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Appendix
Online Replacement Service (available 24 hours a day) (Japanese)
* From the PCs and smartphones only
https://www.au.com/support/service/mobile/trouble/repair/
Replacement cell phone delivery service
◎
If you have a problem with your au cell phone, call us to
have a replacement one (of the same model and color
*
)
delivered to your specified address. Please return your
old faulty au cell phone within 14 days after the cell phone
for replacement is delivered to you.
* If a same-model/-color cell phone cannot be provided, a cell
phone for replacement will be provided in a model and color that
we specify .
◎
You can use this service up to twice within one year
starting from the day when you first use this service. If you
have not used this service over the past one year at the
time of your application for this service, the application
will be regarded as your first time. If you have, the
application will be regarded as your second time.
* For details, refer to au homepage.
Holding over and repair
◎
Damages and malfunctions intentionally caused by the
customer as well as those due to modification (e.g.
disassembly, change of parts, painting, etc.) by the
customer are not covered by this service.
◎
You cannot receive a refund for replacement of the outer
casing due to stains, scratches, paint removal, etc. on
the outer casing.
SIM Unlock
This product can be SIM-unlocked. SIM-unlocking the
product allows other-carrier SIM cards to be used with it.
• Requests can be made for SIM-unlocking on the au
homepage or at an au shop.
• When using non-au SIM card, some services, functions,
etc. may be unavailable. The Company is not liable for
any operations.
• To set up your phone after unlocking SIM lock, from the
home page, [
基本機能
(Basic Function)]
→
[Settings]
→
[About phone]
→
[SIM card status]
→
[SIM STATUS
UPDATE].
• For details, refer to au homepage. (Japanese)
https://www.au.com/support/service/mobile/
procedure/simcard/
