AT&T SB67108 - AT&T User Manual Download | Manualshive

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I experience poor sound quality when using the speakerphone.

For increased sound quality while using the telephone speakerphone, place
the telephone base on a flat surface.
Excessive background noise will cause a speakerphone to fade in and
out. Try controlling the background noise by turning off any audio devices
near the speakerphone. Also, try to avoid interrupting the person at the
other end of the conversation while they are speaking. If background noise
cannot be controlled, you should stop speakerphone operation and return
to normal corded handset mode.
When using a speakerphone, controlling background noise in your
environment is essential. While you are listening to your party, press

MUTE

to temporarily turn your microphone off. When it is your turn to speak,
remember to press

MUTE

again to turn the microphone on.

I hear other calls while using my telephone.

Disconnect the telephone base from the telephone jack, and plug in
a different telephone. If you still hear other calls, call your telephone
service provider.

My telephone base does not ring when I receive a call.

Make sure that the ringer is not off. Refer to the section on ringer selection
in this user’s manual.
Make sure you plug in the telephone line cord securely into the telephone
base and the telephone jack. Make sure you plug in the power cord securely.
You may have too many extension telephones on your telephone line to allow
all of them to ring simultaneously. Try unplugging some of the other telephones.
If the other telephones in your building are having the same problem,
contact your telephone service provider.
Test a working telephone at the telephone jack. If another telephone has
the same problem, contact your telephone service provider.
Other electronic products such as HAM radios and other DECT phones can
cause interference with your cordless phone. Try installing your phone as
far away as possible from these types of electronic devices.
Your line cord might be malfunctioning. Try installing a new line cord.

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Appendix

Troubleshooting

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Summary of Contents for SB67108 - AT&T

Page 1: ...User s manual SynJ SB67138 DECT 6 0 4 line corded cordless small business system ...

Page 2: ...al packaging in case it is necessary to return your telephone for warranty service 2010 Advanced American Telephones All Rights Reserved AT T and the AT T logo are trademarks of AT T Intellectual Property licensed to Advanced American Telephones San Antonio TX 78219 Printed in China SynJTM is a trademark of Advanced American Telephones T Compatible with Hearing Aid T Coil TIA 1083 Telephones ident...

Page 3: ...lt clip for cordless handset Battery compartment cover SynJ SB67138 Quick start guide SynJ SB67108 User s manual SynJ SB67108 Quick start guide User s manual SynJ SB67138 DECT 6 0 4 line corded cordless small business system Quick start guide SynJ SB67138 DECT 6 0 4 line corded cordless small business system User s manual SynJ SB67108 DECT 6 0 expansion handset for use with AT T model SynJ SB67118...

Page 4: ...ss headset 12 To register a cordless headset to your telephone base 12 Deregister devices 13 Add a corded headset 14 To add a corded headset to the telephone base 14 Telephone base setup 15 Menu settings 15 Ringer volume 15 Volume control 16 Ringer tone 16 Ring group 17 Do not disturb DND 17 LCD contrast 18 Key tone 18 Language 18 Line selection 19 Set line mode 19 Area codes 20 Hold reminder 21 S...

Page 5: ...47 Three way conference calls 47 COVM 49 COVM central office voicemail 49 COVM reset 49 Intercom 50 Make an intercom call to a cordless handset deskset 50 Answer an intercom call 51 End an intercom call 51 Make another intercom call while on an intercom call 51 Answer an incoming call during an intercom call 51 Call transfer 52 Blind transfer 52 Transfer a call and speak to the receiving party 52 ...

Page 6: ...y 70 Auto attendant operation 71 Turn the auto attendant on 71 Using the auto attendant 71 Using multiple auto attendants 72 Auto attendant flow chart 73 Answering system operation 74 Set general delivery mailbox to answer 74 Incoming messages 74 New message indication 74 Message playback 74 Options during playback 75 Delete all old messages 75 Transfer message 76 Record and deliver memos 77 Play ...

Page 7: ...to the left or right While playing back messages press REP once to repeat the message or press REP twice to hear the previous message or press SKIP to skip to the next message Messages When in idle mode press to enter the general mailbox menu page 74 EXIT While in a menu press to cancel an operation and exit the menu display CONF Press to add another extension or outside line to an existing call p...

Page 8: ... number page 50 Press and hold to broadcast your voice to that extension page 54 INT PTT ALL Press to page all extensions An intercom connection is established with the first extension that answers page 50 Press and hold to broadcast your voice to all extensions page 54 Getting started Quick reference guide Directory card To write names on the directory card follow the steps below 1 Remove the cle...

Page 9: ...iting alert page 43 INT When in idle mode press to initiate an intercom call page 50 Main menu The symbol highlights a menu item Main menu Directory pages 56 61 Call log pages 62 66 Ringer setting pages 15 17 Mailbox setup pages 30 34 Base setup pages 18 26 COVM page 49 Speed dial setup page 37 Customer support page 37 Registration pages 10 13 Using menus Press MENU ENTER to show the first menu it...

