Appendix
68
Service contents
Repair and Delivery Service
Member
Non-
member
Holding
over and
repair
Spontaneous
failure
1st
year
Free
Free
2nd
year
and
later
Free of charge
(three-year
warranty)
Actual
cost
Partial damage
Customer
charge
Upper limit
5,000 yen
Water soak
and irreparable
damage
Customer
charge
10,000 yen
Theft and loss
N/A
N/A
(By model
replacement)
Charge amounts are all tax excluded
■
"Replacement Cell Phone Delivery
Service" (Member) Service Charge
Applicable condition
1st
2nd
Normal
5,000 yen/
Long Benefit
*1
3,000 yen
8,000 yen/
Long Benefit
*1
6,000 yen
Applied both "WEB
割引
" (Discount for
web app)
*2
/"
代用機な
し割引
" (Discount for
nonuse of substitute)
*3
4,000 yen/
Long Benefit
*1
2,000 yen
7,000 yen/
Long Benefit
*1
5,000 yen
Applied only "
代用機
なし割引
" (Discount
for nonuse of
substitute)
*3
4,500 yen/
Long Benefit
*1
2,500 yen
7,500 yen/
Long Benefit
*1
5,500 yen
Charge amounts are all tax excluded
*1 Customers in 3rd year (25 months) of subscription or all subscription
lines in a family discount plan to which the customer belongs are
eligible. Customers using a data communication device or tablet are
eligible if they are subscribing to a set discount plan (WIN Single Set
Discount Service or Smartphone Set Discount) and the subscription for
the line covered under the set discount is in its 3rd year.
*2
WEB
割引
(Discount for web app): If you apply "
交換用携帯電話機お届
けサービス
(Replacement mobile phone delivery service)" from the au
homepage, 500 yen will be discounted from service charge.
"
代用機なし割引
" (Discount for nonuse of substitute) is applied
automatically as the substitution is not available for "WEB
割引
(Discount
for web app)".
*3
代用機なし割引
(Discount for nonuse of substitute): If you do not use the
substitution when using "
交換用携帯電話機お届けサービス
" (Replacement
mobile phone delivery service), 500 yen will be discounted from service
charge.
For details, refer to au homepage.
