CHAPTER 5: TROUBLESHOOTING
DEFINITY Communications System
7400B Plus Data Module
Page 5-6
User´s Guide
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Symptom
Problem
Solution
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Dialing begins before
the second dial tone is
heard.
Incorrect dialing pause.
Insert a comma in the telephone
number after the
9
(digit used
for calls outside the PBX).
atdp9,555-1212
(
Enter
)
fffffff
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If the problem persists, insert
another comma for a second
pause.
atdp9,,555-1212
(
Enter
)
fffffff
bbbbbbb
and try again.
Check your PC communications
package to make sure it is a
valid character.
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The 7400B Plus does not
dial a voice call.
The voice terminal is
not connected to the
7400B Plus, an
unsupported voice
terminal is being used,
or the 7400B Plus is not
optioned for voice
dialing.
Check to make sure the voice
terminal is plugged into the
PHONE jack of the 7400B Plus.
Check the Features section of
Chapter 1, "Introduction" to
determine if the voice terminal
is supported.
Check that the line is
administered correctly and
optioned for voice dial (SW1-1).
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The 7400B Plus does not
pause when a comma is
inserted for a voice dial
call.
The comma delay is set
to 0 (zero).
Check your PC communications
package to make sure it is a
valid character.
Enter
ATS8=2
(
Enter
)
fffffff
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to set the pause to 2 seconds.
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