Page 10: ...r more information about DSL filters Your product may be shipped with a protective sticker covering the telephone base and handset displays remove them before use For customer service or product information visit our website at www telephones att com or call 1 888 915 2007 In Canada dial 1 866 288 4268 Avoid placing the telephone base too close to Communication devices such as television sets VCRs...

Page 11: ...ter for every two lines If you have four telephone lines you will need two two line adapters If your establishment has four telephone lines from one line telephone jacks you will need to purchase a telephone line cord purchased at an electronics store in your area or equivalent for each two line adapter If you have high speed Internet service DSL digital subscriber line you need to have an externa...

Page 12: ...ide of the telephone Plug the small end of the power adapter into the power jack at the bottom of the telephone base Route the power adapter cord through the slot on the bottom of the telephone Plug the large end of the power adapter into a power outlet not controlled by a wall switch NOTE For complete instructions on installing the cordless handset see Add and register handsets on page 10 of this...

Page 13: ...l jack The filter prevents noise and caller ID problems caused by DSL interference Please contact your DSL service provider for more information about DSL filters Install the telephone line cords as shown below L3 L4 L1 L2 Option 1 To connect two 2 line wall jacks Line 1 Line 2 Line 3 Line 4 Electrical outlet not controlled by a wall switch Power adapter Telephone line cords If you have DSL high s...

Page 14: ...ks you need a two line adapter for two of the lines The long cords supplied with the telephone are four conductor cords 1 2 Line 1 Line 2 Line 3 Line 4 Electrical outlet not controlled by a wall switch Power adapter Two line adapters If you have DSL high speed Internet service a DSL filter not included is required on each DSL line L3 L4 L1 L2 ...

Page 15: ... to lock the cover Step 3 Step 2 In the event of a power failure if four AA batteries purchased separately are installed in the telephone your telephone base can still operate All lines will work If power fails during a call on the telephone base the call continues until you hang up If power fails during a call on a handset you can still make and answer calls During a power failure although the sc...

Page 16: ...r a handset to your telephone base 1 Make sure the handset is out of the charger and the screen shows Press MENU on BS sel Registration sel Register HS Then put HS in cradle before you begin registration 2 On the telephone base press MENU ENTER 3 Scroll down to Registration and press MENU ENTER 4 Press MENU ENTER again to select Register HS 5 Place the unregistered handset into the charger The tel...

Page 17: ...ER 4 Press MENU ENTER again to select Register HS 5 Press the Start softkey on the unregistered deskset The telephone base screen shows Registering new device It takes up to 60 seconds to complete the registration You hear a beep when the registration is successful The telephone base shows Deskset registered and the deskset shows X Deskset X X represents the extension number 1 0 Deskset X represen...

Page 18: ...gin registration On the telephone base press MENU ENTER Scroll down to Registration and press MENU ENTER Press MENU ENTER again to select Register HS The telephone base shows Registering new device It takes up to 60 seconds to complete the registration Place the headset into the cradle The telephone base shows Cordless headset registered and beeps when the registration is successful Lift the heads...

Page 19: ...r each device you wish to use again Deregistering a cordless handset or deskset does not remove the data saved on that device Please read all the instructions on this page before beginning the deregistration process Please make sure the telephone system is not in use before deregistration To deregister all devices registered to the telephone base 1 On the telephone base press MENU ENTER 2 Scroll d...

Page 20: ...structions on using the corded headset with this telephone Plug a 2 5 mm headset into the HEADSET AUX IN jack on the side of the telephone base Side view of the telephone base INT PTT ALL EXT 1 EXT 6 EXT 7 EXT 8 EXT 9 EXT 0 EXT 2 EXT 3 EXT 4 EXT 5 HEADSET AUX IN IN T P T T A L L E X T 1 E X T 6 E X T 7 E X T 8 E X T 9 E X T 0 E X T 2 E X T 3 E X T 4 E X T 5 HEADSET AUX IN NOTE If you have corded a...

Page 21: ...ase screen 1 When the telephone is idle press MENU ENTER 2 Press or to scroll to Ringer setting Press MENU ENTER 3 Press MENU ENTER again to select Ringer volume 4 Press VOL or VOL on the telephone base to adjust the ringer volume 5 Press MENU ENTER to save the setting and return to the previous menu There is a confirmation tone To exit without making changes press EXIT NOTE The ringer volume also...

Page 22: ...one To exit without making changes press EXIT NOTE If you turn off the ringer volume you will not hear ringer tone samples 1 2 3 4 5 6 7 Directory Call log Ringer setting Mailbox setup Ringer volume Ringer tone Ringer group Ringer tone L1 L2 L3 L4 1 3 1 1 Volume control Use this feature to independently set the listening volume to one of five levels for each of the three listening options corded h...

