AT&T SynJ SB67118 Getting Started Download

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Answering system

Auto attendant operation

Auto attendant flow chart

Incoming

call

AA answers and plays

outgoing announcement

AA records

central

message

AA plays “Calling that ...” and

calls extension, which rings

AA plays
directory

Person

answers call?

Normal call

Caller dials 9

Caller dials 0

Caller dials extension number

Enters

another

extension

or records a

message

NOTE

: If the caller enters an extension number that is not answered by a person or by that

extension, and if its mailbox is busy (not able to answer and record), then the caller is returned
to the auto attendant, with the message “

That extension is not answering. Enter a new

extension number, or, to leave a central message in the general mailbox, please dial nine.

”

Yes

Summary of Contents for SynJ SB67118

Page 1: ...er adaptor to the telephone base Plug the other end of the coiled cord into the corded handset Plug one end of the coiled cord into the HANDSET jack on the left side of the telephone Plug the small en...

Page 2: ...ontact your DSL service provider for more information about DSL filters Install the telephone line cords as shown below Getting started Telephone base installation To connect the telephone line cords...

Page 3: ...he long cords supplied with the phone are four conductor cords 3 To order a two line adapter visit our website at www telephones att com or call 1 800 222 3111 In Canada dial 1 866 288 4268 Line 1 Lin...

Page 4: ...redial features No other features will work until AC power is restored Install the telephone base as shown below NOTES 1 Use disposable AA alkaline batteries only Do not use rechargeable batteries 2 W...

Page 5: ...ndset manual To register a handset to your telephone base 1 Place the unregistered handset into the charger cradle 2 On the telephone base press and hold INT button for about four seconds until the re...

Page 6: ...the charger and place it back in Try the registration process again You may need to de register your handsets if You have ten registered handsets and either need to replace a handset or add a cordless...

Page 7: ...handsets No Yes Press or on the Navkeys to exit or continue the deregistration 4 The screen of the telephone base shows Deregistering and It takes about 10 seconds to complete the deregis tration The...

Page 8: ...gister the DECT headset to the telephone base Place the headset in the headset charger and allow it to charge for at least five minutes before beginning registration On the telephone base press MENU E...

Page 9: ...the telephone base Side view of the telephone base INT PTT ALL EXT 1 EXT 6 EXT 7 EXT 8 EXT 9 EXT 0 EXT 2 EXT 3 EXT 4 EXT 5 IN T P T T A L L NOTE If you have corded and cordless headsets connected to y...

Page 10: ...ume level 1 5 or turn the ringer off When the ringer is off appears on the telephone base screen 1 When the telephone is idle press MENU ENTER 2 Press or to scroll to Ringer setting Press MENU ENTER 3...

Page 11: ...ave the setting and return to the previous menu There is a confirmation tone To exit without making changes press EXIT 1 2 3 4 5 6 7 Directory Call log Ringer setting Mailbox setup Ringer volume Ringe...

Page 12: ...tone To exit without making changes press EXIT NOTE stands for the telephone base 0 stands for extension 10 1 2 3 4 5 6 Directory Call log Ringer setting Mailbox setup Ringer volume Ringer tone Ringer...

Page 13: ...ss MENU ENTER again to save the setting and return to the previous menu There is a confirmation tone To exit without making changes press EXIT 1 2 3 4 5 Line selection Call log Ringer setting Mailbox...

Page 14: ...telephone systems that require you to dial 8 or 9 to get an outside line OR b CO lines which are standard residential telephone lines This telephone comes factory set for PBX lines You can set each li...

Page 15: ...s the 10 digits of the telephone number and when you dial from the call log only ten digits will be dialed If you must also dial 10 digit for other nearby area codes enter those area codes as local ar...

Page 16: ...s the 10 digits of the telephone number and when you dial from the call log only ten digits will be dialed If you must also dial 10 digit for other nearby area codes enter those area codes as local ar...

Page 17: ...s to move to the time editing Press or to select the AM or PM Press or to scroll to the item you want to edit and press to enter the correct digit OR Press to move back to the date editng 1 2 3 4 5 6...

Page 18: ...elect On or Off Press MENU ENTER to save the setting and return to the previous menu There is a confirmation tone To exit without making changes press EXIT Reviewing the recording When the telephone i...

Page 19: ...ENTER Press or to scroll to Record new music Press MENU ENTER Pick up the handset When you are ready press MENU ENTER to start recording A timer appears on the screen and starts counting Press MENU EN...

