Chapter 4: Troubleshooting
4-2
• Ensure that your TV is switched to the appropriate video source (AV IN
or HDMI). You may need to use your TV Remote control to change video
sources.
• Turn off your media player and wait for a few minutes before turning it on
again or press the reset button at the back panel.
• Ensure that the HDMI resolution of your TV supports 720p, 1080i, or
1080p.
• When you turn off your media player, wait until it is completely turned off.
DO NOT press the remote control repeatedly when the remote control
is in the power-off process. Doing so will cause your media player to
malfunction. If this occurs, disconnect and then connect the power adapter
to the media player.
Q4. The TV screen is blinking and fuzzy.
• Ensure that the AV/HDMI cable is properly connected to the correct
terminals on both the TV and the media player.
• Ensure that the media player power LED is on.
• Ensure that the TV system setting matches the system used in your
country.
• Ensure that the correct video resolution option is selected.
Q5. I cannot find any of my music, movie, or photo files.
• Ensure that your media server (such as a USB storage device) or your
computer is switched on and that the device is not on standby mode.
• If you are on a wired network, check that the Ethernet cable is properly
attached to the media player and to a network router. Check that the router
is switched on.
• Check that the media server (your computer) has shared the media player
as a client and that the files are also shared.
• If you are using a static IP address, check that the IP address is in the
same range as other addresses on your network. Verify that the address is
not already used by another PC or device.
• Ensure that the files are supported file formats and are not damaged.
Q6. Certain files cannot be played on the media player.
The media player may not support the video or audio format used in the file.
For information on what media formats the media player supports, refer to
Specifications summary
in Chapter 1.