Page 23: ...ere is a confirmation tone To exit without making changes press EXIT NOTE The symbol represents the telephone base 0 represents extension 10 1 2 3 4 5 6 Directory Call log Ringer setting Mailbox setup Ringer volume Ringer tone Ring group Ring group L3 Extension number 1 3 56 8 0 ENTER Save Ring group L3 Extension number 1234567890 Getting started Telephone base setup 17 Do not disturb DND Use this...

Page 24: ...ust the screen contrast level The screen display temporarily fades away as you press and reappears as you press Press MENU ENTER to save the setting and return to the previous menu There is a confirmation tone To exit press EXIT 1 2 3 4 5 Call log Ringer setting Mailbox setup Base setup LCD contrast Key tone Language Line selection Language Key tone Use this feature to turn the key tone on and off...

Page 25: ...ation tone To exit without making changes press EXIT 1 2 3 4 5 6 7 Use this feature to select the default telephone line to be used when you make outgoing calls This telephone comes factory set for Auto selectable line which chooses the first available line for making a call To select a particular line choose Line 1 Line 2 Line 3 or Line 4 When the telephone is idle press MENU ENTER Press or to sc...

Page 26: ...m the call log all 10 digits are dialed If you have more than one area code for your region enter those area codes as local area codes When the telephone is idle press MENU ENTER Press or to scroll to Base setup Press MENU ENTER Press or to scroll to Area codes Press MENU ENTER Press or to scroll to Home area or Local area 1 Local area 4 Press MENU ENTER to edit it Use the dial pad keys to enter a...

Page 27: ... to Date and time Press MENU ENTER Using the dial pad to enter the date Press REP or SKIP to scroll to the item you want to edit and press the dial pad keys to enter the correct digit Press to move to the time editing Press or to select AM or PM Press REP or SKIP to scroll to the item you want to edit and press the dial pad to enter the correct digit 8 Press MENU ENTER to save the setting and retu...

Page 28: ...to Music on hold Press MENU ENTER Press MENU ENTER again to select M O H on off Press or to highlight On or Off If you select On and the source is Recorded M O H when you press MENU ENTER to save the setting Music on hold On displays OR If you select On and the source is Aux In Device with an audio device connected when you press MENU ENTER to save the setting Device connected to the headset jack ...

Page 29: ...Change the music on hold volume The music on hold volume can only be changed at the audio device Place a call to your SynJ SB67138 Press HOLD on the SynJ SB67138 to place the call on hold Listen to the music on hold to determine if the volume is desirable If you are using recorded audio and want to make adjustments to the volume on the audio device and record the audio again start again with Step ...

Page 30: ...e small end 2 5mm plug of the audio cable into the HEADSET AUX IN jack on the telephone base and plug the large end 3 5mm plug of the audio cable into the audio output jack on your audio device as shown on the previous page When your audio device is ready to play press MENU ENTER on the telephone You hear the voice prompt Record after the tone Press stop when you are done Start playing the sound o...

Page 31: ... of new music from an audio device but there is no audio device connected No Device is connected to the headset jack at base displays on the screen Please check the connection on the telephone base and the audio device If there is silence detected for six seconds while recording or your audio device volume is too low the recording stops and the display automatically returns to the previous menu Th...

Page 32: ...base displays Connect an audio device to the HEADSET AUX IN jack page 23 then choose Review M O H The screen returns to the previous menu To exit without making changes press EXIT NOTES If you unplug the audio device while a call is on hold the music on hold source is immediately set to Recorded M O H The screen displays Recorded M O H reconnect Aux In Device reset source If you unplug the audio d...

Page 33: ... Use this feature to record up to five new announcements so that you can have different announcements for different lines or different announcements for daytime and after hours You can easily switch among the recorded announcements Each announcement can be up to two minutes The auto attendant announcement should contain instructions for the caller Following are example scripts Default announcement...

Page 34: ...pound or press star for the receptionist When the telephone is idle press ANSWER ON for the desired line Press or to scroll to Setup Press MENU ENTER Press or to scroll to Record ext list Press MENU ENTER The current extension list plays Press 1 to select Change Press MENU ENTER to start recording The timer starts counting Press MENU ENTER to stop recording The timer stops and the recorded message...

Page 35: ...roll to Auto attendant Press MENU ENTER Press MENU ENTER again to select Number of rings Press or to select a number 2 7 Press MENU ENTER to save the setting and return to the previous menu There is a confirmation tone To exit without making changes press EXIT 1 2 3 4 5 6 Ans Gen MB only Ans Auto att No answer Setup Mailbox setup Auto attendant Announcement Record ext list Number of rings Select a...

Page 36: ...he answering system answers a call after two rings when there are new messages and after four rings when there are no new messages This enables you to check for new messages without paying for a toll call 6 Press MENU ENTER to save the setting and return to the previous menu There is a confirmation tone To exit without making changes press EXIT 1 2 3 4 5 Number of rings Select anncemnt Number of r...

