13
TROUBLESHOOTING
Always disconnect power to the water purifier before performing any service or maintenance.
IMPORTANT: This unit is to be serviced ONLY by qualified, and appropriately licensed, personnel.
Table 3 – Troubleshooting
Problem
Possible Cause
Corrective Action
Purifier not operating
No electrical power
Verify that the purifier is connected to a live power source.
Water leaking from purifier
Cracked or broken quartz sleeve
Shut down purifier, drain, and replace quartz sleeve. See
“Quartz Sleeve
Installation, Cleaning, or Replacement”
or
“Replacement of Broken
Quartz Sleeve”
in the
“Maintenance”
section.
Quartz sleeve sealing O-Ring(s)
worn, damaged
Shut down purifier, drain, and remove static gland nut, replace sealing
O-Ring. See
“Quartz Sleeve Installation, Cleaning, or Replacement”
in the
“Maintenance”
section.
Poor, or loose, connections or fittings
Tighten suspect connection or fitting; or shut down purifier, drain,
and remove fitting or connection. Clean threads; reapply thread
sealing tape and reinstall.
Poor purifier disinfection performance
Quartz sleeve fouled
Clean quartz sleeve, see
“Quartz Sleeve Installation, Cleaning, or
Replacement”
in the
“Maintenance”
Section.
STER-L-RAY
®
Germicidal Lamp
output depreciating
Replace lamp, as it nears its end of life
(EOL)
. See
“Lamp Installation
or Replacement”
in the
“Maintenance”
section.
STER-L-RAY
®
Germicidal Lamp
not functioning
Replace lamp. See
“Lamp Installation or Replacement”
in the
“Maintenance”
section.
Low input voltage
Verify input voltage to purifier.
Change in water quality
Have water tested to confirm that it does not exceed maximum
recommended concentration levels for use with this purifier.
Ballast No. 10-0518A and 10-0514A have Lamp-out Protection
If power is applied to the ballast without a lamp connected to the circuit or if the lamp fails, the ballast’s lamp-out protection
will prevent the ballast from operating, and a red LED light will illuminate and audio alarm will sound.
To reset: disconnect the
ballast from power and reconnect or replace the lamp.
The ballast must remain disconnected from power for (2) minutes to
reset. After 2 minutes, restore input power. Ballast should resume proper operation.
The equipment that this ballast is used with requires connection to a known good ground. It is the User’s
responsibility to ensure that their equipment is properly grounded in compliance with the National Electrical Code and any
applicable local codes. Equipment wiring and hook up should be performed by a qualified, licensed electrician. Failure to comply
with this requirement could result in serious injury or death.
Disposal of Mercury Added Lamps
Germicidal ultraviolet lamps, like standard fluorescent lamps contain small amounts of mercury. Mercury added
lamps should not be placed in the trash. Dispose of properly. For further information regarding the disposal and
recycling of lamps containing mercury, along with Federal and State requirements visit LampRecycle.org. For more
information on
STER-L-RAY
®
Germicidal Ultraviolet Lamps, visit AtlanticUltraviolet.com or Ultraviolet.com.
