Chapter 4: Troubleshooting
4-6
Wired, Wi-Fi, and Internet connection
Q1. I cannot connect to the Wi-Fi network.
• Ensure that you have properly configured your Wi-Fi settings.
• Check the documentation that came with your router for the correct
wireless settings.
• The network you are trying to access may be protected, secured, or
encrypted.
If you are trying to connect to a wireless local area network (WLAN), contact
your network administrator for the security and encryption settings.
Q2. When I searched for a Wi-Fi network, I found several networks,
some of which are encrypted. How do I connect to an encrypted
network?
Contact your network administrator for the correct SSID (network name) and
encryption key or password for the wireless network you want to connect to.
Q3. Movies streamed via the Wi-Fi network does not run smoothly.
Possible causes may be:
•
Slow connection or high Internet traffic.
•
Interference from several sources such as other wireless network
devices, Bluetooth devices, wireless phones, or even microwave ovens.
Q4. I cannot connect to the wired network.
•
You need to select either DHCP (AUTO IP) or Manual setting (Fixed IP)
as your setup type. If you select DHCP IP (AUTO), the router’s DHCP
server automatically assigns an IP address for your media player.
•
If you select Manual setting (Fixed IP), key in the IP address, Subnet
Mask, and DNS server’s IP address. For more details, refer to the section
Wired connection
on the User Manual.
Q5. How do I share folders on the network?
If you want to access shared network files, ensure that the network computer’s
files are shared on the network. For more details, refer to the section
Sharing
files over the network
on the User Manual.