Page 37: ...ncemnt Press MENU ENTER Press or to scroll to an announcement Press MENU ENTER to save the setting and return to the previous menu The selected announcement plays To exit without making changes press EXIT NOTE The auto attendant and the mailbox share the same list of announcements 1 2 3 4 5 6 Getting started Mailbox setup for answering system 31 Number of rings Select anncemnt Select anncemnt Prer...

Page 38: ...XIT 1 2 3 4 5 Set access code remote code Use this feature to enter a four digit number 0000 9999 to allow remote access to your general mailbox from any touch tone telephone Unless you change it the remote access code is 0000 When the telephone is idle press MENU ENTER Press or to scroll to Mailbox setup Press MENU ENTER Press MENU ENTER again to select Set access code Use the dial pad to enter a...

Page 39: ...ou set is busy not available or off during the call When the telephone is idle press MENU ENTER Press or to scroll to Mailbox setup Press MENU ENTER Press or to scroll to Notify alert Press MENU ENTER Set alert number Press MENU ENTER again to select Alert call Use the dial pad to enter the number up to 32 digits of the cellular phone or paging device you want to be notified Press REMOVE to backsp...

Page 40: ...t Press MENU ENTER The screen displays Press SPKR to confirm the alert call Press SPEAKER on the telephone base You should hear the telephone number being dialed To exit without making changes press EXIT After confirming that the call went to the telephone number you specified press SPEAKER again to end the test The screen returns to idle mode NOTES If you turn on Notify alert before you enter the...

Page 41: ... handset deskset mailboxes from the telephone base For detailed instructions refer to Handset mailbox overview in the SynJ SB67108 handset user s manual or Deskset mailbox overview in the SynJ SB67148 deskset user s manual 2 New messages Handset anncemnt To general MBox Fast answer mode Enter mailbox access code 0001 ENTER Next Fast answer mode On ENTER Save Handset deskset announcement setup The ...

Page 42: ...nnouncement again OR To exit without making changes press EXIT 5 6 7 8 Record anncemnt ENTER Start Record anncemnt 00 05 ENTER Stop Play announcement 00 09 1 Change 2 OK Play announcement 00 02 1 Change 2 OK Switch to general mailbox You can directly access the general mailbox of any handset or deskset using the telephone base When the telephone is idle press Messages on the telephone base Press t...

Page 43: ...ts 5 Press MENU ENTER to save the setting and return to the previous menu There is a confirmation tone To exit without making changes press EXIT 1 2 3 4 Mailbox setup Base setup COVM Speed dial setup Speed dial 1 Speed dial 2 Speed dial 3 Speed dial 4 Enter phone 8888832445 ENTER Save NOTES See Calling a speed dial number on page 41 for instructions on calling a speed dial number The memory locati...

Page 44: ...e line is in use X is the telephone line number One short beep The Hold reminder is active a call has been on hold for more than three minutes The telephone conversation recording begins During the recording you will hear one beep per minute Error tone a triple beep You press VOL or VOL and the volume has reached its highest or lowest setting You press CALL LOG and the call log is empty Four beeps...

Page 45: ...line is on hold Flashes rapidly when there is an incoming call ANSWER ON indicator On when the general mailbox is on and ready to receive calls SPEAKER indicator On when the speakerphone is on MUTE indicator Flashes slowly when the corded handset microphone or speakerphone is muted DND indicator On when the do not disturb function is on HEADSET indicator On when the corded headset is in use Indica...

Page 46: ...red call on the corresponding line Flashes rapidly when there is an incoming call on the corresponding line Making a call To make a call from the telephone base Lift the handset or press SPEAKER OR To override automatic line selection press LINE 1 LINE 4 for the desired line then lift the handset 2 Wait for a dial tone then enter the telephone number The screen displays the elapsed time as you tal...

Page 47: ...rdless headset Wait for a dial tone then dial the number on the base To hang up press the ON OFF button On hook dialing predialing Enter the telephone number Press REMOVE to delete any misdialed digits and make corrections if needed Lift the handset or press SPEAKER to dial OR To override automatic line selection press LINE 1 LINE 4 for the desired line then lift the handset Using the speakerphone...

Page 48: ...election press LINE 1 LINE 4 for the desired line then lift the handset NOTE If there is no telephone number stored in the speed dial location No number displays on the screen Answering a call To answer a call Lift the handset press SPEAKER HEADSET or the ON OFF button on a registered cordless headset OR To override automatic line selection press LINE 1 LINE 4 for the desired line then lift the ha...

Page 49: ...to switch back and forth between calls NOTES If you miss a call while the line is in use the caller ID of the missed call displays for 15 seconds after your current conversation ends For more information on caller ID with call waiting see page 62 1 2 1 2 To edit a number While the desired number displays press MENU ENTER to enter editing mode Press REP or SKIP to move the cursor to the left or rig...

