ATO iSee 360i, User Manual

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iSee 360i User’s Manu a l -
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Appendix B: Technical Support
To contact ATO’s Technical Support Department:
•
Visit our web site (www.isee-ato.com) and choose the
technical support tab.
•
Call our toll-free tech support line: 1-866-442-0019.
Call during the following hours:
Monday - Friday: 10:00 AM - 7:00 PM EST
Saturday: 10:00 AM - 4:00 PM EST
•
Send us e-mail at techsupport@isee-ato.com. Include your
telephone number and the hours during which you can be
reached. Be as detailed as possible in describing your
problem. Please include system configuration, hardware and
software, as well as versions of iSee 360i used.
Returning Your iSee
To return your iSee to ATO, you need an RMA (Returned
Materials Authorization) number. You will need this number
before any ATO iSee can be returned for replacement. When
you have received the number from ATO, write the RMA
number in large bold numbers on the outside of the box, and
ship it to ATO.
Packing Your iSee
Check the iSee to make sure there is no iPod installed. If
possible, pack your iSee in the original box.
If you no longer have the box, we recommend you pay a
packaging store (such as The UPS Store) to ship your iSee. If
you don’t have a packaging store in your area, ask for
packaging pointers when you contact us to get an RMA
number before returning any iSee.