Page 20: ...While previewing the announcement press VOL or VOL to adjust the volume If you do not want to hear the announcement press EXIT the setting is saved Ans Gen MB only Ans Auto att No answer Setup Auto At...

Page 21: ...timer stops and the recorded announcement automatically plays back Press 2 to save the setting and return to the previous menu or press 1 to re record that announcement OR To exit without making chang...

Page 22: ...ake sure to preview to select a correct announcement before setting Turn off the auto attendant When the telephone is idle press ANSWER ON for the desired line Press or to scroll to No answer Press ME...

Page 23: ...ore the Mailbox answers The number of rings can be 2 3 4 5 6 or 7 You can also select Toll saver which is explained below Unless you change it the answering system answers an incoming call after four...

Page 24: ...for the desired line Press or to scroll to Setup Press MENU ENTER Press MENU ENTER again to select Mailbox setup Press or to scroll to Select annc Press MENU ENTER Press or to scroll to an announceme...

Page 25: ...ess or to scroll to Call screening 1 2 3 Set access code Remote code You can enter a four digit number 0000 9999 to allow remote access to your general mailbox from any touch tone telephone Unless you...

Page 26: ...box setup Press MENU ENTER Press or to scroll to Notify alert Press MENU ENTER Set alert number Press MENU ENTER again to select Alert number Use the dial pad to enter the number Up to 33 digits of th...

Page 27: ...fy alert Remaining space Remaining space Time 191 min Messages 254 Confirm the alert call You can confirm whether the system can successfully call the alert number that you entered above When the tele...

Page 28: ...ocal telephone service provider turn the COVM Central Office Voice Mail on COVM displays on the screen above the line button when a specific phone line receives any new voice mail message s If you do...

Page 29: ...tor it does not delete your voice mail message s If there acturally is a new voice mail message your local telephone service provider resends the signal causing the indicator display for a specific ph...

Page 30: ...OVE to erase an digit Press and hold REMOVE to erase all the digits at a time 5 Press MENU ENTER to save the setting and return to the previous menu There is a confirmation tone To exit without making...

Page 31: ...eeps A transferred call has not been answered within every 30 seconds One short beep A call is put on hold for more than six minutes and the Hold reminder is activated Confirmation tone Command comple...

Page 32: ...lights SPEAKER indicator On when the speakerphone is on MUTE indicator On when the microphone or ringer is turned off DND indicator On when the Do Not Disturb function is on HEADSET indicator On when...

Page 33: ...ming call on the corresponding line Flashes rapidly when there is a transferred call on the corresponding line Flashes rapidly when there is an incoming auto attendant transferred call on the correspo...

Page 34: ...Press SPEAKER again or place the handset on the telephone base to hang up Calling a speed dial number Press and hold a dial pad key 0 9 to display the number The dial pad key 0 represents for the tent...

Page 35: ...ay the most recently called numbers up to 30 digits press PAUSE REDIAL To view up to ten recently called numbers press or or PAUSE REDIAL repeatedly Press EXIT to exit To redial a number To dial the d...

Page 36: ...t call on hold and take the new call Press FLASH at any time to switch back and forth be tween calls NOTES 1 If you miss a call waiting call the caller ID of the missed call displays for 15 seconds af...

Page 37: ...rd the conversation as a private message in the general mailbox memory It is saved played back and deleted exactly like private incoming messages To record a two way conversation During the call press...

Page 38: ...kerphone or corded headset to handset changing lines or putting a call on hold also cancels the mute function HOLD You can use this feature to hold one line while accessing another or as part of the c...

Page 39: ...e ongoing call on the handset with call privacy on the screen displays Privacy and you hear quick beep tones Chain dialing You can initiate a dialing sequence from the numbers in the directory while y...

Page 40: ...ly To talk privately with one external party two line conference only Press HOLD to place both lines on hold Press a LINE key to talk privately with the person on that line Press Conf to resume the co...

Page 41: ...ly To talk privately with one external party two line conference only Press HOLD to place both lines on hold Press a LINE key to talk privately with the person on that line Press Conf to resume the co...

Page 42: ...conference call might not hear one another 4 If you are experiencing difficulty in using the conference features on this phone please con sider using AT T s complete line of teleconference servicesto...