Page 50: ...only to system telephones It does not affect non system phones using the same line s Recording a call 1 2 3 Privacy OFF Record call ON Line1 00 10 06 8888832445 Telephone base operation Options while on calls 44 Privacy ON Record call ON Line1 00 00 06 8888832445 PRIV Use this feature to record two way phone conversations during a call The recording is treated the same as memos and is always marke...

Page 51: ...74 NOTES Call privacy is automatically on when recording a call Calls that you record use the same memory as the answering system Recording long conversations uses up space othervise available for recording normal messages Please see Remaining space on page 34 Mute Use this feature during a telephone conversation to silence the microphone You can hear the caller but the caller cannot hear you To m...

Page 52: ... the call on hold again You cannot put an intercom call on hold Switching between lines Use this feature to switch between lines during an outside call Press LINE 1 LINE 4 of another telephone line to make or answer another call The current call is put on hold automatically To return to the first call press the original LINE 1 LINE 4 The second line is put on hold automatically Join a call in prog...

Page 53: ... by using two lines at the same time You can also join an intercom call with a call on an outside line The outside line call must be established first because an intercom call cannot be placed on hold To make a three way conference call Make or answer an outside call Press HOLD and call someone on another line or start an intercom connection OR Call someone on another line or intercom someone The ...

Page 54: ...matically To end a conference call Place the handset on the telephone base to hang up or press SPEAKER The call does not terminate until all extensions hang up NOTES If an internal party hangs up the ongoing call becomes a two way conversation You cannot make any conference calls if all four telephone lines are in use If you are experiencing difficulty in using the conference features on this tele...

Page 55: ...g changes press EXIT NOTE For information about using your voicemail service contact your telephone service provider for assistance 1 2 3 4 5 COVM central office voicemail If you subscribe to voicemail service with your telephone service provider turn on the COVM feature This feature displays COVM on the screen above the line key of any telephone line that receives new voicemail messages If you do...

Page 56: ...s the one touch EXT 1 0 key for the destination extension or press the INT PTT ALL key then lift the handset The screen displays Calling X Handset X X represents the extension number 1 0 Handset X represents the handset name Calling X Deskset X X represents the extension number 1 0 Deskset X represents the deskset name or Calling All OR Press INT key on the telephone base then scroll to the destin...

Page 57: ...ing X Handset X X represents the extension number 1 0 Handset X represents the handset name Calling X Deskset X X represents the extension number 1 0 Deskset X represents the deskset name or Calling All OR Press INT on the telephone base then scroll to the destination extension Press MENU ENTER NOTES Before the intercom call is answered you can cancel the intercom by pressing SPEAKER lifting and r...

Page 58: ...put on hold The destination handset rings and the call is answered by pressing L 1 L 4 You hear a short tone from the telephone base The outside call is automatically transferred to the desired extension 4 Put the corded handset on the telephone base or press SPEAKER to hang up OR You can resume the call by pressing the corresponding flashing line key LINE 1 LINE 4 before the desired extension ans...

Page 59: ... extension rings as an incoming call to remind the extension user If the outside call is put on hold for 10 minutes it is automatically transferred to the auto attendant The telephone base returns to idle mode Answer a transferred call When you hear a short intercom ring from the telephone base Lift the handset to intercom with an extension You can talk privately with the extension before picking ...

Page 60: ... the MUTE indicator flashing During the PTT wait state if necessary you can press and hold the previous one touch EXT 1 0 key or the INT PTT ALL key to continue speaking into the base speakerphone 4 The destination party can now respond see Answer a PTT call in the SynJ SB67108 handset manual or SynJ SB67148 deskset manual PTT to all devices 1 When the telephone base is idle press and hold the INT...

Page 61: ...to a single device or PTT to all devices on the previous page To respond with a handset see Answer a PTT call in the SynJ SB67108 handset manual or SynJ SB67148 deskset manual NOTE If the PTT call is sent to all handsets an intercom call is established with the first person who presses INT Convert a PTT call to an intercom call You can convert the PTT call to a two way intercom call on the called ...

Page 62: ...enient search feature can help you quickly find and dial numbers page 60 If there are already 100 entries the screen shows Memory is full You cannot store a new number until you delete one If you try to view the directory when there are no entries the screen displays Directory empty Exit the directory On the telephone base press EXIT to cancel an operation and return to idle mode If you pause for ...

Page 63: ...ing the dial pad when prompted Press REP or SKIP to move the cursor to the left or right Press REMOVE to backspace and delete a digit Press and hold REMOVE to erase all digits Press PAUSE REDIAL to enter a 3 5 seconds dialing pause a P appears page 58 Press FLASH to enter a flash page 58 4 Press MENU ENTER to move on to the name Enter the name when prompted Use the dial pad to enter a name up to 1...

Page 64: ... to automated telephone systems When you wish to enter a pause in the dialing sequence press PAUSE REDIAL to store a 3 5 seconds pause A P appears in the telephone number Each pause counts as one digit If you want to save the number in the directory press MENU ENTER Store a flash in a directory number Use this feature to store the flash needed to access certain custom calling services in a directo...

