprints of a person walking across the screen change in volume as they move from left to center to right We strongly recommend using a audio analyzer such as our SA 4100i for this calibration The levels are nearly...

Page 28: ...ff any adjustments will only be shown in the unit s front panel display This leaves your screen clear from interruption However the set up screen overlay will always be shown when working through the menus Lipsync Information Only When this feature is supported by the display device this setting displays how much lip sync is applied to HDMI Outputs HDMI Audio toTV Use this to set audio to be sent ...

Page 29: ... such as any Dolby DTS or PCM multi channel digital stream Stereo Downmix Dolby Surround DTS Neural X Auro 3 D Zone Settings This menu allows you select the audio and video control and volume settings for Zone 2 Zone 2 Input Selects the analog audio and video to be used for Zone 2 Zone 2 Status Selects if Zone 2 is in Standby or On Zone 2Volume Displays current volume level in Zone 2 Zone 2 Maximu...

Page 30: ...n using a static IP address To set up a static IP or other manual entry IP address details you will need to navigate to the unit s IP address go to Menu Network to find it then type that IP address into a browser then click on Network Settings for manual configuration SSID Information Only Shows the network connection type IP Address Information Only Shows the unit s IP address MAC Address Informa...

Page 31: ... select albums artists and songs that the streaming service has made available Streaming Audio The Concert XR series is Airplay 2 and GoogleCast enabled Once you have your Concert XR on the network you can stream immediately to it via AirPlay 2 from your favorite music app just tap on the AirPlay icon on your device and select your Concert XR For Chromecast streaming first download Google Home fro...

Page 32: ...and structure format as defined in the automation documentation found on our website The Concert XR series command set also takes advantage of the extensive discrete IR command library with the IR simulation command This adds a great deal of flexibility to system design general functionality and personal customization It is possible to use both hand held remotes and control panels in the same inst...

Page 33: ...cert XR series to your control system will depend on the RS232 output connection on the controller Make certain that you wire theTransmit Data output on the serial controller to the Receive Data on the Concert XR series and vice versa on the Receive Data line on the controller system Connect the signal grounds on the control system and the Concert XR series together The RS232 connection on the Con...

Page 34: ... the following format ST ZN CC DL Data ETR Parameter Command Description Start 0x21 Begins transmission to Concert XR series Zone Number 0x01 Zone 1 0x02 Zone 2 Command Code See code list The code of the command Data Length 0x01 0x02 etc Number of data parameters to follow Data See code index The parameters for the command ETR 0x0D End transmission As an example To change the Concert XR series vid...

Page 35: ... the command back in the following format ST ZN CC AC DL Data ETR Parameter Command Description Start 0x21 Begins transmission to Concert XR series Zone Number 0x01 Zone 1 0x02 Zone 2 Command Code See code list The code of the command Answer Code 0x00 No problems status updated 0x82 Incorrect Zone 0x83 Incorrect Command 0x84 Incorrect Parameter 0x85 Invalid Command in current state 0x86 Data lengt...

Page 36: ...le the Concert XR series is controlled by a serial command its state may be changed by other inputs such as the front panel or through IR Such changes in state will yield a response with an answer code from the Concert XR series In order to determine the command code you may use the response to get the code for the desired function if you can t find the listing for it in the automation table Seria...

Page 37: ... you are sitting in your home theater You should use a mic stand a boom stand works best to position it The microphone can be pointing straight upwards and in a position where it has a direct line of sight view of all speakers 6 Start by setting your subwoofer s output level controls to approximately match the front speakers 7 Run the Dirac Live application on your computer It will find your Conce...

Page 38: ... Control option in the Zone 2 Configuration Menu to Off Video No video picture 9 Verify your video display or projector is turned on and set to the correct input for the Concert XR series Press the Menu button on the Concert XR series and look for the Setup Menus to show on the video display 9 Verify the correct input on the video display is selected for the output of the source 9 Verify theVideo ...