Page 43: ...dset The screen displays Calling X Handset X X represents the extension and handset number If the extension you are calling is idle or set to Do Not Disturb DND you hear long beeps If the other extens...

Page 44: ...another destination party The screen displays Calling X Handset X X represents the extension and handset number If the extension you are calling is idle or set to Do Not Disturb DND you hear long beep...

Page 45: ...fourth line of the display 3 Put the base handset on the telephone base or press SPEAKER to hang up Your phone reminds you with a double beep every 30 seconds when a transferred call has not been ans...

Page 46: ...Put the base handset on the telephone base or press SPEAKER to hang up NOTE If you do not dial an extension number within 10 seconds the transfer automatically cancels The call is still on hold Press...

Page 47: ...ctivated automatically when you press and hold the one touch key PTT to all handsets Press and hold the one touch key INT PTT ALL for all the extension hand sets while speaking into the base speakerph...

Page 48: ...you quickly find and dial numbers page X If there are already 100 entries the screen shows LIST FULL You cannot store a new number until you delete one If you try to view the directory entries when t...

Page 49: ...le press DIR 3 Press MENU ENTER to add an entry 4 Enter the telephone number when prompted Use the dial pad to enter up to 32 digits Press or to move the cursor to the left or right Press REMOVE to er...

Page 50: ...ters Press and hold REMOVE to erase all characters Press to add a space 6 Press MENU ENTER to store your new directory entry There is a confirmation tone The name and the tele phone number appear You...

Page 51: ...or to scroll to Directory Press MENU ENTER OR When the telephone is idle press DIR 3 Press or to browse through the directory Entries appear alphabetically by the first letter in the name Directory em...

Page 52: ...mes starting with the letters on the same dial pad key keep pressing the key The names appear in alphabetical order For example if you have the names Jennifer Jessie Kevin and Linda in your directory...

Page 53: ...ess the LINE key for the desired line then lift the handset Delete an entry When a directory entry appears press REMOVE on the telephone base to delete the displayed entry from the directory You canno...

Page 54: ...ct your telephone service provider if You have both caller ID and call waiting but as separate services you might need to combine these services You only have caller ID service or only call waiting se...

Page 55: ...alls The time and date of the call and the caller s name and phone number are included in the display Caller ID information appears on the screen as the phone rings or until the caller hangs up or unt...

Page 56: ...by the phone company Missed new calls indicator When the telephone base is in idle mode and has unreviewed calls its screen shows XX missed call s All unreviewed entries are counted as missed calls Ea...

Page 57: ...ving it in the directory When the number shows in the correct format for dialing Lift the handset or press SPEAKER To override automatic line selection press the LINE key for the desired line then lif...

Page 58: ...REMOVE to erase all digits Press or to move the cursor to the left or right Press REDIAL PAUSE to enter a three second dialing pause a P appears 4 The screen displays Enter Next Press MENU ENTER to m...

Page 59: ...o dial Reasons for missing caller ID information There are also occasions when other information or no information shows for various reasons On screen message Reason PRIVATE NUMBER The caller prefers...

Page 60: ...cord up to 255 messages depending on the length of each message Individual messages can be up to three minutes Messages remain available for review until you delete them If the system memory is full y...

Page 61: ...the flashing LINE 1 4 key to talk to the caller on that line or press any other LINE 1 4 key to disconnect this call and make a new call on another line An auto attendant assigned to a phone line can...

Page 62: ...hone base to be an auto attendant it automatically picks up a ringing line after the number of rings you programmed see Number of rings on pageX and plays the appropriate auto attendant announcement W...

Page 63: ...aller does not enter an extension number after hearing the announcement the auto attendant waits about X seconds then transfers the call to extension X If the call is not picked up after X seconds the...

Page 64: ...er dials 9 Caller dials 0 Caller dials extension number Enters another extension or records a message NOTE If the caller enters an extension number that is not answered by a person or by that extensio...

Page 65: ...age playback If you have new messages you hear only the new messages oldest first If there are no new messages the system plays back all the messages oldest first When playback begins the total number...

Page 66: ...g system To record a memo then deliver it 1 When the telephone is idle press Messages on the telephone base 2 Press or to scroll to Deliver Press MENU ENTER 3 Press or to scroll to select a desired re...

Page 67: ...view them You cannot retrieve deleted messages Delete all old messages on the telephone base 1 When the telephone is idle press Messages on the telephone base 2 Press or to scroll to Delete all old me...