Page 65: ... base If there are no directory entries the screen displays Directory empty 2 Press or to browse through the directory Entries appear alphabetically by the first letter in the name 1 CHRISTINE SMITH 888 722 7702 ENTER Edit Directory 4 entries ENTER Add REMOVE Delete all Directory Review directory 59 Directory empty ENTER Add ...

Page 66: ...f there is an entry in the directory beginning with that letter If there is no entry matching the letter you press it remains in the current entry 4 To see other names starting with the letters on the same dial pad key keep pressing the key The names appear in alphabetical order For example if you have the names Jennifer Jessie Kevin and Linda in your directory If you press 5 JKL once you see Jenn...

Page 67: ...elephone is idle press MENU ENTER twice to select Directory OR Press DIR on the telephone base 2 Press REMOVE and the screen displays Delete entire directory No Yes Press SKIP to confirm or press REP to return to the previous screen NOTE You cannot retrieve deleted entries Edit an entry 1 When a directory entry appears press MENU ENTER 2 Follow Steps 3 to 5 on pages 57 58 NOTE If the telephone num...

Page 68: ...ther call There are fees associated with caller ID services In addition this service might be called by different names such as caller ID with visual call waiting by different telephone service providers and might not be available in all areas It might be necessary to change telephone service to use this feature Contact your telephone service provider if You have both caller ID and call waiting bu...

Page 69: ...the caller hangs up or until the call has been answered at another extension or until the call ends If you subscribe to caller ID service this phone automatically resets the time and date each time new call information is received You can also set the time and date yourself see Set date and time on page 21 NOTES 1 The caller ID information might not be available for every incoming call Callers mig...

Page 70: ... missed calls its screen shows XX Missed call s All new or missed entries are counted as missed calls Each time you review a call log entry with the icon new the number of missed calls decreases by one When all the entries in the caller ID information become old have been reviewed the system removes the missed calls alert from the display and the NEW CALL indicator turns off Review the caller ID i...

Page 71: ...matic line selection press LINE 1 LINE 4 for the desired line then lift the handset Delete entries 1 2 Delete a call log entry When in the call log press or to browse to the number you wish to delete Press REMOVE to delete the shown entry from the caller ID history Delete all call log entries When the telephone is idle press CALL LOG OR When the telephone is idle press MENU ENTER Press or to scrol...

Page 72: ...irectory entry There is a confirmation tone The name and the telephone number appear If the entry is already saved in the directory the screen display remains the same and waits for more editing If there is no caller ID information you hear an error tone The number cannot be saved OR To exit without making changes press EXIT NOTE You will need to change how a caller ID number is dialed if the entr...

Page 73: ...en other information or no information shows for various reasons On screen message Reason Private caller The caller prefers not to show the telephone number and name Unknown caller Your telephone service provider cannot determine the caller s name and telephone number Calls from other countries may also generate this message ...

Page 74: ...what services you have and how to access them contact your telephone service provider To use your voicemail service rather than your answering system turn off your answering system To use your answering system rather than your voicemail service contact your telephone service provider to deactivate your voicemail service You can also use your telephone answering system and voicemail together by set...

Page 75: ...ot answered the auto attendant prompts the caller to leave a message for that extension or try another extension Each auto attendant can answer only one call at a time You might want to turn on additional auto attendants in your system so that even when a call on one line is being answered a second auto attendant can answer another ring ing line You can designate up to four auto attendants in your...

Page 76: ...can record up to five new announcements to have different announcements for each line Each announcement can be up to two minutes Auto attendant and general mailbox announcements both require system memory to record so we suggest recording brief announcements in order to leave more space for messages The maximum recording time of all handsets and base is 180 minutes The actual recording time depend...

Page 77: ... you set a line to be an auto attendant it automatically picks up the ringing line after the number of rings you programmed see Number of rings on page 29 and plays your selected auto attendant announcement While the line silently rings and while the auto attendant is answering and directing a call the line indicator flashes page 40 To interrupt the auto attendant press the flashing line indicator...

Page 78: ...general mailbox See Remote access on page 79 for information If the caller does not enter any number after hearing the announcement the auto attendant announces three times Hello this is auto attendant Please enter your party s extension followed by pound If you are using a rotary telephone please stay on the line For a company directory dial star twice Then the auto attendant transfers the call t...

Page 79: ...oing announcement Person answers call Normal call Caller enters another extension or records a message Yes No AA calls extension Caller dials extension number and Caller dials and Caller dials remote access code No caller input General mailbox records message Answering system remote access 73 Auto attendant flow chart ...

Page 80: ...on the telephone base flashes when there are new or missed messages and memos in the general mailbox Message playback 1 2 3 Answering system Answering system operation 74 Ans Gen MB only Ans Auto att No answer Setup General Mbox ON Play announcement 00 09 From the telephone base you can play the messages in both the general mailbox and handset deskset mailboxes If you have new messages you hear on...

