9
Problem
Possible Cause
Possible Solution
Lights will not
turn on
No input power to the
transfomer
Verify power to the outlet is on / Check GFCI reset
No outlet power from
the transformer
Check the reset button / circuit breaker on the
transformer
Verify if the transformer is operational by
moving the timer to the ON position
Use a volt meter to verify transformer is
producing 12 volt AC
Photocell malfunction
Cover the photocell with a piece of dark tape to
check function
Lights will not
turn off
Timer control
Make sure timer control is not set to the ON position
Photo cell is covered
Clean sensor and outer clear covering
Make sure nothing is shading the sensor
LED color differs
from app
Improper connection
between LED light and
Smart Module
Inspect connections / realign plugs
Smart Module failure
Contact Dealer for repair / replacement
Individual lights
within a larger
system not
working /
displaying
different colors
Improper connection
to Splitter / Smart
Module
Verify connections are aligned
Defective 4-outlet
Splitter
Switch positions with a working light on the same
Splitter to identify if the splitter is causing the issue.
Loose connection.
Moisture or corrosion
in connections
Inspect quick-connected plugs for moisture,
corrosion or missing gasket.
Clean/dry/apply dielectric grease and reassemble.
Failed LED diode
assembly
If possible, switch out the diode assembly with
one from a working light of the same model to
determine if the driver has failed.
If driver has failed, replace light.
If test diode works, replacement diode
assemblies are available.
Smart Module is
not responding
to app
App is not synced with
Smart Module
Reconnect Smart Module through Bluetooth
Lights
intermittently
responding to app
Loose connection.
Moisture or corrosion
in connections
Inspect quick-connected plugs for moisture
or corrosion.
Clean/dry/apply dielectric grease and reassemble.