Page 68: ...he recorded announcement during an nouncement playback 3 Press to delete the current message during playback Press to delete the recorded announcement during an nouncement playback 4 Press to repeat t...

Page 69: ...e call 2 If you pause for more than four seconds during remote access you hear a help menu listing all features and commands If there is no command for another 20 seconds the call ends automati cally...

Page 70: ...10 on the telephone base screen Make a call You can make a call by using a registered cordless headset and the dial pad at the telephone base To make a call Press ON OFF button on the cordless headset...

Page 71: ...a call To answer a call Press the ON OFF button on the cordless headset The HEADSET indicator on the telephone base turns on To end a call Press the ON OFF button again on the cordless headset to han...

Page 72: ...one and cordless headset Switch from corded or cordless handset to cordless headset During a call press the HEADSET key on the telephone base You can hear a dial tone on the cordless headset Switch fr...

Page 73: ...e desired LINE 1 4 key to answer another call Your current call is put on hold Press the desired LINE 1 4 key to retrieve the original call Your current call is put on hold Hold You can mute a call by...

Page 74: ...hree way conference call on page X 45 for detailed conference call operation Intercom calls You can make or answer an intercom call with the cordless headset Make an intercom call Press the HEADSET ke...

Page 75: ...ns while on calls NOTES 1 Before the destination party answers the intercom call press the corresponding LINE 1 4 key to resume the call 2 The intercom call automatically ends if the destination party...

Page 76: ...dset registering Handset registered Calling 1 Handset 1 Directory empty Cordless headset registering Cordless headset registered Memory is full Incoming call Line X Intercom to XX missed calls Busy De...

Page 77: ...80 Appendix A Telephone base display screen messages...

Page 78: ...storms Electrical storms can sometimes cause power surges harmful to electronic equipment For your own safety take caution when using electric appliances during storms Cleaning your telephone Your te...

Page 79: ...e product comes in contact with any liquid unplug any line or power cord immediately Do not plug the product back in until it has dried thoroughly Install this product in a protected location where no...

Page 80: ...plinary evaluation of the interference between portable wireless telephones and implanted cardiac pacemakers Supported by the U S Food and Drug Administration WTR recommends to physicians that Pacemak...

Page 81: ...made by the manufacturer or its authorized agents For repair procedures follow the instructions outlined under the Limited Warranty If this equipment is causing harm to the telephone network the telep...

Page 82: ...uit different from that to which the receiver is connected Consult the dealer or an experienced radio TV technician for help Changes or modifications to this equipment not expressly approved by the pa...

Page 83: ...you in working condition You should expect the repair or replacement to take approximately 30 days 3 How long is the limited warranty period The limited warranty period for the PRODUCT extends for ONE...

Page 84: ...model and the date of purchase or receipt and Provide your name complete and correct mailing address and telephone number 7 Other limitations This warranty is the complete and exclusive agreement betw...

Page 85: ...hone operates within the maximum power allowed by the Federal Communications Commission FCC Even so this handset and telephone base can communicate over only a certain distance which can vary with the...

Page 86: ...st try all the suggestions above Make sure you plug the handset cord securely and firmly into the HANDSET jack on the telephone base and the corded handset If the previous suggestions do not work disc...

Page 87: ...your telephone lines you must install a DSL filter between the telephone base and the telephone wall jack The filter prevents noise and caller ID problems as a result of DSL interference Please contac...

Page 88: ...n to normal corded handset mode When using a speakerphone controlling background noise in your environment is essential While you are listening to your party press MUTE to temporarily turn your microp...

Page 89: ...wave oven is operating If you plug your telephone base in with a modem or surge protector plug the telephone base or modem surge protector into a different location If this does not solve the problem...

Page 90: ...oise and caller ID problems resulting from DSL interference Please contact your DSL service provider for more information about DSL filters System does not receive caller ID when on a call Make sure y...

Page 91: ...h tone telephone and cannot activate the answering system The answering system may not detect the remote access code while your announcement is playing Try waiting until the announcement is over befor...

Page 92: ...tc while recording Common cure for electronic equipment If the telephone base does not seem to be responding normally do the following in the order listed Disconnect the power to the telephone base Di...

Page 93: ...96 Index Index...

Page 94: ...ican Telephones All rights reserved AT T and the AT T logo are trademarks of AT T Intellectual Property II L P d b a AT T Intellectual Property licensed to Advanced American Telephones San Antonio TX...

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