Page 81: ...mailbox section on the previous page Options during playback When a message is playing you can adjust the playback volume skip repeat or delete the message When a message is playing on the telephone base Press VOL or VOL to adjust the message playback volume Press SKIP to skip to the next message Press REP to repeat the current message Press twice to hear the previous message Press REMOVE to delet...

Page 82: ...essages from the handset mailbox NOTE If there are any new or missed messages in the general mailbox the Messages indicator still flashes after you delete all old messages Transfer message When a message is playing in the general mailbox or handset mailbox you can transfer the message to a single extension all extensions or the telephone base When a message is playing on the telephone base 1 Press...

Page 83: ...ays back The screen displays 1 Change 2 OK 6 Press 1 to record that memo again OR Press 2 to save the memo and send it to the extension you selected The system announces Message transferred to mailbox X and then returns to the previous menu or memo OR To exit without making changes press EXIT To record a memo in the handset deskset mailbox then deliver it When the telephone is idle press Messages ...

Page 84: ...or to scroll to No answer Press MENU ENTER Disable the answering system When the telephone is idle press ANSWER ON for the desired line to disable Press or to scroll to No answer Press MENU ENTER to prevent the answering machine from answering calls on that line OR To exit without making changes press EXIT 1 2 1 2 Answering system Answering system operation Ans Gen MB only Ans Auto att No answer S...

Page 85: ...6 Press to skip to the next message during playback 7 Press to transfer the current message during playback Press to end the call 4 Hang up to end the call and save all undeleted messages Cut out the remote access wallet card at the back of this user s manual for quick reference NOTES 1 If you do not enter a valid remote access code the answering system answers the call as usual and all the voice ...

Page 86: ...m remaining space page 34 frequently to maintain availability of space for incoming messages 5 If you press 4 within five seconds of each message playback start the previous message plays instead of repeating the current message Answering system Remote access 80 ...

Page 87: ...are registered By pressing the ON OFF button on the cordless headset you can see the extension 0 icon on the telephone base screen Switch between corded or cordless handset telephone speakerphone and cordless headset Use the following instructions to switch between the telephone base components corded handset speakerphone corded headset and cordless headset You must use the intercom system page 50...

Page 88: ...ered The cordless headset registration was successful COVM reset COVM feature is reset Deleted A call log entry a redial number or a directory entry was deleted Deregister all devices All registered devices will be deregistered from the telephone base Deregistering The telephone system is deregistering all the cordless handsets and cordless headset from the telephone base Deskset registered The de...

Page 89: ...No items stored The redial list is empty M O H currently in use Please try again later You cannot record or playback music on the telephone base while a call is listening to the current hold music Please enter another access code The access code you are trying to save already exists in the system Please set the alert You are trying to confirm the alert number or set the notify alert on or off befo...

Page 90: ...e number stored in that speed dial location The system is busy Please try again later The system resources are all occupied This is your mailbox You cannot transfer a message to the telephone base general mailbox To use headset turn off M O H or reset source You cannot use a corded headset while the M O H source is from an audio device You should change the M O H source setting before using a cord...

Page 91: ...s can sometimes cause power surges harmful to electronic equipment For your own safety take caution when using electric appliances during storms Cleaning your telephone Your telephone base has a durable plastic casing that should retain its luster for many years Clean it only with a soft cloth slightly dampened with water or a mild soap Do not use excess water or cleaning solvents of any kind Appe...

Page 92: ...ear water or when you are wet For example do not use it in a wet basement or shower or next to a swimming pool bathtub kitchen sink or laundry tub Do not use liquids or aerosol sprays for cleaning If the product comes in contact with any liquid unplug any line or power cord immediately Do not plug the product back in until it has dried thoroughly Install this product in a protected location where ...

Page 93: ...een portable wireless telephones and implanted cardiac pacemakers Supported by the U S Food and Drug Administration WTR recommends to physicians that Pacemaker patients Should keep wireless telephones at least six inches from the pacemaker Should NOT place wireless telephones directly over the pacemaker such as in a breast pocket when it is turned ON Should use the wireless telephone at the ear op...

Page 94: ...For repair procedures follow the instructions outlined under the Limited Warranty If this equipment is causing harm to the telephone network the telephone service provider may temporarily discontinue your telephone service The telephone service provider is required to notify you before interrupting service If advance notice is not practical you will be notified as soon as possible You will be give...

Page 95: ...ealer or an experienced radio TV technician for help Changes or modifications to this equipment not expressly approved by the party responsible for compliance could void the user s authority to operate the equipment This device complies with Part 15 of the FCC Rules Operation is subject to the following two conditions 1 this device may not cause harmful interference and 2 this device must accept a...