Page 39: ...dio RCA cables to the power amplifiers are working and seated properly 9 If the trouble is in all channels Verify the InputTrim setting in the Advanced Configurations is not set too low Cannot select Dolby Digital or DTS decoding mode 9 The Concert XR series can only decode formats encoded onto the source Normally these are marked on the packaging or liner notes of the material 9 Verify that the c...

Page 40: ...onnection 9 It does not know the words No audio on Zone 2 9 Zone 2 is muted when unit is first turned on 9 Make sure you are using a source with analog outputs No Zone 2 audio when playing a DTS encoded video 9 Most Blu ray players cannot output a stereo analog version of the soundtrack while playing a DTS encoded disk If you want to watch the movie in the second zone select the Dolby Digital soun...

Page 41: ...ystem and other components you are using Is it an intermittent problem that only occurs on the first full moon of Spring 3 A return street address No PO Boxes please 4 A daytime phone number in case our technicians have a question about the problem you are having or if they are just feeling lonely 5 Package the unit in the original packaging if you still have it and if the cat hasn t had three lit...

Page 42: ...oControl product registration page at www audiocontrol com product registration 2 You must keep your sales receipt for proof of purchase showing when and from whom the unit was bought We re not the only ones who require this so it s a good habit to get into with any major purchase 3 The Concert XR series must have originally been purchased from an authorized AudioControl dealer You do not have to ...

Page 43: ...e Also neither we nor anyone else who has been involved in the development or manufacture of the unit will have any liability of any incidental consequential special or punitive damages including but not limited to any lost profits or damage to other parts of your system by hooking up to the unit whether the claim is one for breach of warranty negligence of other tort or any other kind of claim So...

Page 44: ...0 dB Frequency Response 20 Hz 20 kHz Preamp Audio Outputs 7 main channels 2 subwoofer 4 height channels MainVideo Outputs Dual 2 HDMI Second Zone Output 1 HDMI Stereo analog audio Control 12VoltTrigger Outputs Main Zone Zone 2 RS 232 Serial control 1 DB 9 IR Receiver Inputs Main Zone Zone 2 General Power Consumption Stand By Less than 0 5Watts Power Consumption typical usage 90Watts Power Consumpt...

Page 45: ...Response 20 Hz 20 kHz Preamp Audio Outputs 7 main channels 2 subwoofer 2 height channels Zone 2 4 configurable channels MainVideo Outputs Dual 2 HDMI Second Zone Output 1 HDMI Stereo analog audio Control 12VoltTrigger Outputs Main Zone Zone 2 RS 232 Serial control 1 DB 9 IR Receiver Inputs Main Zone Zone 2 General Power Consumption Stand By Less than 0 5Watts Power Consumption typical usage 100Wat...

Page 46: ... dB Frequency Response 20 Hz 20 kHz Preamp Audio Outputs 7 main channels 2 subwoofer 4 height channels Zone 2 4 configurable channels MainVideo Outputs Dual 2 HDMI Second Zone Output 1 HDMI Stereo analog audio Control 12VoltTrigger Outputs Main Zone Zone 2 RS 232 Serial control 1 DB 9 IR Receiver Inputs Main Zone Zone 2 General Power Consumption Stand By Less than 0 5Watts Power Consumption typica...

Page 47: ...t cooling air flow is not restricted Tools Required A medium sized flat bladed screwdriver 1 4 wide or narrower Needle nosed pliers The Procedure 1 Make sure that the power cord and all other cords are disconnected from the unit 2 Carefully place the unit upside down on a flat surface such as the kitchen table with a clean and dry towel on it 3 Remove the adhesive non slip grips from the bottom of...

Page 48: ... outward to release the foot from the chassis Use the needle nose pliers to pull upward at the same time with to get all technical for a moment a bit of a jiggle joggle motion 6 Repeat for all 4 feet Place all the feet in your sock drawer in case you wish to reinstall them in the future Appendix a ...

Page 49: ...49 Concert XR series Appendix B This appendix was removed as it became bloated and painful Appendix b ...

Page 50: ...P N 913 166 0 Rev5 22410 70th AvenueWest MountlakeTerrace WA 98043 USA 1 425 775 8461 www audiocontrol com ...

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