Page 96: ...hould expect the repair or replacement to take approximately 30 days 3 How long is the limited warranty period The limited warranty period for the PRODUCT extends for ONE 1 YEAR from the date of purchase If the manufacturer repairs or replaces a materially defective PRODUCT under the terms of this limited warranty this limited warranty also applies to repaired or replacement PRODUCT for a period o...

Page 97: ...ase or receipt and Provide your name complete and correct mailing address and telephone number 7 Other limitations This warranty is the complete and exclusive agreement between you and the manufacturer of this AT T branded PRODUCT It supersedes all other written or oral communications related to this PRODUCT The manufacturer provides no other warranties for this PRODUCT The warranty exclusively de...

Page 98: ...nt backyard and garage with exceptional sound quality Telephone operating range This cordless telephone operates within the maximum power allowed by the Federal Communications Commission FCC Even so this handset and telephone base can communicate over only a certain distance which can vary with the locations of the telephone base and handset the weather and the construction of your building Redefi...

Page 99: ...the corded handset First try all the suggestions above Make sure you plug the handset cord securely and firmly into the HANDSET jack on the telephone base and the corded handset If the previous suggestions do not work disconnect the telephone base from the telephone jack and connect to a different telephone If there is no dial tone on that telephone either the problem is in your wiring or local se...

Page 100: ... contact your DSL service provider for more information about DSL filters You may be able to improve the performance of your telephone base by installing your new telephone base as far as possible from any other existing corded or cordless telephone system that may already be installed Other electronic products such as HAM radios and other DECT phones can cause interference with your cordless phon...

Page 101: ...ephone jack and plug in a different telephone If you still hear other calls call your telephone service provider My telephone base does not ring when I receive a call Make sure that the ringer is not off Refer to the section on ringer selection in this user s manual Make sure you plug in the telephone line cord securely into the telephone base and the telephone jack Make sure you plug in the power...

Page 102: ...ning off any audio devices near the speakerphone Also try to avoid interrupting the person at the other end of the conversation while they are speaking If background noise cannot be controlled you should stop speakerphone operation and return to normal handset mode When using a telephone base speakerphone controlling background noise in your environment is essential While you are listening to your...

Page 103: ...ve difficulty hearing messages Press VOL to increase the speaker volume on the telephone base System does not answer after the correct number of rings Make sure that the answering system is on page 70 If toll saver is selected the number of rings changes to two when there are new messages waiting page 30 If the memory is full or if the system is off the answering system answers after 10 rings In s...

Page 104: ...ctly page 79 Make sure you are calling from a touch tone telephone When you dial a number you should hear tones If you hear clicks the telephone is not a touch tone telephone and cannot activate the answering system The answering system may not detect the remote access code while your announcement is playing Try waiting until the announcement is over before entering the code There may be interfere...

Page 105: ...sure your Internet connection is working properly Make sure that the software is installed and running for your nontraditional telephone service Make sure to plug your USB telephone adapter into a dedicated USB port on your computer Do not plug it into a multiple port USB hub USB splitter that is not powered In a few rare instances the USB port on your computer may not have enough power Try using ...

Page 106: ...nformation 64 save entries to directory 66 Call privacy 44 Call screening 32 Call transfer 52 53 Call waiting 43 62 Capacity 56 70 Central office voicemail COVM on or off 49 reset 49 Chain dialing 47 Conference calls 47 48 Customer support 37 D Deakset mailbox setup 35 36 Default announcement 27 music 22 23 25 Delete all old messages 75 call log entries 65 directory entries 61 Deliver a memo 77 De...

Page 107: ... with a cordless handset 50 with a deskset 50 J Join a call in progress 46 L Last number redialing 42 Limited warranty 90 91 Line indicators 38 M Mailbox setup 30 36 Maintenance 85 Make call 40 41 conference call 47 48 intercom call 50 51 push to talk PTT call 54 Memo play back 78 Record and deliver 77 Memory match 64 Menu settings 15 Message indication 74 Message playback 74 Missed new calls indi...

Page 108: ...n 64 directory entries 59 S Screen display messages 82 84 Screen icons 38 Search by name 60 Set date and time 21 Speed dial enter edit or delete number 37 setup 37 T Technical specifications 92 Telephone base operation 40 55 Telephone operating range 92 Temporary ringer silencing 42 Three way conference calls 47 48 Transfer call 52 53 message 76 Troubleshooting 93 99 Turn off answering system 78 a...

Page 109: ...rn to the remote commands 5 Skip the message 6 Transfer the message 7 End remote access call or hang up Call your telephone number then enter your four digit access code preset to 0000 Model name SynJ SB67138 Type DECT 6 0 4 line corded cordless small business system 2010 Advanced American Telephones All Rights Reserved AT T and the AT T logo are trademarks of AT T Intellectual Property licensed t...

Page 110: ...served AT T and the AT T logo are trademarks of AT T Intellectual Property licensed to Advanced American Telephones San Antonio TX 78219 SynJTM is a trademark of Advanced American Telephones Printed in China Issue 6 AT T 12 10 www telephones att com ...

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